Comverge PowerPortal IHD User Guide
Troubleshooting and Frequently Asked Questions (FAQ)
Comverge PowerPortal IHD User guide
12
Troubleshooting and Frequently Asked
Questions (FAQ)
This section describes solutions to most of the problems you might encounter with your
IHD.
Joining Your Meter’s Network
Your IHD has already been joined to your meter’s network prior to delivery. Only use the
following instructions if you turn on the IHD and see the ‘No Network’ screen as
displayed below.
Your IHD needs to connect to your electricity meter’s network in order to receive and
display messages.
When your IHD is not connected to a network, it displays the following screen:
Connect your IHD to the meter’s network
1. Turn on your IHD and connect the power adapter. The No Network screen (shown
above) should appear.
2. Contact NHEC at 1-800-698-2007 to request that your IHD be authorized to join the
electricity meter’s network.
3. Once you have confirmation from NHEC that the IHD is authorized to join the meter’s
network, press and hold the Left and Right buttons at the same time for at least
three seconds to initiate the network joining process.
