RMA and Warranty
Conditions of the Warranty
Convergent Design reserves the right to determine if a repair is subject to the warranty agreement.
Damages caused by products being dropped or mishandled are not covered by this warranty. Also
damage caused by over-voltage conditions on any of the I/O connectors is not covered by this
warranty.
There are no user-serviceable parts inside the cabinet. Opening the cabinet voids the warranty.
Transit damage caused by inadequate packaging also invalidates the warranty agreement. Please
ship the unit in its original packaging, if possible.
All products are shipped prepaid to Convergent Design. For insurance reasons, Convergent Design
cannot accept any product that is returned via U.S. Postal Service. Returns will be accepted from
Federal Express, UPS, DHL, or other comparable freight carrier. Convergent Design returns the
product via a prepaid two-day delivery service within the continental United States, only if the product
is under warranty and subsequently found to be faulty. Out-of-warranty repaired products are
shipped at customer’s expense. Turnaround time for warranty repairs normally will not exceed 48
hours (excluding shipping time), unless extraordinary fault conditions exist.
Labor and defects are covered for the warranty period of 2 years (for registered units), 1 year (for
non-registered units), and 3 months (for units purchased to be used as rentals) from the original date
of purchase. If you discover a defect, please refer to our Return Merchandise Policy below. The
warranty covers all Convergent Design hardware defective in material or workmanship. During the
warranty period, Convergent Design, at its option, will repair or replace product or product
components, which in its opinion prove defective. Parts and components used in the repair process
may be recycled or repaired, at Convergent Design’s discretion. This warranty service will be
performed at no charge to the registered owner, provided the product is shipped prepaid to
Convergent Design. Convergent Design will return the repaired product via a like carrier, in the
continental United States within 48 hours, shipping time excluded. Convergent Design reserves the
right to determine whether a needed repair is subject to the warranty as per its provisions stated
herein. Transit damage caused by inadequate packing violates the warranty. The warranty will be
void if, in the opinion of Convergent Design, the product has been damaged through accident,
misuse, misapplication, or as a result of service or modification performed not authorized in writing by
Convergent Design.
WARNING: The following are
not
covered under warranty, and are items for which Convergent
Design does not accept any responsibility:
1. Damage due to the use of a power supply other than that supplied with nanoFlash or un-
certified batteries.
2. Damage due to overheating conditions. (The unit will attempt to shut down before damage
can occur, in the event of overheating.)
3. Damage due to exposure to water.
4. Damage caused by dropping or otherwise roughly handling the unit.
5. Damage to the internal pins of the CF card slots, which can be caused by jamming the CF
cards into the slot or applying excess pressure on either side of the CF card during insertion.
6. Damage to any of the connectors caused by rough handling. Note that the HDMI ports are
non-locking ports. If using in a portable application, you will need to secure the connectors
nanoFlash
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