COMPRO NC420, User Manual, Page: 70 / 80

Contacting Compro Technical Support 9-12
Compro NC420 / NC450
Symptom Possible Cause/Solution
C a n n o t s t o r e
recordings on microSD
card.
The microSD card is not inserted firmly into position.
Remove the memory card and re-insert it back to the card slot. To verify if your SD card is
properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card
Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,
remove and re-insert the card again, and refresh the WebVUer, and verify again.
The microSD card is not properly formatted.
Go to main setup page, and choose [Recording Setup] from the left menu. Choose
[Micro SD] for the "Destination" field, and then press the [Format] button. If it still
doesn't function properly, try storing still snapshots onto the SD card. Failure in storing
snapshots often suggests problem with the memory card.
The microSD card is not supported by the device.
Even though you can change the built-in 2GB microSD card on your camera, your IP
camera may not fully support high capacity memory cards from all the manufacturers on
the market. Contact Compro technical support when you think you have encountered a
SD card compatibility problem.
The speed class of microSD card does not meet the requirement.
You might experience minor issue in video recoreding when your microSD card does not
meet the writing speed requirement. If you wanna change the built-in micro SD card,
Compro recommends you use class 4 or above microSD card for video recording.
A motion detection region has not been configured for recording triggered motion
events.
If you want to record video clips of detected motion to microSD card, you need to set at
least a motion detection region before setting up event-based recording in Recording
Setup.
Contacting Compro Technical Support
Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the
form (http://comprousa.com/en/form.htm) or directly email to support@comprousa.com.
Compro Technology Inc.
www.comprousa.com
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
3F, No.12, Alley 6, Lane 45, Pao Shin Road,
Hsintien District, New Taipei City 231, Taiwan