45
V. TROUBLESHOOTING
Anomalies
Causes
Solutions
No power supply
The device is not plugged in.
Plug in the soundbar.
The device is not switched on. Press on the button
.
The soundbar does
not emit sound.
The volume is set to minimum
or is disabled.
Adjust the volume.
Press on the remote-control button
to reactivate the sound.
The connections are not
correctly made.
Connect an audio cable between
your audio device and the
soundbar. However, you do not
need a separate audio connection
if the soundbar and the TV are
connected by an HDMI ARC
connection.
The selected source is not
correct
Select the appropriate audio
source using the button M on the
unit or the button MODE on the
remote control.
The remote control
does not work.
The distance between the
remote control and the sound
bar is too large.
Bring the remote control closer to
the device.
The batteries are discharged.
Change the batteries.
There is an obstacle between
the remote control and the
device.
Remove any obstacle between the
two elements.
LED off.
Keys do not work.
The control panel is damaged. Contact the After-Sales Service.
No light indicator.
The device is not plugged in.
Plug in the soundbar.
The control panel is damaged. Contact the After-Sales Service.
Dysfunction
The soundbar works
abnormally, or makes an
unusual sound.
Unplug the appliance for 30
minutes. After 30 minutes, turn on
the soundbar again.
Bluetooth
connection cannot
be established.
A device cannot connect with
the soundbar
Restart the Soundbar and try
pairing again
You have not enabled the
Bluetooth function of the device.
