Comverge PowerPortal IHD User Guide
Troubleshooting and Frequently Asked Questions (FAQ)
Comverge PowerPortal IHD User guide
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This may have occurred because:
•
Your IHD is not within wireless range of your meter. Try moving your IHD closer to
the meter or away from large obstacles.
•
Your meter's network has gone down due to a power outage or due to being
serviced by a field technician.
Your IHD won’t turn on
If your IHD will not turn on in response to a button-press, its battery may be dead. Try
connecting the power adapter to the power adapter jack and plug your IHD into a power
outlet.
Your Running Total does not match your electricity
bill
Your IHD is intended for feedback purposes and is not a billing tool. Discrepancies may
exist between you IHD running total and your bill. Please note that your running total as
displayed by your IHD does not include the NHEC monthly Member Service Charge of
$23.24 (as effective 6/1/12 and subject to change).
To calculate the consumption rate of an individual
appliance
You can use your IHD to determine the cost of operating an appliance, such as your
dishwasher or clothes dryer.
Determine the cost of operating a single appliance
1. Check the current consumption and current cost on the IHD Current Use screens.
2. Turn on the appliance.
