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Chapter 8: Maintenance

Here provides the current information about your IP camera and the access to history log as well as system 
maintenance page.

Information

Here you can check the firmware version as well as various settings of your IP camera .

Figure 8-1. System information

Log

Here you can check the system log of your network camera. Press [Clear Log] to clean up system log.

Figure 8-2. System log

Maintenance 

You can reboot your IP camera, change UI language, export/import user profile, reset to factory default 
settings, or update camera firmware (please download the latest firmware from Compro’s website first).

Figure 8-3. Maintenance page

Information & Log & Maintenance 8-1

Chapter 8: Maintenance

Summary of Contents for NC420

Page 1: ...Network Camera NC420 NC450 Model No V2 110118...

Page 2: ...kes no warranties with respect to this documentation and disclaims any implied warranties of merchantability quality or fitness for any particular purpose The information in this document is subject t...

Page 3: ...w 3 11 Chapter 4 Accessing Camera 4 1 Viewing Streamed Video 4 1 Accessing via PC Web Browser 4 2 Accessing via iPhone Smartphone 4 5 Accessing via 3GPP Mobile Phone 4 6 Chapter 5 Live View 5 1 Page L...

Page 4: ...hapter 7 Event Viewer 7 1 Chapter 8 Maintenance 8 1 Information 8 1 Log 8 1 Maintenance 8 1 Profile Management 8 2 Reset All Settings to Default 8 2 Firmware Update 8 2 Chapter 9 Troubleshooting 9 1 R...

Page 5: ...the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connec...

Page 6: ...low the steps below to protect your camera Conventions in this Manual While you are using this manual pay attention to some symbols and notations that are used to draw attention to special situatinos...

Page 7: ...ease check the package contents on your hand If anything is missing please don t hesitate to contact your local distributor Figure 2 1 Parts list Network camera Installation CD Quick start guide 3 pin...

Page 8: ...browsers Free 32 CH ComproView advanced video management system NC450 Feature List 1 3 progressive scan CMOS image sensor AOI area of interest cropped from native 1600 by1200 HD sensor image at max 15...

Page 9: ...R IR RS 485 I O Module I O Input Sensor I O Output Alarm Video Analytics 32 CH ComproView True Day Night iPhone 16 CH WebVUer 3rd party NAS 3GPP microSD SDHC Local Storage Audio Input Audio Output Int...

Page 10: ...d Sunshield prevents overheating IR LEDs 18 built in IR LEDs Lens Built in 3 9 mm varifocal lens for NC450 On NC420 a f 4 0 mm F1 5 lens Light sensor appearing green Light sensor allows the camera to...

Page 11: ...wer connector IO RS 485 connector Connect to all sorts of I O devices or Pant Tilt mount controlled via RS 485 port Ethernet connector Connect to the Ethernet port of your network hub switch Audio out...

Page 12: ...e cables to the rear end of camera housing and then unscrew the screws that fasten the dome shaped back cover Afterwards press and hold the reset button for about 10 seconds to reset the camera to the...

Page 13: ...open and closed circuit You can check the status of the circuit in Setup Event Setup I O Status The output port is normally used to trigger external audio or visual indicators e g sirens or strobe lig...

Page 14: ...put scenario is where the siren will only sound when the input has been triggered Should you wish to use the opposite way in which the output device keeps staying on until the input has been triggered...

Page 15: ...hub router Power adaptor optional Attach the power adaptor to the camera s power connector when you are not using the camera s PoE function Then connect the power plug to a power outlet Caution Please...

Page 16: ...below show how to connect your network camera to take advantage of the PoE feature 1 2 PoE Switch 802 3af class3 Figure 3 2 Connecting to a PoE enabled LAN switch 1 2 3 Switch MidSpan Figure 3 3 Conn...

Page 17: ...its focus and zoom follow the steps below Step 1 Power off the camera and detach the sunshield by loosening the top screws Figure 3 4 Detaching sunshield Step 2 Remove the lens cover at the front by...

Page 18: ...ll the cables connected to the circuit board Then remove the lens cover at the front 2 1 3 Figure 3 7 Removing lens cover and back cover Step 3 Loosen the screws that secure the lens to the housing Th...

Page 19: ...sktop and it will start to search the available cameras on your network Figure 3 9 iWizard 2 16 CH WebVUer This provides Live View and controls via Internet Explorer ActiveX The WebVUer also supports...

Page 20: ...vice Setup and click on the the type of Compro surveillance product you wish to install and select a model from the list Then hit OK Note If Autorun has been disabled in your computer please browse th...

Page 21: ...st and the live video and device information will be showed on the right You can double check the device s serial number which is labeled on the casing or on the package You may also double click on a...

Page 22: ...i z a r d t o automatically configure your firewall and set up connection port Then choose mains frequency of your local power Figure 3 18 Ethernet configuration 8 If you want to use iDDNS service ple...

Page 23: ...ccess your device If your LAN network and router have a firewall to prevent hacker attacks you need to configure the HTTP port for connection from external network on your router If you set the HTTP p...

Page 24: ...ou for inappropriate settings Figure 3 22 System diagnosis 12 You can click on the link on the screen to directly access your device via the web browser If you want to set up another device please cli...

Page 25: ...ase follow the on screen instructions to install ComproView Figure 3 24 Installing ComproView 2 At the end of installation your will be asked to restart your system Please close all your applications...

Page 26: ...3 12 Compro NC420 NC450...

Page 27: ...rowser It supports Motion JPEG video viewing on your mobile devices anytime anywhere Live view only 3 View the live video stream from a single camera via 3GPP capable mobile phone over the internet Th...

Page 28: ...r name and password for your IP camera and then press OK The default user name and password is admin Figure 4 2 Login dialog box Note If you forget your user name and password you need to reset your c...

Page 29: ...ice to install both the USActiveX cab and ComproClientActivex cab on your system Figure 4 5 Security Warning 1 7 After ActiveX installation completes the Windows Security Alert dialog appears Please c...

Page 30: ...rewall you will need to enable ports 80 and 554 default ports used by camera in your firewall and link them to the internal IP address of the camera Should you have more than one IP cameras please inc...

Page 31: ...Touch BlackBerry Android WM and major brand mobile phones To access your camera via mobile web browser follow the steps below 1 Use a PC to log on to the camera and go to Setup Video Settings and che...

Page 32: ...e camera system has to process two streams instead of just one 2 User needs to enable DDNS function and obtain a valid Dynamic DNS DDNS address as detailed in earlier sections of this manual 3 Ensure...

Page 33: ...o recording voice communication I O and snapshot Video stream selection You can switch between Stream 1 and Stream 2 stream 2 in setup page must be enabled Video mode selection Let you switch video di...

Page 34: ...button the size of the preview image is forced as 320 by 240 pixels Right click on the preview image and choose Save Image As to save the snapshot on your PC the resolution of the saved snapshot depe...

Page 35: ...n the digital zoom control window will pop up 2 Check Enable Digital Zoom option and set desired zoom ratio by dragging the adjustment bar Then set the area to be enlarged by dragging the black square...

Page 36: ...click on the button and select Setting to choose input device and input source Figure 5 3 Communication setting Having configured the device please hit the Communicate button which then shall remain i...

Page 37: ...ive view screen Then you will enter the setup page as shown in the picture below You can configure the detailed settings of your IP camera here Figure 6 1 Main setup page You also can go back to live...

Page 38: ...eo on your mobile phone or PDA please check the Enable 2nd stream include 3GPP box to enable the Stream 2 video and the stream setting of the secondary stream will be displayed Check 3GPP Mode box to...

Page 39: ...does not support H 264 compression In a sequence of images there are inserted I frames that can show the complete representation of the picture one sees at a particular moment Between I frames are wh...

Page 40: ...lt or 50 Hz Exposure Control This allows you to control the exposure time of the camera Exposure control is disabled when auto iris mode is enabled in the case of NC450 Default Auto mode You can manua...

Page 41: ...ght Control The network camera is equipped with an IR light sensor appearing green and 18 IR LEDs located at the front of the camera Therefore it is capable of fitting different lighting situations an...

Page 42: ...Clear button Flip Mode Enable this option will flip the image vertically making the image rotated 180 degrees Enable this setting when you need to reposition your camera from standard position to cei...

Page 43: ...are only allowed to view live video and can t change any of the camera settings On the flip side the administrators have the privilege to make any changes Figure 6 7 Users Setting Modify Remove Click...

Page 44: ...will show error messages if any anomaly is detected For further information on error messages please refer to the FAQ section at www comprousa com for more information Network Bandwidth This automati...

Page 45: ...fault 554 If you need to use port forwarding please refer to the troubleshooting section for port forwarding setup DDNS Click here to enable the DDNS Dynamic Domain Name Service service if you are usi...

Page 46: ...DSCP value that represents the top priority is 46 The default DSCP value is 0 which indicates normal priority not using QoS The following is a table of the recommended DSCP values The drop precendenc...

Page 47: ...use this function in Event Server Setup Email Event Server Setup enter their SMTP address and SSL port respectively Then enter your user name and password and the E mail subject as you wish As of Augu...

Page 48: ...e the SMS message content if wanted Choose Next 5 To receive a test message click on Send me a SMS message to the SMS Gateway Or choose Finish to save the configuration 6 To enable SMS notification go...

Page 49: ...ger based on motion detection you must configure a motion dectection region first in Motion Detection setup Motion Detection Setup Motion detection feature provides a selection of 3 regions for motion...

Page 50: ...ptions low medium high Tampering Tampering detection allows the camera to send out alert message or trigger user defined response actions when attempts to damage or interfer the camera such as sprayin...

Page 51: ...ion 1 In loitering setup choose a region from the Select Region drop down list set its sensitivity and duration the period of time allowed to remain in the region is measured in number of seconds clic...

Page 52: ...rd Format Click to format SD card Enable Recording during network failure Click to allow forced recording to SD card during network failure Table 6 5 SD card setup 3 NAS Setup Domain Name IP Address N...

Page 53: ...ry Recording History lets you manage the video clips that have been recorded by the camera You will also see a playback menu as shown below Figure 6 13 Recordng history To play a video clip first sele...

Page 54: ...mera Here you can add modify or delete additional IP cameras on your camera list and later switch between camera channels listed here on LiveView screen When you add a new IP camera you need to input...

Page 55: ...d by motion I O schedule audio detection tampering or loitering Click on any type of event trigger to view its history Or click on the image link if any to view the snapshot taken at the occurrence of...

Page 56: ...Event Viewer 7 2 Compro NC420 NC450...

Page 57: ...igure 8 1 System information Log Here you can check the system log of your network camera Press Clear Log to clean up system log Figure 8 2 System log Maintenance You can reboot your IP camera change...

Page 58: ...r action during the process as doing so may cause problems to your camera system Caution you may only cross import profile among identical camera models Reset All Settings to Default This will reset I...

Page 59: ...f the available Compro IP surveillance products installed on your LAN network even if they are not on the same subnet The scanning generally takes around 1 minute to complete and once the scanning com...

Page 60: ...e rear end of the camera body inside the housing To access the reset button you need to open the dome shaped back cover In order to do so first loosen the plastic hexigonal ring that fastens the cable...

Page 61: ...the time being No user interface in the browser This could be related to three possible causes 1 ActiveX was not installed Please install the ActiveX component by following the instruction on the scr...

Page 62: ...r security setting If you ve gone through all of the above steps but are still unable to obtain video audio on the browser please close all the browser windows and delete the Compro Embedded folder fo...

Page 63: ...ou need to 1 Ensure that the camera s image quality setting stays within the bandwidth limit of your local network You can check the camera s image quality setting in Setup Video If your quality setti...

Page 64: ...pending on your configuration For example in this case you should enter http 61 220 20 16 80 into the location field of Internet Explorer to access the IP camera Notice If you have multiple IP cameras...

Page 65: ...ure 9 11 DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro If you are using dynamic IP you may want to apply for DDNS Dynamic Domain Name Server service to create a hostname th...

Page 66: ...Wizard icon on your desktop and select Run as administrator If you re not sure whether your camera is on the same subnet with your PC reconnect your camera to your PC directly configure the IP address...

Page 67: ...ieve the IP information by the DNS server which translates entered hostname into the camera s IP addressand Though the information is updated every few minutes determined by the value of TTL Time to L...

Page 68: ...rounter can also access the Internet If not consult your ISP router manufacturer for correct Internet setting If your router can connect to the Internet but your camera connected to your router cannot...

Page 69: ...then try to lower the bit rate setting in Setup Video 2 Run a network speed diagnostics on WebVUer to determine the bandwidth level of the currently connected network To do so log in to your camera u...

Page 70: ...a your IP camera may not fully support high capacity memory cards from all the manufacturers on the market Contact Compro technical support when you think you have encountered a SD card compatibility...

Page 71: ...Electronic Shutter Auto manual 16 configurable levels Flickerless 50 60 Hz Low Light Behavior Advanced configurations Iris Level Auto DC iris Audio Compression Format G 711 PCM 64 Kbit sec bi directi...

Page 72: ...et Explorer Chrome Firefox Safari features vary Advanced Surveillance ComproView 32CH surveillance system General Unit Configuration Rebooting factory default date time synchronization user profile ma...

Page 73: ...P1 7 x86 x64 Processor Intel 1 7 GHz 512 MB RAM Web Browser Microsoft Internet Explorer 6 0 or above non IE browsers require 3rd party VLC codec Optional Accessories Accessories Camera bracket NC420 T...

Page 74: ...onfigurability White Balance Multi scenario configurability Electronic Shutter Auto manual 16 configurable levels Flickerless 50 60 Hz Low Light Behavior Advanced configurations Iris Level Auto DC iri...

Page 75: ...Chrome Firefox Safari features vary Advanced Surveillance ComproView 32CH surveillance system General Unit Configuration Rebooting factory default date time synchronization user profile management fi...

Page 76: ...3 Vista SP1 7 x86 x64 Processor Intel 1 7 GHz 512 MB RAM Web Browser Microsoft Internet Explorer 6 0 or above non IE browsers require 3rd party VLC codec Optional Accessories Accessories Camera bracke...

Page 77: ...3 17 Device configuration 3 8 Figure 3 18 Ethernet configuration 3 8 Figure 3 19 iDDNS configuration 3 8 Figure 3 20 Review changes 3 9 Figure 3 21 Programming device 3 9 Figure 3 22 System diagnosis...

Page 78: ...6 Add on management 9 4 Figure 9 7 Browser security setting 9 4 Figure 9 8 Remote viewing via browser 9 5 Figure 9 9 Advanced network setup 9 5 Figure 9 10 Port forwarding 9 6 Figure 9 11 DDNS setup i...

Page 79: ...Notes...

Page 80: ...w w w c o m p r o u s a c o m ComproTechnology Head Office 4F No 12 Alley 6 Lane 45 Pao Shin Road HsinTien City Taipei Taiwan Tel 886 2 29180169 Fax 886 2 29152389...

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