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7.0 TROUBLESHOOTING
In the event of problems, first make certain that the input and output cables are
no more than 50 feet long (for signals to 1080i resolution) and are of the highest
possible quality. Next, make certain that the Switcher is receiving power.
If all is well in these areas, remember that HDMI devices communicate with one
another so the source devices and destination device must be fully HDMI
capable. In addition, HDCP encryption requires additional processing which also
is dependent on the equipment you have connected to the sources and
destination device. If you experience problems using the HDMI Switcher, you
should attempt to determine what is wrong by attaching each of the source
devices – one at a time – directly to the destination device using the same cables
you are using with the expanded system. This is a way of determining if the
problem is due to bad cables or a problem with the other devices. If you are
unable to obtain a signal using this simplified path, suspect the cables, the
source device(s) or the destination device.
After trying the above suggestions should the problem persist, contact your
dealer for additional suggestions before contacting Comprehensive. Should the
dealer’s technical personnel be unable to assist you, contact Comprehensive at
800-526-0242 or via Fax at 201-814-0510
.
8.0 LIMITED WARRANTY
Comprehensive warrants that for a period of 2 years from date of original
purchase, our products will be free from defects in material and workmanship
under normal use and service
.
This warranty covers defective material or
workmanship only and does not apply to misuse, use under extreme conditions,
products that have been opened or serviced by anyone other than
Comprehensive, products improperly used or installed, fire, flood damage or any
acts of nature.
A Return Authorization (RA) number must be obtained from your place of
purchase before the unit is returned and must be accompanied by a dated written
proof of purchase. All material must be shipped at the expense and risk of the
owner. Units under warranty deemed to be defective will be shipped back to the
buyer or dealer freight paid. Contact Comprehensive customer service at 800-
526-0242, or [email protected].
Comprehensive’s obligation under this warranty will be limited, at the sole
discretion of Comprehensive, to either repair or replacement of defective unit,
including free parts and labor. In no event shall Comprehensive be responsible
for any incidental or consequential damages or loss of profits or goodwill.
