20
Troubleshooting
OS requirement
VideoMate S350 has to work on Windows XP / Vista or above OS. You are
welcome to www.WindowsUpdate.com website for the Service Pack update of
Microsoft.
Driver Installation
The most common cause of problems with the TV Tuner Card is incorrect
installation of the TV capture and TV tuner drivers. If you have problems
watching, recording, or timeshifting live TV, please check the status of the
drivers with Device Manager.
You should see "VideoMate TV SAA7130 Capture Device" drivers, in the
"Sound, video and game controllers" section of Windows Device Manager.
If these drivers are not there, uninstalling and reinstalling the VideoMate S350
PCI card drivers can help. Use the Add/Remove Programs Control Panel
applet to uninstall the drivers. Reinstalling the drivers should fix this problem.
If the problem persists, your problem could also be the result of an IRQ conflict.
IRQ conflicts happen when other devices, e.g., network card or sound card, in
your computer share the same IRQ with your TV tuner card.
Use Device Manager to detect IRQ conflicts. In Device Manager, choose
"View->Resource by type" and click on the "+" besides Interrupt request (IRQ).
