Comverge PowerPortal IHD User Guide
Troubleshooting and Frequently Asked Questions (FAQ)
Comverge PowerPortal IHD User guide
13
Your IHD may take up to five minutes to complete the network joining process.
During this time it scans for the network, authenticates the meter, and then
discovers the services available on the meter.
Important: Once NHEC has authorized your IHD to join the meter’s network, you
have a limited time to complete the rest of the process. You should complete Step 3
above as soon as possible.
Remove your IHD from your meter's network
1. Turn the IHD off.
2. Turn the IHD back on.
3. While the startup screen is displayed, hold the Left and Right buttons at the same
time for 10 seconds. A network leave confirmation screen appears.
4. Select Yes by pressing the Left button.
Note: Involvement from NHEC will be required to commission your IHD when you
want to join a meter's network again. Only leave the network if you are moving,
or if you were specifically asked to do so by NHEC.
Your IHD fails to join the network
If your IHD displays a No networks found message after you attempt to join your
meter's network, your IHD may not be in wireless range of your meter.
•
Try moving closer to your meter and attempt joining again.
•
If this fails, there may have been an issue commissioning the IHD. Contact NHEC
and ask them to commission your IHD again, then attempt joining a third time.
Your IHD has lost the network
When your IHD loses connection to the network you will see the screen below.
