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If you are experiencing problems with your cooker, check the following problems and solutions below before
contacting the Helpline.
Troubleshooting guide
Problem
Solution
Ignition does not work (on all burners).
Check that:
The electric plug is in the mains socket and is
switched to ON.
Other appliances are working to determine if there
is a general power failure.
The circuit breaker in the distribution box has not
tripped.
(If the electricity supply has failed, burners may be
lit with a match.)
Pans are slow to boil or will not simmer.
Check that your pans conform to the
recommendations in these instructions.
Check that the burner is dry and that spillage of
food or cleaning fluid remains are not affecting the
ignitor or burner ports.
Clean away any debris with a dry nylon brush such
as an old toothbrush. Any water on the burner
should be dried with a cloth.
Ignition does not work (one burner).
Overcooked food (in oven).
If you are using the bottom shelf position and food
becomes overcooked, try placing it on a higher shelf
position.
