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(e) full details of the nature of the fault.
(f) copies of any service records.
CSS reserves the right to refuse warranty service if this information is not complete.
CSS may repair or replace CSS products with new or reconditioned parts or products of equivalent to new
performance and reliability. CSS may also replace products with equivalent models where the original has been
discontinued. Reconditioned parts or products will only be used if it is permissible to do so under the statutory
law of a country where the warranty is applied
Warranty period
This warranty is valid from the date of purchase, as evidenced by the above-mentioned documents, for the
following periods:
•
Sentinel (including Titanium variants) S55/S70/S100/S150:
•
12 months parts and labour; extended to 60 months parts only.
•
Sentinel S35, Strobe and Sounder:
•
12 months parts and labour; extended to 36 months parts only.
Limitations
CSS do not warrant the following:
•
Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
•
Consumables.
•
Any software.
•
Defects caused by modifications carried out without CSS's approval.
•
Costs incurred by CSS in making any adaptations or modifications of a product necessary for country
specific technical or safety standards or specifications, or any other costs to adjust the product as a result
of any specifications which have changed since the delivery of the product.
•
Damage resulting from the fact that a product is not conforming to country specific standards or
specifications in another country than the country of purchase.
Warranty repair service is excluded if the equipment has not been serviced on, as a minimum, an annual basis
and if damage or defects have been caused by:
•
Improper use, excessive use, handling or operation of the product including without limitation, incorrect
storage, dropping, excessive shocks.
•
Repairs, modifications or cleaning carried out at a service centre not authorised by CSS.
•
Damage caused directly by the use of spare parts, software or consumables which are not compatible
with the product.
•
Inadequate packaging of the product when returning it to the CSS Repair Centre.
•
Accidents or disasters or any cause beyond the control of CSS, including but not limited to lightning,
water, fire, public disturbances and improper ventilation.
To obtain a warranty service
Warranty service is available from CSS UK Head Office. Any costs of secure transportation of the product to and
from CSS will be borne by the customer.
Where an Installer chooses to replace a part themselves, the supply of the replacement part will become
chargeable should the faulty item not be returned to CSS within 21 days of receipt of said replacement part.
