COMPLAINTS PROCEDURE
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1. After 12 months since the replaced product was taken over by the customer.
2. On the date when the original guarantee period (subject of the complaint) would
have expired should it not have been replaced, whichever comes first.
3. The claim is deemed unsubstantiated when the defect is not found by the vendor
processing the complaint or the defect is not covered by the guarantee under
Article 3 of the procedure.
4. In case the claimed defect is not found and functionality is proven to the customer,
the customer is obliged to pay demonstrable cost related to expert assessment
of the claimed defect.
5. In case defect is found when processing the complaint that is not covered
by the guarantee (extra-warranty repair), the vendor shall inform the customer
and the customer shall inform the vendor whether he/she wishes to have
the defect repaired for the price set. A protocol shall be made on exact conditions
of the extra-warranty repair and signed by both the customer and the vendor.
Should the customer not require remedy through an extra-warranty repair under
the conditions, the device shall be returned to him/her after he/she pays
the demonstrable cost of expert assessment.
The guarantee does not cover defects incurred due to
1. Mechanical damage (fall and the like).
2. Use of inadequate, or not recommended sources and other accessories.
3. Connection of the product with non-standard accessories.
4. Installation or use of the product conflicting with the Manual or use for other
purposes than usual for this type.
5. Improper manipulation, or an intervention of unauthorised person or other service
than authorised by the manufacturer.
6. Effects of natural forces (flood, fire etc.) or other local phenomena (storm,
overvoltage and the like).
7. Storage under unauthorised temperatures.
8. Operation in a chemically aggressive environment.
Other conditions
The fact that the subject of the complaint does not conform to parameters set for other
similar product types shall not be considered a fault. To assess whether it is a case of covered
fault the parameters stated in the technical documentation for the product are decisive.
The guarantee expires in any case of changes to the subject of the complaint,
or damaged or otherwise unreadable serial number.
