troubleshooting ∙ 13
TROUBLESHOOTING
If your Electric Mandoline fails to function properly, first check whether you are able
to correct the problem yourself using the checklist below.
If your problem is not resolved in the instructions listed, please contact StoreBound
Customer Support at 1-800-898-6970 from 7AM - 7PM PT Monday - Friday, or by email
at [email protected].
Do not attempt to repair the appliance yourself under any circumstances.
1.
The Electric Mandoline will not turn on.
•
Ensure that the power cord is plugged into the power outlet.
•
Check to make sure the power outlet is operating correctly.
•
Firmly press and hold down the Power Button located on the top of the Lid.
•
Check to make sure Blades and Inserts have been inserted correctly.
•
Make sure the Container is under the Motor Base. There is a small switch on
the underside of the Motor Base that will be activated once the Container is in
the correct position. If the switch is not activated, the Electric Mandoline will
not turn on.
•
Unplug the appliance, remove the Blades and Inserts and clean thoroughly.
Reassemble your Electric Mandoline and try again.
•
Determine if a power failure has occurred in your home, apartment, or building.
2.
I can’t close the lid securely over the Motor Base.
•
Check to make sure that the Blade (and Insert) is placed correctly on the
Processing Base.
3.
I can’t unlock the Lid from the Motor Base.
•
Turn the appliance on for one second in order to move the Blade, then try to
unlock the Lid again.
4.
Food is stuck in the Blades and the Electric Mandoline will not start.
•
Unplug the Electric Mandoline, disassemble the appliance, and clean all parts
and accessories. Reassemble and plug back into outlet.
