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Procedures for obtaining performance for warranty
In the event that the product does not conform to this warranty, the product should be shipped
or delivered freight prepaid to warrantor with evidence of original purchase. If in any way
you‘re not comfortable with this product or its Limited Warranty, we encourage you to return
it unused within 30 days of original purchase date, with evidence of the purchase date.
To return a product to Protected Home
All products being returned to Protected Home must have a valid Returned Goods
Authorization Number (RGA #) from Protected Home, regardless of why the product is being
returned. Warranty returns will be honored only with a RGA #. Ship warranty return products
prepaid to Protected Home, 1724 Lake Drive West, Chanhassen, MN 55317. Protected Home
will, at its option, either repair or replace the product free of charge and return the repaired
unit or replacement unit at the lower cost shipping prepaid. Products returned for credit are
subject to a 25% restocking charge. Returns resulting from errors by the seller are not subject
to this charge. All returns must include evidence of original purchase, showing purchase date.
The RGA # should be clearly marked on the outside of the package containing the product.
How to request an RGA number
To request a RGA #, call Protected Home at 952-448-2217 and ask for Customer Service.
Failure to have a RGA # may result in lost product or significant delays in handling your
return. Also, products without a RGA # Clearly Marked On The Outside Of The Package are
not the responsibility of Protected Home.
