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VI. TROUBLESHOOTING AND SOLUTIONS
Breakdowns
Possible causes
Suggested solutions
The compressor
operates abnormally
with a humming noise.
Voltage is lower than
recommended value
Turn off the ice maker and do not turn it on
again until the voltage is normal.
The compressor was
damaged during transport
Immediately stop the ice maker and leave it
on a flat surface for 24 hours, then restart it.
ADD WATER indicator
lights up
The amount of water is not
sufficient
Fill with water to the MAX line, then press
the start button to restart.
The pump is blocked
Clean the water pump after removing it.
The pump is broken
Replace the pump
The indicator lights in the
display are not on
Blown fuse / No power
supply
Replace the fuse / Switch on the device
The ice cubes made are
too big and pieces stick
together.
The wrong size of the ice
cubes selected
Select a small size if the temperature is cool
Ice from the previous
batch remains in the ice
bin
Immediately stop the appliance, restart it
until the ice in the ice bin has melted.
The evaporator is too low Slightly raise the evaporator.
Ice is made, but does not
push the ice basket
The ice scoop is broken
Replace the ice scoop.
This function turns on
The water tray is blocked
by an ice cube.
Clear the ice with the ice scoop, then
restart the machine.
The engine no longer
works
In standby mode, push the water
container back until it clicks, then pull
it forward until it clicks; do this 5 times.
Then restart the device.
The viewing window is
open while the light is
strong
Please always keep the viewing window
closed when making ice.
The appliance works, but
the water is hotter than at
the start
The magnetic valve is
broken.
Switch on the appliance for 1 minute,
switch it off and unplug it. Every 3
minutes, repeat the operation, then 5
times later, restart the machine.
EN
-19
The magnetic valve is
broken.
Call after-sales service.
Ice is produced, but it does
not fall from the
evaporator.
The magnetic valve is
broken.
Call after-sales service.
The circuit board is broken
The ice making process is
correct, but no ice is
produced.
There is no refrigerant in
the compressor.
Call after-sales service.
For any other problem with your appliance: contact the After-Sales Service.