48
W415-0570 / E / 04.23.12
SYMPTOM
PROBLEM
TEST SOLUTION
Pilot will not light.
No spark at pilot burner.
-
Check if pilot can be lit by a match.
-
Check that the wire is connected to the push button igniter.
-
Check if the push button igniter needs tightening.
-
Replace the wire if the wire insulation is broken or frayed.
-
Replace the electrode if the ceramic insulator is cracked
or broken.
-
Replace the push button ignitor
Out of propane gas.
-
Fill the tank.
Spark gap is incorrect.
-
Spark gap should be 0.150” to 0.175” (5/32” to 11/64”
approx.) from the electrode tip and the pilot burner. To
ensure proper electrode location, tighten securing nut
(
fi
nger tight plus 1/4 turn).
No gas at the pilot burner.
-
Check that the manual valve is turned on.
-
Check the pilot ori
fi
ce for blockage.
-
Replace the valve.
-
Call the gas distributor.
Flames are consistently
too large or too small.
Carboning occurs.
Unit is over-
fi
red or under
fi
red.
-
Check pressure readings:
-
Inlet pressure can be checked by turning screw (A)
counter-clockwise 2 or 3 turns and then placing pressure
gauge tubing over the test point. Gauge should read
7” (minimum 4.5”) water column for natural gas or 13”
(minimum 11”) water column for propane. Check with
main burner is operating on ‘HI’.
-
Outlet pressure can be checked the same as above
using screw (B). Gauge should read 3.5” water column
for natural gas or 10” water column for propane. Check
that main burner is operating on ‘HI’.
-
AFTER TAKING PRESSURE READINGS, BE SURE TO
TURN SCREWS CLOCKWISE FIRMLY TO RESEAL.
DO NOT OVER TORQUE.
-
Leak test with a soap and water solution.
Flames are very aggressive.
Door is ajar.
-
Ensure the mechanical means of securing the door is
providing a tight seal.
Carbon is being
deposited on glass, logs
or combustion chamber
surfaces.
Air shutter has become
blocked.
-
Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on the logs
or combustion chamber.
-
Check that the logs are correctly positioned.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure and
ori
fi
ce size as speci
fi
ed by the rating plate values.
-
Check that the door gasketing is not broken or missing
and that the seal is tight.
-
Check that both vent liners are free of holes and well
sealed at all joints.
-
Check that minimum rise per foot has been adhered to
for any horizontal venting.
White / grey
fi
lm forms.
Sulphur from fuel is being
deposited on glass, logs or
combustion chamber surfaces.
-
Clean the glass with a recommended gas appliance
glass cleaner.
-
DO NOT CLEAN GLASS WHEN HOT.
-
If deposits are not cleaned off regularly, the glass may
become permanently marked.
Exhaust fumes smelled in
room, headaches.
Appliance is spilling.
-
Ensure exhaust bracket gasket seal.
-
Check door seal and relief
fl
ap seal.
-
Check for chimney blockage.
-
Check that chimney is installed to building code.
-
Room is in negative pressure; increase fresh air supply.
-
Check cap gasket on the
fl
ue pipe assembly.
Remote wall switch is in
’OFF’ position; main burner
comes on when gas knob
is turned to ‘ON’ position.
Wall switch is mounted upside down.
-
Reverse.
Remote wall switch is grounding.
-
Replace.
Remote wall switch wire is grounding.
-
Check for ground (short); repair ground or replace wire.
Faulty valve.
-
Replace.
42.3_2B
P
I
PILOT
N
O
L
O
T
H
I
L O
F
F O
A
B
PILOT
BURNER
THERMOCOUPLE
THERMOPILE
