9
Symptom
Error Cause
Displayed Message
No power (no
lights or fan
noise).
•
Unit unplugged.
•
No power to
receptacle.
•
Plug unit into appropriate receptacle
•
Make sure that receptacle is
energized.
•
Check wall switches.
•
Check circuit breaker.
•
Plug a different electronic device
into the receptacle to make sure
that power is present.
Pan does not
heat.
•
Pan is not induction
efficient.
•
Pan not centered.
• Use induction efficient pan.
•
Center pan.
Soup well
suddenly stops
heating.
•
Possible power brown
out.
•
Circuit shared with
another electrical
device.
• Safety shut-off
engaged.
• Assure proper voltage/power levels.
• Make sure the dry well is not
sharing a circuit with electrical
devices other than CookTek soup
well units.
• The safety shut-off will engage if an
empty pan is left on the soup well
surface while the unit is working at
full power. Make sure that the dry
well surface is clear. Wait 15-20
minutes for the unit to reset.
Pan does not
get hot enough
even though
power levels are
set to maximum
– induction
efficient pan in
use.
•
Extension cord in use.
•
Circuit shared with
another electrical
device.
• DO NOT use extension cords.
• Extension cords may affect
the power levels reaching the
appliance.
•
Make sure that the soup well is not
sharing a circuit with other electrical
devices.
Pan heats
unevenly, does
not maintain
heat level, or
overheats.
•
Pan is not induction
efficient.
• Pan bottom may not
be flat enough.
•
Pan not centered.
•
Pan diameter is less
than 7” (178 mm).
• Use induction efficient pan.
• Use flatter pan.
•
Center pan.
• Use a larger induction efficient pan.
TROUBLESHOOTING
