10
Symptom
Possible Fault
Action
No power
detected in the
hearing loop driver
/ power indicator
isn’t illuminated.
1) Power cable not plugged in or
faulty.
2) Faulty power supply unit.
3) Plug fuse has blown.
4) Driver has a fault.
1) Check power cable is firmly
plugged in.
2) Change the power supply unit.
3) Change the plug fuse.
If
it blows again, contact your
dealer
.
4) Contact your local dealer.
Input light isn’t
illuminated.
1) Sound source isn’t powered
on.
2) Input disconnected.
3) Driver has a fault.
1) Make sure the television or
sound source is switched on.
2) Ensure either the optical out
or line out is connected to the
HLD3 from the audio source.
3) Contact your local dealer.
Output light isn’t
illuminated.
1) Volume is too low.
3) Hearing loop pad or
cable incorrectly installed or
disconnected.
3) Driver has a fault.
1) Turn up the volume on the
driver.
3) See page 4 and ensure all
installation instructions have
been followed carefully.
3) Contact your local dealer.
No audio is heard
through the
hearing loop.
1) Volume is too low.
2) If using a hearing loop pad,
the hearing device user isn’t
seated above the hearing loop
pad.
3) Hearing loop pad or
cable incorrectly installed or
disconnected.
4) Driver has a fault.
1) Adjust the volume on the
driver and on the hearing device.
2) Make sure the hearing device
wearer is seated where the
hearing loop pad is located.
3) See page 4 and ensure all
installation instructions have
been followed carefully.
4) Contact your local dealer.
Troubleshooting
