Conservator NTW3811, Owner'S Manual & Installation Instructions

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49-3000336 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem Possible Causes What To Do
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint .
Incorrect sorting Separate lint producers from lint collectors .
Overloading Loosely load clothes in the washer basket . For best results, load
items around the outside of the basket .
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow directions
for using dispenser .
Make sure you have selected the Deep Rinse option .
Clothes too wet No spin selected Select a spin option .
Wash load out of balance Redistribute load in washer and run through Drain & Spin cycle .
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish .
If load is wet at the end of the cycle, even out load and run a
Drain & Spin cycle .
Pilling Result of normal wear on
poly-cotton blends and
fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out .
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks,
sharp buttons, belt
buckles, zippers and
sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers .
Remove loose items like pins, objects in pockets and sharp
buttons .
Turn knits (which snag easily) inside out .
Undiluted chlorine
bleach
Check bleach package instructions for proper amount .
Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach .
Wrinkling Incorrect wash and dry
cycles
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads) .
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses) .
Try a fabric softener .
Overloading Loosely load clothes in the washer basket .
Repeated washing in
water that is too hot
Wash in warm or cold water .
Sounds Possible Causes Reason
Back and forth
“swoosh”
Electric motor reversing
direction
This sound is the motor rotating back and forth to clean your
laundry .
“Clicking” behind
Control during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water . The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature .
Water flow changes
during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water . The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature .
Motor sounds during
spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle .
When spin is complete, it will coast until it stops .
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete .
Drive motor
The drive motor will make a “humming” sound during the wash and
spin phases of the cycle .
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle . The washer
should then begin spinning and the sound will continue until it is
done spinning .
Washer rocking/
moving
Washer leveling legs
uneven
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down .
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of
the normal wash cycle .
To listen and watch videos of normal washer operation, please go to
http://products .geappliances .com/appliance/gea-support-search-content?contentid=23061
or scan the code .