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Compaq ProLiant 4500 Servers, Maintenance And Service Manual

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Compaq ProLiant 4500 Servers Maintenance And Service Manual Download Page 55

3-22  

 Diagnostic Tools

Maintenance and Service Guide

Table 3-14

Advanced VGA Board Test Error Codes

Error

Code

Description

Recommended Action

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2407-xx

2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2417-xx
2418-xx

2419-xx

2420-xx

2421-xx

2422-xx

2423-xx

2424-xx

2425-xx

2431-xx

2432-xx

2448-xx

2451-xx

2456-xx

Video memory test failed

Video attribute test failed

Video character set test failed

Video 80 x 25 mode 9 x 14 character
cell test failed

Video 80 x 25 mode 8 x 8 character
cell test failed

Video 40 x 25 mode test failed

Video 320 x 320 mode color set 0
test failed

Video 320 x 320 mode color set 1
test failed

Video 640 x 200 mode test failed

Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

Lightpen text mode test failed, no
response

ECG/VGC memory test failed

ECG/VGC ROM checksum test failed

ECG/VGC attribute test failed

ECG/VGC 640 x 200 graphics mode test
failed

ECG/VGC 640 x 350 16-color set test
failed

ECG/VGC 640 x 350 64-color test failed

ECG/VGC monochrome text mode test
failed

ECG/VGC monochrome graphics mode
test failed

640 x 480 graphics test failure

320 x 200 graphics (256-color mode) test
failure

Advanced VGA Controller test failed

132-column Advanced VGA test failed

Advanced VGA 256-Color test failed

The following steps apply to error
codes 2402-xx through 2456-xx:

1.  Run the Configuration utility.

2.  Replace the monitor and re-test.

3.  Replace the Advanced VGA

board or other video board
and re-test.

4.  Replace the system board

and re-test.

Continued

Summary of Contents for ProLiant 4500 Servers

Page 1: ...tion 1995 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Systempro Deskpro Compaq Insight Manager Registered U S Patent and Trademark Office ProSignia Systempro XL ProLiant NetFlex ROMPaq and QVision are trademarks of Compaq Computer Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be us...

Page 2: ...CHMP ...

Page 3: ...uctions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair proce dures are detailed to allow only subassembly module level repair Be cause of the complexity of the individual boards and subassemblies no one s...

Page 4: ...nal Information The following documentation is available to support these products n User Documentation n Compaq Service Quick Reference Guide n Service Training Guides n Compaq Service Advisories and Bulletins n Compaq QuickFind n Compaq Insight Manager 2 0 ...

Page 5: ...ccess Panel 2 3 System Unit Cover 2 4 Mass Storage Devices 2 5 Removable Media Storage Devices 2 5 Hot Pluggable Hard Drives 2 7 Important Guidelines About Replacing Hot Pluggable Hard Drives 2 7 Replacing Hot Pluggable Drives 2 8 Cable Folding Routing Diagrams 2 9 Cable Diagram for Diskette Drive 2 9 Cable Diagram for Removable Media Storage Devices 2 10 Cable Diagram for Internal Fast Wide SCSI ...

Page 6: ... 3 37 Server Health Logs 3 39 System Configuration History Files 3 41 ROMPaq 3 41 Chapter 4 SWITCH AND JUMPER INFORMATION SYSTEM BOARD 4 1 System Maintenance Switch Settings SW1 4 2 SCSI DEVICES 4 2 COMPAQ NETFLEX 2 CONTROLLER 4 5 Chapter 5 PHYSICAL AND OPERATING SPECIFICATIONS System Unit Specifications 5 2 Power Supply Specifications 5 3 Redundant Power Supply Specifications 5 4 SIMM Specificati...

Page 7: ...ive Specifications 5 8 4 3 GB Pluggable Drive Specifications 5 8 Integrated Fast Wide SCSI 2 Controller 5 8 32 Bit Fast Wide SCSI 2 E Controller 5 9 Integrated Fast SCSI 2 Controller 5 9 32 Bit Fast SCSI 2 Controller 5 9 NetFlex 2 ENET TR Controller 5 10 NetFlex 3 E Controller 5 10 ...

Page 8: ...ice Guide ILLUSTRATED PARTS CATALOG This chapter provides the illustrated parts breakdown and a spare parts list for the family of Compaq ProLiant 4500 Servers Figure 1 1 Exploded View of the Compaq ProLiant 4500 Server Mechanical Parts ...

Page 9: ...1 2 Illustrated Parts Catalog Maintenance and Service Guide Figure 1 2 Exploded View of the Compaq ProLiant 4500 Server System Components ...

Page 10: ... Guides Qty 5 148724 001 17 Board Guide Lower 148744 001 18 Board Guide for Processor and Memory Rear Fan 199733 001 19 Bezel Switch Cover 148745 001 20 Logo Kit Qty 2 188488 001 21 Drive Guide and Ground Spring Qty 5 each 146771 001 22 Slot Cover Qty 5 141081 001 23 SCSI Cover 190170 001 SYSTEM COMPONENTS 24 Power Supply 188406 001 25 Redundant Power Supply 488 W Option 163828 001 BOARDS 26 Syste...

Page 11: ...074 201 46 525 MB ACA Tape Drive 142073 201 47 4 16 GB TurboDAT Drive 199464 201 48 TurboDAT Autoloader 199466 201 49 1 2 GB Tape Drive 199615 201 CABLE KITS 50 LED Cables 148585 001 51 Internal Fast Wide SCSI 2 Cable 23 199606 003 52 2 Device Internal Cable with Terminator 36 148728 001 53 Diskette Cable 143706 001 54 External SCSI Signal Cable 6 146776 001 55 External 100 Pin to 50 Pin Cable 142...

Page 12: ... Guide Japanese 188485 191 Administrator s Guide Dutch 188485 331 62 System ROMpaq 143198 001 63 Option ROMpaq 142207 001 64 RTC Chip with Battery 149344 001 65 Shipping Box 148577 001 66 Shipping Buns and Plastic Bag 148726 001 67 Power Supply Maintenance Key Qty 5 148757 001 68 Drive Backplane ROM 146705 001 OPTIONS 69 SMART Controller 181132 001 70 Fast SCSI 2 E Controller 142040 001 71 Fast Wi...

Page 13: ...re n Drive Array Advanced Diagnostics software ELECTROSTATIC DISCHARGE INFORMATION A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions n Transport products in static safe containers such as conductive tubes bags ...

Page 14: ...ge and maintain proper air flow for cooling of the processor and mass storage devices When the side access panel is removed the power supply is automatically disabled This safety feature can be defeated with a Service Maintenance Key Spares Part Number 148757 001 if power is required when servicing the server with the side access panel removed WARNING High voltage present Extreme care must be take...

Page 15: ...oor Side Access Panel WARNING High voltage present Extreme care must be taken when running the Compaq ProLiant 4500 Server without the system unit cover on Figure 2 2 Opening Front Bezel Door 1 Unlock front bezel door and swing open Figure 2 3 Removing the Side Access Panel 2 Loosen slotted thumb screws at front panel ...

Page 16: ... 4 Reverse steps for replacing side access panel System Unit Cover Figure 2 4 Removing the Front Bezel Door 1 Lift and remove the front bezel door Figure 2 5 Removing the System Unit Cover 2 Unscrew and remove screws at front panel 3 Slide system unit cover forward and then up 4 Reverse steps for replacing system unit cover ...

Page 17: ...a Storage Devices Table 2 1 shows the supported mass storage devices and their supported locations Table 2 1 Removable Media Bay Configurations Storage Bays Mass Storage Device 7 6 5 1 44 MB 3 5 Diskette Drive ü ü 1 2 MB 5 25 Diskette Drive ü 2 8 GB Digital Audio Tape DAT Drive ü ü 525 MB ACA Tape Drive ü ü 4 16 GB Digital Audio Tape DAT Drive ü ü CD ROM Drive ü 1 2 GB Tape Drive ü ü TurboDAT Driv...

Page 18: ... 2 7 Removing a Storage Device from the Removable Media Area 1 Unlock and open the front bezel door 2 Remove the side access panel 3 Disconnect power and signal cables from rear of drive 4 Remove retaining screws 5 Slide mass storage device out 6 Reverse steps for installation ...

Page 19: ...ll automatically begin being restored when it is installed When a drive is in the process of being restored the On line LED will flash green The LED will continue to flash until the drive is completely restored Figure 2 8 Hot Pluggable Hard Drive LED Indicators When replacing Hot Pluggable hard drives these guidelines must be followed n Never remove more than one drive at a time When a drive is re...

Page 20: ...led drive should be replaced with a new replacement drive Do not replace the failed drive with the on line spare n A POST error message 1786 will occur when the system is turned on if a drive s has been replaced while the system is OFF When this occurs you will be prompted to PRESS F1 TO BOOT THE SYSTEM AND REBUILD THE REPLACED DRIVE OR PRESS F2 TO BOOT THE SYSTEM AND NOT REBUILD THE DRIVE S CAUTI...

Page 21: ...ive cage 2 Swing the ejector levers in to seat the drive tray s connector into the backplane connector Cable Folding and Routing Diagrams CAUTION When routing cables always make sure that the cables are not in a position where they will be pinched or crimped Cable Diagram for Diskette Drive Figure 2 10 Diskette Drive Cable Spares Part No 143706 001 ...

Page 22: ...le Media Storage Devices 2 Device with Termination Figure 2 11 Removable Media Storage Device Cable Spares Part No 148728 001 Cable Diagram for Internal Fast Wide SCSI 2 Device and Removable Media Storage Devices Figure 2 12 Internal SCSI Cables Spares Part No 199606 003 Spares Part No 148728 001 ...

Page 23: ...ollers must be terminated by connecting one of the following to the Fast SCSI 2 or Fast Wide SCSI 2 connector on the system board Terminated SCSI cable SCSI cable that is also attached to the lower SCSI 2 connector of a hot pluggable backplane 50 pin Active Terminator Spare Part No 169178 001 Boards This section describes how to remove and replace the hot pluggable hard drive backplane board memor...

Page 24: ...our JEDEC 4 8 16 32 or 64 megabyte 60 70 or 80 ns industry standard SIMM modules in the eight SIMM sockets on the system board for a total of 512 megabytes and the eight SIMM sockets on the 512 megabyte Memory Expansion Board Figure 2 14 Removing the SIMM Module 1 Remove the side access panel 2 Press the SIMM connector latches outward A 3 Tilt the SIMM module forward B 4 Lift the SIMM module out C...

Page 25: ...emory is based on the parity scheme one byte data one bit parity The data byte and parity are constructed of DRAMs that are n locations deep by 4 bits wide or 1 bit wide and n can be any number that is n locations deep x 4 bits wide or n locations deep x 1 bit wide Use Compaq SIMMs or JEDEC compliant SIMMs that conform to this parity scheme only The following table shows typical memory configurati...

Page 26: ...hassis brace 3 Remove processor board and memory board 4 Disconnect all cables from system board 5 Remove retaining screws and push the three I O panel release tabs 6 Slide board toward front of chassis approximately 0 4 inches 1 cm and lift board out 7 Reverse steps to replace system board NOTE Be sure the switch settings on SW1 are set to the Tower configuration ...

Page 27: ...dures 2 15 Maintenance and Service Guide Figure 2 16 System Board Connectors Processor Board Figure 2 17 Removing the Processor Board 1 Remove middle brace 2 Pull board straight out 3 Reverse steps for processor board installation ...

Page 28: ...ocedures Maintenance and Service Guide Option Boards Figure 2 18 Removing the Option Board 1 Remove any cables connected to the board 2 Remove retaining screw and pull board straight out 3 Reverse steps for option board installation ...

Page 29: ...m boards and or peripheral devices 4 Remove interlock power switch bracket retaining screws 5 Pull bracket out and remove power switch safety interlock switch connectors and cable from bracket refer to Figure 2 20 6 Remove screws at rear of power supply 7 Lift power supply out pulling switch and cable through chassis 8 Reverse steps for replacement NOTE When replacing the power supply make sure th...

Page 30: ...n Relief Miscellaneous Parts Rear Fan Figure 2 21 Removing the Rear Fan 1 Remove processor board s and memory expansion board 2 Disconnect fan cable from the system board 3 Remove retaining screw and lift fan out 4 Remove plastic board guide and mount on replacement fan 5 Reverse steps to replace rear cooling fan ...

Page 31: ...ice Guide Lower Front Fan Figure 2 22 Removing the Lower Front Fan Assembly 1 Remove middle brace 2 Remove processor board s 3 Disconnect fan cable from the system board 4 Remove retaining screws 3 5 Lift fan assembly out 6 Reverse steps to replace fan assembly ...

Page 32: ...ement Procedures Maintenance and Service Guide Plenum Fan Figure 2 23 Removing the Plenum Fan 1 Disconnect fan cable from the backplane board 2 Remove retaining screw 3 Lift fan out 4 Reverse steps to replace rear cooling fan ...

Page 33: ...sassemble or dispose of in fire or heat above 90 C incinerate or expose to water or fire Use only replacement battery clock modules supplied by Compaq Computer Corporation Part No 149344 001 Disposal of the battery clock module should be accomplished within compliance of local regulations or returned to Compaq Computer Corporation by established parts return methods NOTE After replacing the batter...

Page 34: ... Run the Utilities on the System Partition If the system was installed using the SmartStart utility the Compaq utilities will automatically be available on the system partition The system partition could also have been created during a manual system installation To run the utilities on the system partition boot the system and press F10 when the cursor moves to the upper right corner of the screen ...

Page 35: ... or from the ROMPaq diskette See steps 1 and 2 POWER ON SELF TEST POST POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on POST checks the following assemblies to ensure that the computer system is functioning properly n Keyboard n Power supply n System board n Memory n Memory expansion boards n Controllers n Diskette drives n Hard drives If...

Page 36: ...m Configuration Utility 104 ASR Timer Failure None System board failure Run Diagnostics 162 System Options Not Set 2S Configuration incorrect Run the System Configuration Utility and correct 163 Time Date Not Set 2S Invalid time or date in configuration memory Run the System Configuration Utility and correct 164 Memory Size Error 2S Configuration memory incorrect Run the System Configuration Utili...

Page 37: ...SA board Run the System Configuration Utility and correct 177 Configuration Not Complete None Incomplete System Configuration Run the System Configuration Utility and correct 178 Processor Configuration Invalid None Processor type or step does not match configuration memory Run the System Configuration Utility and correct 179 System Revision Mismatch None A board was installed that has a different...

Page 38: ...itch not set properly during installation or upgrade Verify switch settings 212 System Processor Failed Mapped out 1S Processor in slot x failed Run Diagnostics and replace failed processor 213 Cache size Error ProSignia VS only None Invalid optional cache size Replace cache with 256K cache 213 System Processor Not Installed 1S System processor configured for slot indicated is missing Install proc...

Page 39: ...dapter Failure 1L 2S Monochrome display controller Replace the monochrome display controller 501 Display Adapter Failure 1L 2S Video display controller Replace the video board 601 Diskette Controller Error None Diskette controller circuitry failure 1 Make sure the diskette drive cables are attached 2 Replace the diskette drive and or cable 3 Replace the system board 605 Diskette Drive Type Error 2...

Page 40: ...Required fan not installed or spinning Check fans 1612 Primary power supply failure 2S Primary power supply has failed Replace power supply as soon as possible 1730 Fixed Disk 0 does not support DMA Mode None Fixed disk drive error Run the System Configuration Utility and correct 1731 Fixed Disk 1 does not support DMA Mode None Fixed disk drive error Run the System Configuration Utility and correc...

Page 41: ...gnment Conflict None Fixed disk drive error Run the System Configuration Utility and correct 1776 Drive Array SCSI Port Termination Error None External and internal SCSI drives are both configured to Port 1 Re configure drives 1777 Drive Array Error None Cooling fan failure internal temperature alert or open cover Inspect for cooling fan failure or open cover 1778 Drive Array resuming Automatic Da...

Page 42: ...tion error Run the System Configuration Utility and correct 1786 Drive Array Recovery Needed The following drive s need Automatic Data Recovery Drive X Select F1 to continue with recovery of data to drive s Select F2 to continue without recovery of data to drive s None Interim Data Recovery mode Data has not been recovered yet Press F1 key to allow Automatic Data Recovery to begin Data will automa...

Page 43: ...s due to a bad power cable connection but not due to an incorrect drive replacement repair the connection and press F2 Or If this message was not due to a bad power cable connection and no drive replacement took place this could indicate noise on the data cable Check cable for proper routing 1789 Drive Not Responding Physical Drive Check cables or replace physical drive X Select F1 to continue dri...

Page 44: ...ccelerator batteries failed Data in Array Accelerator has been lost Power was not restored within eight to ten days Perform orderly system shutdowns to avoid data remaining in the Array Accelerator 1794 Drive Array Array Accelerator Battery Charge Low Array Accelerator is temporarily disabled Array Accelerator will be re enabled when battery reaches full charge None This is a warning that the batt...

Page 45: ...le Array Accelerator 1798 Drive Array Array Accelerator Write Error Occurred Array Accelerator is disabled None Hard parity error while writing data to posted writes memory Enable Array Accelerator 1799 Drive Array Drive s Disabled due to Array Accelerator Data Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None Volume failed d...

Page 46: ...arance at the front and back of the system unit 2 Turn off the computer and peripheral devices 3 Disconnect any peripheral devices other than the monitor and keyboard Do not disconnect the printer if you want to test it or use it to log error messages 4 Delete the power on password if set You will know that the power on password is set when a key icon appears on the screen when POST completes If t...

Page 47: ...de out of range Protected mode test failed Replace the system board and re test for error codes 110 xx through 113 xx 114 xx Speaker test failed The following steps apply to 114 xx error codes 1 Verify the speaker connection and re test 2 Replace the speaker and re test 3 Replace the system board and re test 116 xx Cache test failed Replace the system board and re test 199 xx Installed devices tes...

Page 48: ... failed Walking I O test failed Increment pattern test failed Random pattern test failed The following steps apply to error codes 203 xx through 210 xx 1 Replace the memory module and re test 2 Replace the processor board and re test 3 Replace the memory expansion board and re test Table 3 4 Keyboard Test Error Codes Error Code Description Recommended Action 301 xx 302 xx 303 xx 304 xx Keyboard sh...

Page 49: ...r pattern test failed Printer failed or not connected The following steps apply to error codes 401 xx through 498 xx 1 Connect the printer and re test 2 Check the power to the printer and re test 3 Install the loopback connector and re test 4 Check the switch on the Serial Parallel Interface board if applicable and re test 5 Replace the Serial Parallel Interface board if applicable and re test 6 R...

Page 50: ...0 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed The following steps...

Page 51: ...rror Diskette drive speed not within limits The following steps apply to error codes 600 xx through 698 xx 1 Replace the diskette and re test 2 Check and or replace the diskette power and signal cables and re test 3 Replace the diskette drive and re test 4 Replace the system board and re test 699 xx Diskette drive media ID error The following steps apply to 699 xx error codes 1 Replace the media a...

Page 52: ...ble and re test 3 Replace the system board and re test Table 3 10 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx 1202 xx 1203 xx 1204 xx 1206 xx 1210 xx Modem internal loopback test failed Modem time out test failed Modem external termination test failed Modem auto originate test failed Dial multi frequency tone test failed Modem direct connect test failed ...

Page 53: ...pe failed The following steps apply to error codes 1700 xx through 1799 xx 1 Run the Configuration Utility and verify the drive type 2 Replace the fixed disk drive signal and power cables and re test 3 Replace the fixed disk drive controller and re test 4 Replace the fixed disk drive and re test 5 Replace the system board and re test Error Checking and Correcting Table 3 12 CD ROM Drive Test Error...

Page 54: ... sensor test failed Tape BOT EOT test failed Tape read test failed Tape write read compare test failed The following steps apply to error codes 1900 xx through 1906 xx 1 Replace the tape cartridge and re test 2 Check and or replace the signal cable and re test 3 Check the switch settings on the adapter board if applicable 4 Replace the tape adapter board if applicable and re test 5 Replace the tap...

Page 55: ...ideo screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Lightpen text mode test failed no response ECG VGC memory test failed ECG VGC ROM checksum test failed ECG VGC attribute test failed ECG VGC 640 x 200 graphics mode test failed ECG VGC 640 x 350 16 color set test failed ECG VGC 640 x 350 64 color test failed ECG VGC monoc...

Page 56: ... Action 6000 xx 6001 xx 6002 xx 6014 xx 6016 xx 6028 xx 6029 xx 6089 xx Network card ID failed Network card setup failed Network card transmit failed Network card Configuration failed Network card Reset failed Network card Internal failed Network card External failed Network card Open failed The following steps apply to error codes 6000 xx through 6089 xx 1 Check the controller installation in the...

Page 57: ...33 7000 34 7000 35 7000 41 7000 42 7000 43 7000 44 7000 45 7000 46 Memory HBM HBM IO HBM BMIC HBM Video ser_int ser_int ser_ext ser_ext ser_ext_int ser_ext_int Replace the Server Manager R board and re test for error codes 7000 28 through 7000 46 7000 51 7000 52 7000 53 7000 54 7000 55 7000 56 7000 57 mdm_int mdm_int mdm_ext mdm_ext mdm_ext_int mdm_ext_int mdm c analog Replace the Server Manager R...

Page 58: ... are to collect all possible information about the array controllers in the system and to offer a list of all detected problems NOTE Refer to the Drive Array Advanced Diagnostics User Guide for complete details and procedures about this diagnostic tool DAAD works by issuing multiple commands to the array controllers to determine if a problem exists This data can then be saved to a file and for sev...

Page 59: ...robable solution or troubleshooting routine To view the problems detected by DAAD select the Diagnosis button If DAAD found no problems a message No Problems Detected will display Accelerator board not detected The IDA 2 board did not detect the presence of a configured array accelerator board Install an array accelerator board onto the IDA 2 controller If you have an array accelerator board insta...

Page 60: ...elerator board There is no way to determine if dirty or bad data was in the cache and is now lost Accelerator status Temporarily disabled The array accelerator board has been temporarily disabled Check the Disable Code field Accelerator status Unrecognized status A status returned from the array accelerator board that DAAD does not recognize Call your Authorized Compaq Reseller for the latest copy...

Page 61: ...atibility port problem detected You have the compatibility port configured for this IDA controller When DAAD was verifying this interface a serious problem was detected A hardware problem has occurred and you should replace the IDA controller Configuration signature is zero DAAD detected that nonvolatile RAM contains a configuration signature that is zero Old versions of the System Configuration U...

Page 62: ...ng has occurred Controller needs replacing DAAD Error 102 The IDA firmware is less than version 0 96 Replace the controller as soon as possible Controller needs replacing DAAD Error 104 The Intelligent Array Expansion System firmware is less than version 1 14 Replace the controller as soon as possible Controller reported POST error Error Code x The controller returned an error from its internal Po...

Page 63: ...he latest recommended version Call your Authorized Compaq Reseller to obtain the latest upgraded firmware Drive bay X has invalid M P stamp The physical drive has invalid monitor and performance data present Run the latest Compaq Diagnostics Utility to properly initialize this drive Drive X indicates position Y This message indicates which physical drive appears to be scrambled or in the wrong dri...

Page 64: ...rwise run the System Configuration Utility Identify logical drive data did not match with CMOS The identify unit data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured Run the System Configuration Utility to configure the controller and non...

Page 65: ...nd is vulnerable Replace the failed drive as soon as possible Logical Drive X status LOOSE CABLE DETECTED A physical drive has a cabling problem Turn the system off and attempt to reattach the cable onto the drive If this does not work replace the cable Logical Drive X status NEEDS RECOVER A physical drive in this logical drive has failed and has now been replaced This drive needs to be rebuilt fr...

Page 66: ...the System Configuration Utility to configure the board Physical Drive bay X error occurred This message displays detailed information on any drive errors that were returned to DAAD while issuing drive commands Check for other error conditions Physical drive bay X has loose cable The array controller could not communicate with this drive at power up This drive has not previously failed Check all c...

Page 67: ... firmware that has been soft upgraded by the Compaq Upgrade Utility However the firmware running is not present on all drives This could be caused by the addition of new drives in the system Run the Compaq Upgrade Utility to place the latest firmware on all drives Threshold for drive bay X violated This message indicates that a monitor and performance threshold for this drive has been violated Che...

Page 68: ... are available for local and remote diagnosis and recovery The following topics are discussed here n Automatic Server Recovery ASR n Server Health Logs n System Configuration History Files NOTE Please refer to the Compaq On line Help for complete details and procedures about this diagnostic tool Automatic Server Recovery The Automatic Server Recovery ASR feature can be optionally enabled to restar...

Page 69: ...the system partition on the hard drive If the Server continues experiencing hardware software errors and the number of ASR cycles exceed the specified number of recovery attempts the Server will log an error to the Server Health Log and boot the Compaq Utilities from the system partition on the hard drive If a modem is installed ASR puts the modem on auto answer so that the Server Administrator ca...

Page 70: ...notification from the driver that the system is operating properly You can select to be paged modem required and what mode the Server will be in when it restarts after a critical error The following sections describe the different reboot options and the system requirements for each level Unattended Recovery For unattended recovery ASR will log the error information to the Critical Error Log reset ...

Page 71: ...cess to Compaq Insight Manager or a communications software package capable of terminal emulation to a local terminal with VT100 or ANSI terminal capabilities NOTE If the remote site is using something other than VT100 or an ANSI terminal emulator it is still possible to configure remotely as long as the package contains either an ANSI terminal or VT100 terminal emulator set for 8 data bits 1 stop...

Page 72: ...R The Diagnostics Utility either resolves the error or suggests corrective action The Critical Error Log identifies and records all the following errors Each error type is briefly explained below When any of these errors are encountered you should run the Diagnostics Utility Table 3 18 Critical Error Log Error Messages Error Message Description Automatic Server Recovery Base Memory Parity Error Th...

Page 73: ...ated Interrupt Detected Error Software indicated a system error resulting in a Server failure Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration The Server has an Automatic Revision Tracking ART feature that helps you review recent changes to the Server s configuration One ART feature is the Revision History Table which contains the hardwar...

Page 74: ...res the three most recent configurations The most recent configuration of the System Configuration History Log can be displayed and printed using the Inspect Utility All three versions can be printed for historical purposes or reinstalled through the Maintain Configuration Utility feature of the System Configuration Utility ROMPaq The use of flash ROM in the Compaq ProLiant and in certain options ...

Page 75: ...This chapter provides switch and jumper information for the Compaq ProLiant 4500 Server System Board Switch SW1 is a six position switch bank S1 S6 that controls the security features and configuration of the computer Figure 4 1 Location of ProLiant 4500 System Board Switches ...

Page 76: ...ings 5 Power On Password Clears passwords Default System booting is password protected if a password is set 6 Configuration Memory Clear Clears the configuration memory Default SCSI Devices The Pluggable Fast Wide SCSI 2 and the Fast SCSI 2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500 Server If the drives are part of a fault tolerant configuration the replaced driv...

Page 77: ...nce and Service Guide Table 4 2 Jumper Settings For SCSI ID Pin 3 Pin 2 Pin 1 Device in Drive Bay SCSI ID ID2 ID1 ID0 6 6 ON ON OFF 5 5 ON OFF ON NOTE SCSI IDs for bays 0 3 are preset to 0 3 respectively No two drives can have the same SCSI ID ...

Page 78: ...4 4 Switch and Jumper Information Maintenance and Service Guide Figure 4 2 Supported SCSI Options Jumper Locations ...

Page 79: ...mpaq NetFlex 2 Controller The Compaq NetFlex 2 Controller has one jumper block which selects either Ethernet or Token Ring Figure 4 3 Location of 32 Bit NetFlex 2 Controller Jumpers for Ethernet Figure 4 4 Location of 32 Bit NetFlex 2 Controller Jumpers for Token Ring ...

Page 80: ...on provides operating and performance specifications for the following Compaq components n System Unit n Power Supply n Hard Drives n Diskette Drives n CD ROM Drives n SIMMs n Fast SCSI 2 Controller n Fast Wide SCSI 2 Controller n Drive Array Pairs n NetFlex 2 Controller n NetFlex 3 Controller ...

Page 81: ...ut Requirements Nominal Line Voltage 100 120 VAC 220 240 VAC Range Line Voltage 90 to 132 VAC 180 to 255 VAC Line Frequency 50 60 Hz 50 60 Hz Rated Input Current 8 A 4 A Power Supply Standard 490 W 540 W Redundant 490 W 540 W Temperature Range Operating 50 to 93 F 10 to 35 C Shipping 22 to 140 F 30 to 60 C Heat 2696 BTU hr 2696 BTU hr Relative Humidity noncondensing Operating 20 to 80 20 to 80 Non...

Page 82: ...s from zero crossing at 120 VAC 20 ms from zero crossing at 240 VAC General Specifications Full Output Rating To 35 C and 5 000 ft To 32 C and 10 000 ft derate linearly Minimum Load 3 0 A on 5V output 0 5A on 12V output Ambient Temperature Range Operating 50 to 120 F 10 to 55 C Storage 16 to 128 F 30 to 60 C Dielectric Voltage Withstand Input to Output 3000 VAC minute Input to Ground 1500 VAC minu...

Page 83: ...from zero crossing at 120 VAC 20 ms from zero crossing at 240 VAC General Specifications Full Output Rating To 35 C and 5 000 ft To 32 C and 10 000 ft derate linearly Minimum Load 3 0 A on 5V output 0 5 A on 12V output Ambient Temperature Range Operating 50 to 120 F 10 to 55 C Storage 16 to 128 F 30 to 60 C Dielectric Voltage Withstand Input to Output 3000 VAC minute Input to Ground 1500 VAC minut...

Page 84: ...5 Internal Diskette Drives 1 44 MB standard 1 2 MB optional Size 3 1 2 In 5 1 4 In LED Indicators front panel Green Green Read Write Capacity per Diskette high low density 1 44 MB 720 KB 1 2 MB 360 KB Drive Supported One One Drive Height One third One third Drive Rotation rpm 300 360 Transfer Rate bits sec high low 500 K 250 K 500 K 300 K Bytes Sector 512 512 Sectors Track high low 18 9 15 9 Track...

Page 85: ...nchronous 4 0 MB sec Access Times Full Stroke 520 ms One Third Stroke 290 ms Cache Buffer 256 Kbytes minimum Audio Output Level Line Out 0 7 VRMS at 47 kohms Headphone 0 55 VRMS at 32 ohms at maximum volume Weight External CD ROM 6 lb 6 oz 2 85 kg Internal CD ROM 1 lb 2 oz 1 25 kg Dimensions w x h x d excluding projections External CD ROM 7 01 x 1 9 x 1 3 in 17 8 x 4 9 x 3 3 cm Internal CD ROM 5 9...

Page 86: ...h Data Striping RAID 10 Yes Drive Failure Alert System LED Indicators Cache Memory for Accelerator 4 MB Mirrored Batteries Yes Battery without Power Yes Charge Trickle Table 5 8 550 Megabyte Pluggable Fast SCSI 2 Drive Specifications Capacity 558 5 MB Block Size 512 Bytes Interface Single Ended Fast SCSI 2 Synchronous Transfer Up to 10 MB Buffer Size 256 Kbytes RPM 5400 rpm Average Access 10 5 ms ...

Page 87: ...Gigabyte Pluggable Drive Specifications Fast SCSI 2 Fast Wide SCSI 2 Capacity 4293 6 MB 4293 6 MB Block Size 512 Bytes 512 Bytes Interface Single Ended Fast SCSI 2 Single Ended Fast Wide SCSI 2 Synchronous Transfer Up to 10 MB Up to 20 MB Buffer Size 512 Kbytes 512 Kbytes RPM 7200 rpm 7200 rpm Average Access 9 0 ms 9 0 ms Table 5 12 Compaq Integrated Fast Wide SCSI 2 Controller Drives Supported Up...

Page 88: ...ernal Table 5 14 Compaq Integrated Fast SCSI 2 Controller Drives Supported Up to 7 total internal and external Data Transfer Method 32 bit bus master SCSI Channel Transfer Rate 10 MB sec Maximum Transfer Rate on EISA Bus 33 MB sec SCSI Termination Active termination SCSI Connectors 1 external 2 internal Table 5 15 Compaq 32 Bit Fast SCSI 2 Controller Dimensions Height 4 5 in 11 43 cm Depth 0 375 i...

Page 89: ...tion Ethernet Meets IEEE 802 3 Specifications Supports AUI DB 15 Supports 10BaseT RJ 45 Supports Optional AUI to BNC Adapter Optional Network Controller Configuration Token Ring Meets IEEE 802 5 Specifications on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface 4 or 16 megabit per second data transfer rates Supports STP DB 9 Supports UTP RJ 45 Table 5 17 Compaq Ne...

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