HE4000 Encoding System
Preface
Revision History
This manual is periodically updated and revised. For documentation updates, call Customer
Service Support.
Revision
Date
Type of Revision
A
03/01/07
Initial Release for HE4000 V3.10+ firmware
B
04/20/07
Updated for V3.20 which includes updated, menu tree, front panel
descriptions, remote control descriptions and specific chapters as it
relates to changes in PGCA, and User Data.
Product Support
We hope this manual provides all the information and instructions you need to operate the
HE4000. However, if you need assistance, contact ComtechTV Product Support at our
corporate headquarters, located in the United States, through any of the following methods:
Phone:
858-805-7000
Fax:
858-805-7007
Email:
Website:
http://www.radn.com
Product Shipments
Please verify that your company name and address are correct on the packing slip that is
included with your equipment. Notify ComtechTV Product Support if any of the information
is incorrect. All returned equipment should have an RMA (returned material authorization)
number assigned before return. RMA numbers may be obtained from customer service
through the website listed above.
Ensure that you write down the following numbers and include them in any correspondence with
ComtechTV concerning your order:
•
Purchase order
•
Model
•
Reference line
•
Sales order
•
RMA number
Errors
If any part of your shipment is missing or incorrect, call ComtechTV Product Support.
Cartons and Packing Materials
The factory-shipping carton and packing materials are designed to protect the equipment from
excessive shock and vibration that can occur during shipping.
Use the original shipping carton and packing materials to repack the unit for shipment to another
location or to return the unit to ComtechTV for repair.
For additional information on equipment repacking, refer to the Warranty booklet that
accompanied the product shipment.
01-0951-404 Rev B
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