CONTACLIP GSM-PRO2 Instruction Manual Download Page 33

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GSM-PRO2

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Troubleshooting

13.1

Cannot connect to the PC, no module found



Re-connect the USB cable from the PC.



Reboot the PC (after driver installation).



Start the program as administrator, right click->Run as administrator.



Try a different USB port, remove any hubs or extension cables.

13.2

No connection to GSM network



Make sure the SIM card is placed correctly.



Check the diagnostics tab for error messages, PUK or PIN required.



Check the signal strength.

13.3

The module doesn’t send any messages



Is the used IO proper set.



Make sure the SIM card is placed correct.



Does the prepaid card holds enough credit.



Check your email spam/unwanted box.

13.4

The module doesn’t start



Disconnect from power, wait 5 minutes and reconnect to power.

13.5

Diagnosis

For additional troubleshooting, the activities in the module can be monitored with the diagnosis window. To
open this right click the GSM-PRO2 icon in the taskbar and select ‘open Diagnostics’.

Summary of Contents for GSM-PRO2

Page 1: ...June 2018 rev 1 3 GSM PRO2 Instruction Manual ...

Page 2: ... 5 1 Module status indication 8 4 CONFIGURATION 9 4 1 Connect to the module 9 4 2 Configuration 10 4 2 1 Upload to the module 10 4 2 2 Download from module 10 4 2 3 Import Export settings 10 4 2 4 OTA configuration 10 4 2 5 Reset module to default 11 4 3 Diagnostics 12 4 3 1 Signal quality 12 4 4 Contacts 13 4 4 1 Add delete contacts 13 4 4 2 Import Export contacts 13 4 4 3 Phone call 13 5 SETTING...

Page 3: ...ND MESSAGING 19 9 1 Digital Output 19 9 1 1 Configuration 19 9 1 2 Select users 19 9 1 3 Messaging 19 9 1 3 1 Number ID 19 9 1 3 2 User defined instructions 19 9 1 3 3 Change the digital output status 19 9 1 4 Using the one shot function 20 9 1 5 React on RING 20 9 1 6 Link DO to UI 20 9 1 7 Activate when GSM connection is lost 20 9 1 8 Preserve status on startup 20 9 1 9 Wiring example 20 9 2 Uni...

Page 4: ... Configuration 28 10 4 2 Wiring example 28 10 4 3 Current input 29 11 OTHER MESSAGES 30 11 1 Module reset 30 11 2 Stop messaging 30 11 3 Show all SMS commands 30 11 4 Location 30 12 ADDITIONAL SOFTWARE 31 12 1 GSM PRO2 App 31 13 TROUBLESHOOTING 32 13 1 Cannot connect to the PC no module found 32 13 2 No connection to GSM network 32 13 3 The module doesn t send any messages 32 13 4 The module doesn...

Page 5: ...lected group of users It also sends messages when coming back from a power reset 1 2 Module types The GSM PRO2 consists of the modules as described below For images and connection examples in his document the outline of the GSM PRO2 is used When referring to a GSM PRO2 E in this document it is recalled as the a module The GSM PRO2 E comes in 2 variations with or without GPS GSM PRO2 1 Digital Outp...

Page 6: ... 10 USB port Internet connection 2 2 Software installation As the program needs to install hardware drivers make sure you have administrator rights Run the GSM PRO2_setup exe to install the application The setup wizard will guide you through the rest of the setup process After starting the GSM PRO2 user interface set the language by Settings Gearbox Icon Language The chosen language is saved and r...

Page 7: ...card holder to access the GSM network Lift the lid with a small flat screwdriver Place a SIM card into the SIM card holder image may vary Replace the lid When a wrong PIN number is given 3 times the SIM card is locked and requests the PUK code The diagnostics shows this in the error message Access the advanced settings by clicking the gearbox icon Insert the correct PUK and PIN code and click inse...

Page 8: ... Connect the antenna Connect the GSM antenna on the GSM connector on the module Connect the GPS antenna on the GPS connector on the module 3 3 Connect to power Connect the 24V and 0V to a 24VDC power supply 10 30VDC ...

Page 9: ...the power it takes about 10 seconds before the first Led activates The Led Run indicates module activity Flash starting up takes about 90 seconds ON ready for use blinks every 10 seconds OFF no power The Led Com indicates network activity green ON connected to GSM network green Flash roaming GSM network green OFF not connected to GSM network red ON error see diagnostics The Led Busy indicates modu...

Page 10: ...nd run the module interface software On start up the configuration software searches all available COM ports for an available module When found the software downloads the diagnostic data and prompts to download the settings from the device If chosen yes the user interface will be automatically updated If the module is found the module type at the upper left side will appear ...

Page 11: ...tely SMS rotac to start this procedure When the command is received the module uploads the current configuration to the Conta Clip server and answers module IMEI nr IMEI nr module name configuration file uploaded Fill the unique module International Mobile Equipment Identity IMEI into the user interface and press download configuration The user interface will be automatically updated with the sett...

Page 12: ...GSM PRO2 11 4 2 5 Reset module to default Restore all settings in the module back to factory default ...

Page 13: ...M PUK code required No SIM card No user selected No network registration To request the diagnostics by SMS send status NOTE This information is a snapshot of the diagnostics and not displayed real time Refresh the diagnostics tab by clicking the module info text 4 3 1 Signal quality The signal quality information is defined by the Dutch Telecom Agency according to GSM network regulations The full ...

Page 14: ...e a contact click the delete button behind the contact 4 4 2 Import Export contacts The contacts can be exported for usage on another PC that has the interface software installed To export the contacts click the contacts menu button and export contacts Windows prompts save as Save the file with a given name on a preferred destination to the PC To import the contacts click the contacts button and i...

Page 15: ...aming If roaming is disabled the module blocks SMS and data connections when registered to a foreign GSM network NOTE contact your GSM service provider for roaming rates to avoid unexpected high billing 5 4 App Mark the checkbox to synchronize your module s events and IO status so it can be read and controlled by an Apple iOS Windows or Android App 5 5 APN settings To register to a GPRS connection...

Page 16: ...e module detects a power down when the power 8V and returns when the power 10V NOTE The module tries to send the message to all defined users in the General Message tab with the guarantee of the first 5 selected users 6 1 4 GSM connection loss message The module buffers a message upon GSM connection loss and sends this along with a GSM recovered message once the connection is recovered 6 1 5 Recip...

Page 17: ...cted view this log by clicking download event log View remote by sending evlog directly followed by a valid email address e g evlogname conta clip de When ready the module answers with a confirmation message and the event log is received at the email address When connected erase the event log by clicking erase event log Erase remote by sending evclr The module answers with a confirmation message 7...

Page 18: ... this log by clicking download counter log View remote by sending clog directly followed by a valid email address e g clogname conta clip de When ready the module answers with a confirmation message and the counter log is received by the email address When connected erase the event log by clicking erase counter log Erase remote by sending clclr The module answers with a confirmation message ...

Page 19: ...e Locate the unzipped folder and select the GSM PRO2 jar file The firmware update takes about 2 minutes After the update the module restarts itself NOTE do NOT disconnect the module or turn off the power supply during this operation 8 1 2 OTA firmware update To remotely update the firmware SMS fotap The module downloads the online firmware installs it and restarts When a firmware update is succeed...

Page 20: ... NOTE Selected DO users do not have any rights to send other commands to the module other than addressed to the defined output 9 1 3 Messaging It is possible to send self made instructions or use the pre defined instructions for the output With these instructions the output can be activated deactivated and activated for a given period of time one shot 9 1 3 1 Number ID The number ID for setting th...

Page 21: ...of seconds and then set to 0 Clear the output timer value in the user interface to disable the timer function 9 1 6 Link DO to UI The first DO can be linked to the first UI the second DO to the second UI and so on When a status change on a DI1 is detected the DO will adopt this status The status of the DO can always be overruled by an SMS message setting the output see above If the output has alre...

Page 22: ...mber in the list is addressed This can be repeated for selected number of times before the module stops the sequence The user who receives the message is able to stop the confirmation sequence by sending a chosen text can be left blank to the module before the delay has expired The module answers Confirmation ended timestamp NOTE When a new status is reached on the UI a new sequence is started and...

Page 23: ... hysteresis is reached The lower limit hysteresis is reached The status recovers between the upper and lower limit hysteresis NOTE The min max and threshold hysteresis values are limited to 5 digits with a maximum of 2 decimals A delay in seconds can be set which a changed AI has to exceed before it is accepted during the delay the UI led blinks If the status of the delay is changed back again to ...

Page 24: ... 4 1 Configuration Configure the following items Name Rising Falling flank message Send only the user defined text this sends only the text defined in the message box no module name IO name and timestamp Rising Falling flank message delay the changed status must be held for the given time before being accepted 9 4 2 Wiring example In the following example DI1 is connected to be pulled up with V ...

Page 25: ...he configured message every time the threshold is reached Counter message the message for the threshold Clear after send the counter is cleared after sending the threshold value Send only the user defined text this sends only the text defined in the message box no module name IO name and timestamp Daily log Logs the value between midnight and midnight Clear after Log Clear the counter after loggin...

Page 26: ... is in HI state The counter can be turned on off each individual digital in and output The counted value can be added to the periodical message and RALL Counters are limited to 17500 hours 2 years NOTE make sure to keep all IO s in LO state when configuring the counters due to faults in starting time 9 8 1 Digital output counter To retrieve the counter value of an individual digital output send ti...

Page 27: ...ch extension lift the lid with a small flat screwdriver and turn the rotary switch into the wanted position address 00 to 99 NOTE each extension has to be configured with an unique address 10 1 2 Software Configure the extension s for the module by clicking IO Extensions Click the Add button to add a module Fill the bus address as adjusted on the extension and choose the type of module Click Add a...

Page 28: ...a where n is the output number x the status and a the bus address NOTE you can set multiple outputs with one SMS when they have the same user defined ON or OFF instruction In the following example Do1 is connected as normally open and Do4 is connected as normally closed Connect only to a single polarity supply The following examples are not allowed 10 3 GSM PRO 10DI The 10DI has 10 digital inputs ...

Page 29: ...imal change hysteresis Send only the user defined text this sends only the text defined in the message box no module name IO name and timestamp The Analog Inputs can generate messages including value and unit when The upper limit hysteresis is reached The lower limit hysteresis is reached The status recovers between the upper and lower limit hysteresis NOTE The min max and threshold hysteresis val...

Page 30: ...GSM PRO2 29 10 4 3 Current input When using the GSM PRO 8AI as 0 20mA current input a 250Ω resistor has to be placed on the header marked with Ri on the number corresponding to the input ...

Page 31: ...soff will stop the module from sending any more messages The module answers messaging turned off To turn back on the messaging send meson The module answers messaging turned on 11 3 Show all SMS commands Send help to receive a list with all commands See chapter 10 for an overview 11 4 Location When a module is equipped with GPS send an SMS location to receive a link to Google maps with a pinpoint ...

Page 32: ...loaded from the Google Play store for Android from the Apple Store for Apple iOS and the Windows App store for Windows Phone With the app you can view the IO status and events or set an output by simple tapping your smart phones touch screen No longer need to remember any SMS codes ...

Page 33: ...k the diagnostics tab for error messages PUK or PIN required Check the signal strength 13 3 The module doesn t send any messages Is the used IO proper set Make sure the SIM card is placed correct Does the prepaid card holds enough credit Check your email spam unwanted box 13 4 The module doesn t start Disconnect from power wait 5 minutes and reconnect to power 13 5 Diagnosis For additional trouble...

Page 34: ...TAP firmware over the air provisioning ROTAC request over the air configuration COTAC check over the air configuration CDC check data connection FWV request firmware version MESON turn on messaging MESOFF turn off messaging TIME synchronize date time by SMS TIMEDIn request digital input hour counter n use 0 for all di s TIMEDO request digital output hour counter n use 0 for all do s CLRTIMEDIn res...

Page 35: ...GSM PRO2 34 Location Send a link to Google Maps with the position of the module HELP view all SMS commands CSQ check signal quality and strength CNT request counter value CLRCNT clear counter ...

Page 36: ...nds MPWR device power V UIn request ui number n use 0 for all ui s Dox set do to status x Mbwaaarrrv Modbus write address aaa 3 digit register address rrr 3 digit value v Mbraaarrr Modbus read address aaa 3 digit register address rrr 3 digit ...

Page 37: ... low for connectivity 35 5 Too low for connectivity 38 7 Too low for connectivity 41 9 Too low for connectivity 45 2 Too low for connectivity 48 4 Marginal reception 51 6 Marginal reception 54 8 Marginal reception 58 1 Marginal reception 61 3 Marginal reception 64 5 Reasonable reception 67 7 Reasonable reception 71 0 Reasonable reception 74 2 Reasonable reception 77 4 Reasonable reception 80 6 Goo...

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