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COMPRO TN30 User Manual Download Page 56

9-12

 

Contacting Compro Technical Support

Compro TN30/TN30W Network Camera

Contacting Compro Technical Support

Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the 
form (http://comprousa.com/en/form.htm) or directly email to [email protected].

Compro Technology, Inc.
www.comprousa.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan

.

Summary of Contents for TN30

Page 1: ...Network Camera Model No V1 130823 TN30 TN30W...

Page 2: ...triction No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Compro Technology Inc Disclaimer Compro Technology makes no warranties wi...

Page 3: ...ssing the Camera 4 1 Ways of Viewing Live Video 4 1 Instant Monitoring 4 2 From C4Home iPhone Android App 4 2 From Android Phone Tablet App 4 4 From C4Home Website 4 4 Accessing via PC Web Browser 4 5...

Page 4: ...efault Settings 9 1 Trouble with the ActiveX Client 9 2 No user interface in the browser 9 2 Trouble with Remote Viewing on Browser 9 4 DDNS Configuration 9 6 Symptoms Causes and Solutions 9 7 Contact...

Page 5: ...is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equ...

Page 6: ...using this manual pay attention to some symbols and notations that are used to draw attention to special situations such as Caution Information provided here is critical to prevent damage to the prod...

Page 7: ...o streaming and compression Air firmware update np PC required PIR sensor and IR LEDs Exclusive C4HomeM smartphone and tablet app Dropbox cloud storage support Video Sharing and Private Mode setup Sma...

Page 8: ...tor DC 5V 2A power supply Microphone pinhole on the bottom For receiving ambient sound IR LEDs Enables night view in pitch darkness PIR Sensor Passive Infrared sensor to detect invader Connection stat...

Page 9: ...connect to network both blue red LED flashing at an interval of 0 5 second 4 Camera established connection blue LED constantly on Red LED off 5 Camera failed to connect flashing red LED Blue LED off...

Page 10: ...2 4 ComproTN30 TN30W Network Camera...

Page 11: ...cable between your network camera and your network switch router Attach the power adapter to the camera s power connector and connect the power plug to a power outlet When it power on successfully the...

Page 12: ...up you can use it to setup TN30W network camera directly from WPS and no Ethernet cable required Plug in the power of your TN30W nerwork camera and do not connect the Ethernet cable to the network cam...

Page 13: ...kept in minimum Materials and objects like solid metal aluminum steel water brick and concrete will weaken the strength of the wireless signal Allow the wireless signal from your wirelessly connected...

Page 14: ...w c4home com and add camera to the list C4Home website not support the wireless setup of network camera Please use C4Home app or installation CD for wireless setup Insert the installation CD to your C...

Page 15: ...or installation network camera Figure 3 3 Language selection 2 Select your camera from the list and wait until the live video and camera information are displayed on the right You can double check the...

Page 16: ...lt server is www c4home com If C4Home service is enabled iDDNS service will not be available for use on the camera Figure 3 7 C4Home setup Note C4Home video streams are encrypted end to end and most o...

Page 17: ...igure 3 9 Wireless connection setup 8 For TN30W wireless connection setup Enter the correct passphrase and choose the IP address configuration Figure 3 10 Wireless connection setup 9 Skip here if you...

Page 18: ...and router have firewall to block attack from outside you have to configure the HTTP port on your router For example if you set the HTTP port 2001 for your IP camera your IP camera s address will be...

Page 19: ...ngs and alert you for inappropriate settings marked with a question mark icon Figure 3 14 System Diagnostics 13 iWizard indicates the setup has completed successfully You can click on the URL to view...

Page 20: ...base Then if you re mounting on a concrete wall insert a screw anchor into each of the mounting holes STEP 1 STEP 2 31mm 31mm 2 5mm Fastening Nut Bracket Base 2 Loosen the fastening hex nut to detach...

Page 21: ...tablet to view and manage all of your Compro cloud cameras This is the easiest way to view the video of the network camera and no learning time required 2 View the live video stream on the Internet E...

Page 22: ...or tablet on hand C4Home Login Page Start the C4Home app from your smartphone you can login here with your own Account ID and Password If you forgot your password please click the Forgot your password...

Page 23: ...vailable camera here and you can click to watch the live video Event Page List all the happened events by time includes the camera online offline and motion detection You can click the listed event to...

Page 24: ...app is almost the same features with iOS version the Android version app also provide Enable Disable Vibrate and Refresh Media Store in app setup page And also the Android version app support 4 camer...

Page 25: ...ion of the monitored area via Internet Explorer which comes with all Windows based computer system Please refer to the following steps to watch live view on WebVUer 1 Open the Internet Explorer 2 Ente...

Page 26: ...ng Compro ActiveX 6 And then the reconfirmation dialog box will come up Please press Install to install the ComproClientActiveX cab on your system Note Compro ActiveX components only support 32 bit In...

Page 27: ...d to enable ports 80 and 554 default HTTP RTSP port used by the camera in your firewall and link them to the internal IP address of the camera Should you have more than one IP cameras please increase...

Page 28: ...4 8 ComproTN30 TN30W Network Camera...

Page 29: ...lick here to take snapshots of live video and save to your PC Private mode switch You can switch the private mode on off to protect your privacy Video mode selection Let you switch video display to fi...

Page 30: ...o adjust the Microphone Volume Click on this icon to mute the built in microphone Setup Click on the Setup button to access the main setup page of your camera Left Panel Icons seen on the left control...

Page 31: ...s shown in the picture below will be displayed You can configure the detailed settings of your IP camera here Figure 6 1 Main setup page You also can go back to live view screen by choosing LiveView f...

Page 32: ...ickerless mode 60 default or 50 Hz Exposure Control This allows you to control the exposure time of the camera which affects how much light is exposed to the sensor Default Auto mode You can manually...

Page 33: ...sired On and Off time and set the repeat option to be always or only during time frame Embed Text and Image You can embed text and or image at 4 different locations on the live screen Upper Left Upper...

Page 34: ...vide the information on user name password and group type Figure 6 7 Adding Modifying user Network Settings Here you can check your network settings and adjust the detailed settings Ethernet Choose th...

Page 35: ...r their applications To perform network bandwidth test 1 Go to Setup Network and click on Network Bandwidth located on the left menu to start 2 Wait for Internet Explorer to prompt for the installatio...

Page 36: ...e easier to remember domain name to access your camera over the Internet Compro iDDNS service is recommended here for use If you already have an account with DynDNS or no ip you can also input its dom...

Page 37: ...t Server Setup and enter the SMTP server address and port respectively Then enter your user name and password and the E mail subject as you like As of August 2010 SMTP and SSL settings for Hotmail and...

Page 38: ...Description Service provider Default Clickatell User name User name registered at Clickatell API ID API ID provided by Clicktatell Target country The country code for recipient s mobile phone number...

Page 39: ...ides a selection of 3 regions for motion detection You can directly click and drag on the preview screen to set a detection region Prior to that please select the region 0 1 or 2 and the sensitivity l...

Page 40: ...6 10 Event Setup ComproTN30 TN30W Network Camera...

Page 41: ...ays the history of past events successfully triggered by motion or schedule the available types of event trigger depend on camera support Click on any type of event trigger to view its history Figure...

Page 42: ...7 2 ComproTN30 TN30W Network Camera...

Page 43: ...ature allows installers and users to set up a group of cameras with similar configurations at great ease After the current camera is properly configured users can export current camera s configuration...

Page 44: ...e Browse button and locate the downloaded firmware file and press Upgrade button to update camera firmware Once the update process begins it must not be interrupted Figure 8 2 Firmware update If you l...

Page 45: ...default state in which it will be using the Ethernet port for network connection and obtaining IP address from the available local DHCP server To reset the camera 1 Press and hold the reset button lo...

Page 46: ...n of Windows the 32 bit version of Internet Explorer must still be used to access the camera No user interface in the browser This could be related to three possible causes 1 ActiveX was not installed...

Page 47: ...ting If you ve gone through all of the above steps but are still unable to obtain video audio on the browser please close all the browser windows and delete the Compro Embedded folder found under OS D...

Page 48: ...iew the live video streamed from the IP camera you need to 1 Ensure that the camera s image quality setting stays within the bandwidth limit of your local network You can check the camera s image qual...

Page 49: ...depending on your configuration For example in this case you should enter http 61 220 20 16 80 into the location field of Internet Explorer to access the IP camera Important If you have multiple IP ca...

Page 50: ...ss Figure 9 9 DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro If you are using dynamic IP you may want to apply for DDNS Dynamic Domain Name Server service to create a hostna...

Page 51: ...desktop and select Run as administrator If you re not sure whether your camera is on the same subnet with your PC reconnect your camera to your PC directly configure the IP address of your PC as 192 1...

Page 52: ...ss of your camera in the location field of the web browser The LAN network is not connected to Internet You need to have access to the Internet when trying to view your network camera remotely Equally...

Page 53: ...ur router can also access the Internet If not consult your ISP router manufacturer for correct Internet setting If your router can connect to the Internet but your camera connected to your router cann...

Page 54: ...w your camera remotely from the Internet your camera needs sufficient upload bandwidth to transmit video stream and you need sufficient download bandwidth to download video stream at the remote locati...

Page 55: ...termine whether this has been the result of poor network quality Or try connecting your camera to your viewing computer directly to see if there are any faulty devices on your network When using wirel...

Page 56: ...for support please check the troubleshooting section in the user manual You may fill out the form http comprousa com en form htm or directly email to support comprousa com Compro Technology Inc www co...

Page 57: ...9 13 Chapter 9 Troubleshooting...

Page 58: ...9 14 ComproTN30 TN30W Network Camera...

Page 59: ...odule and antenna TN30W model only Security User name password protection Protocols TCP IP HTTP UDP FTP ICMP ARP DHCP NTP DDNS DynDNS UpnP SMTP IGMP 3GPP IPv4 802 1x Ethernet 10 100 Base T autosensing...

Page 60: ...ng system Windows XP SP3 Vista SP1 Windows 7 Windows 8 Mac OS 10 6 Live view in MJPEG mode Internet browser Internet Explorer 8 0 or later non IE browsers require 3rd party VLC plug in Package Content...

Page 61: ...are some examples of router configurations with reagrd to port forwarding port mapping virtual server on some popular router products You can also log on to portforward com for more port forwarding se...

Page 62: ...11 2 Examples of Port Forwarding Setup on Routers D Link DIR 655 Virtual Serve Setup Compro TN30 TN30W Network Camera...

Page 63: ...11 3 Examples of Port Forwarding Setup on Routers TP LINK wr1043n Virtual Server Setup Chapter 11 Appendix...

Page 64: ...ComproTechnology Headquarters 4F No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District NewTaipei City 231 Taiwan Tel 886 2 29180169 Fax 886 2 29152389 w w w c o m p ro s e c u r i t y c o m...

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