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Compaq Presario 5BW Series, Maintenance And Service Manual

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Maintenance and Service Guide

Compaq Presario 5BW Series Computers

Models: 5BW100, 5BW110, 5BW120, 5BW140, 5BW143, 5BW150, 5BW154, 5BW160, 5BW190

Product Description

Troubleshooting

Illustrated Parts Catalog

Removal & Replacement Procedures

Jumper & Switch Information

Specifications

See the 

Notice

 for copyright and trademark information, and the 

Preface

 for symbol conventions and Technician

Notes. 

Download ZIP file of complete MSG to hard drive

.

This MSG will be periodically maintained and updated as needed.

To report a technical problem, contact your Regional Support Center or IM Help Center.

For content comments or questions, contact the 

Editor.

 

Summary of Contents for Presario 5BW Series

Page 1: ...ed Parts Catalog Removal Replacement Procedures Jumper Switch Information Specifications See the Notice for copyright and trademark information and the Preface for symbol conventions and Technician No...

Page 2: ...1 800 AT COMPAQ privacy and legal statement...

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Page 5: ...To leave comments suggestions or report broken links contact...

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Page 8: ...1 May 00 Y 12 May 00 In review not released 2C00 MT MC H Walker 08 May 00 20 Apr 00 2C00 EURP Expansion Cards 198676 001001 US English A 31 May 00 Y 12 May 00 In review not released 2C00 MT MC H Walke...

Page 9: ...se board only May need a new RTF for Elise 2C00 MT MC K Oliver 14 Apr 00 12 Apr 00 Print 121 French Canada French D 13 Apr 00 05 May 00 09 May 00 09 May 00 09 May 00 10 May 00 11 May 00 31 May 00 G 25...

Page 10: ...May 00 26 Apr 00 041 Germany A 07 Jun 00 G SVSA to supply their own warranty 2C00 Special Project K Oliver Print 051 France A 07 Jun 00 G 07 May 00 SVSA to supply their own warranty 2C00 Special Proje...

Page 11: ...ding fullfillment criteria Waiting for word from US Retail Kevin Winert 2C00 MT MC M Marsh MP 3 Digital Audio Player 175380 001 US English A 14 Jul 00 11 Jul 00 G 14 Jul 00 10 Jun 00 MP 3 Audio Player...

Page 12: ...Platforms 2C00 MT MC G Fritsche 15 Mar 00 18 Feb 00 Print 401 Canada English A 27 Mar 00 30 Apr 00 17 May 00 15 May 00 15 May 00 15 May 00 23 May 00 31 May 00 G 26 Mar 00 23 May 00 30 Apr 00 There wi...

Page 13: ...8 Rm 5631 3rd Party SW Keyboard Mouse Roger Hupfauer 4 7449 Rm 5883 Networks Doug Walrath 4 2771 Rm 6755 Modems Bob Valentine 4 2958 Rm N10102 Fax Steve Sheridan 4 1173 Rm Rm N9052 Power Supply Robert...

Page 14: ...Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications PRODUCT DESCRIPTION INDEX PAGE Model Specific Features CPU Controls and Lights Side Access P...

Page 15: ...ement Jumper Switch Information Specifications TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic...

Page 16: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications ILLUSTRATED PARTS CATALOG INDEX PAGE NOTE The computer serial number should be provided to Compaq whenever...

Page 17: ...Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Electrostatic Discharge Service Considerations Preparation for Disasse...

Page 18: ...1 800 AT COMPAQ privacy and legal statement...

Page 19: ...q Presario Internet PC 5000 Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications JUMPER SWITCH INFORMATION I...

Page 20: ...Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications SPECIFICATIONS INDEX PAGE This section provides physical environmental and performance speci...

Page 21: ...Removal Replacement Jumper Switch Information Specifications System Power Supply Assembly Diskette drive CD or DVD and CD RW drive Fax modem SPECIFICATIONS DVD Drive Information for the DVD CD and CD...

Page 22: ...for the CD drive immediately follows CD Drive Dimensions U S Metric Width Height Depth in in in cm cm cm Weight lb kg Modes Supported CD ROM CD DA CD XA Photo CD Video CDI CD Plus CD Extra CD Enhanced...

Page 23: ...Pitch 1 6 m Access Time Random Full Stroke 95 ms 190 ms Audio Output Level Line Out Headphone 0 7 Vrms 20 0 6 Vrms 20 Cache Buffer 256 KB Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 3...

Page 24: ...ple Session Multiple Session Multiple Session Multiple Session Block Size CD ROM Mode 1 and Mode 2 Form 1 XA CD ROM Mode 2 CD DA CD XA 2048 bytes 2336 bytes 2324 bytes 2324 bytes Center Hole 1 5 mm di...

Page 25: ...Data Transfer Rate Sustained Burst Mode 1 4800 KB sec KB sec 32 MB sec Mode 2 5475 KB sec KB sec 32 MB sec Startup Time 5 sec Stop Time 5 sec 1 800 AT COMPAQ privacy and legal statement...

Page 26: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Power Supply Assembly Diskette drive System DVD or CD and CD RW drive Fax modem SPECIFICATIONS System Specifications...

Page 27: ...d Power watts Steady State 145W Environmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to...

Page 28: ...Steering IRQ 6 Standard Floppy Disk Controller IRQ 8 System CMOS real time clock IRQ 9 SCI IRQ used by ACPI bus IRQ 11 ACPI IRQ Holder for PCI IRQ Steering IRQ 11 ACPI IRQ Holder for PCI IRQ Steering...

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Page 30: ...Replacement Jumper Switch Information Specifications System DVD or CD and CD RW drive Diskette drive Power Supply Assembly Fax modem SPECIFICATIONS Power Supply Assembly U S Input Specifications Nomi...

Page 31: ...Holdup Time 16 ms from zero Environment Temperature Range Operating 10 to 50 C Non Operating 40 to 66 C Humidity Non Condensing Operating 20 to 90 RH...

Page 32: ...Storage 5 to 95 RH 1 800 AT COMPAQ privacy and legal statement...

Page 33: ...umper Switch Information Specifications System Power Supply Assembly DVD or CD and CD RW drive Diskette drive Fax modem SPECIFICATIONS Diskette Drive Diskette Size in 3 5 8 89 cm High Density MB 1 44...

Page 34: ...1 800 AT COMPAQ privacy and legal statement...

Page 35: ...nd receive fax modem with automatic fallback to 12000 9600 7200 4800 and 2400bps Support fax service Class 1 EIA TIA 578 Support V 80 video ready modem Built in DTE interface with speed up to 115 2kbp...

Page 36: ...d receive rates up to 14400bps V 17 V 29 V 27ter and V 21 channel 2 TIA EIA 578 Class 1 FAX Error Correction ITU T recommended V 42 error correction V 42 error correction LAM and MNP 1 800 AT COMPAQ p...

Page 37: ...Jumper Switch Information Specifications System Power supply Fan Assembly Diskette drive Hard drives CD or DVD and CD RW drives Mouse Fax modem SPECIFICATIONS System Specifications continued General...

Page 38: ...08Fh Direct memory access controller 0090h 009Fh Motherboard resources 00A0h 00BFh Programmable interrupt controller 00C0h 00DFh Direct memory access controller 00F0h 00FFh Numeric data processor 0170...

Page 39: ...herboard resources 04D0h 04D1h Motherboard resources 0CF8h 0CFFh PCI bus 2000h 20FFh SoundMAX Integrated Digital Audio 2400h 243Fh SoundMAX Integrated Digital Audio 2460h 246Fh Intel r 82801AA Ultra A...

Page 40: ...privacy and legal statement...

Page 41: ...hooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System Power Supply Fan Assembly Diskette drive Mouse DVD or CD and CD RW drive Fax modem SPECIFICAT...

Page 42: ...0 C 32 F to 104 F 4 F to 140 F Lifetime Mechanical Switch Exceeds 300 miles Exceeds 1 million operations Exceeds 483 km Exceeds 1 million operations Relative Humidity 10 to 90 noncondensing at ambient...

Page 43: ...tions System Power supply Fan Assembly Diskette drive CD or DVD and CD RW drives Mouse Fax modem SPECIFICATIONS System Specifications continued General system specifications Video memory System interr...

Page 44: ...struments OHCI IEEE 1394 Host Controller 40400000h 4047FFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 44000000h 47FFFFFFh Intel R 810e Chipset Graphics Driver DC133 FSB133 FFB80000h FFBFFFFFh...

Page 45: ...ternet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications System board Hard drives CD or DVD and CD RW...

Page 46: ...witch Information Specifications System board Hard drives CD or DVD and CD RW drive JUMPER SWITCH INFORMATION Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two diff...

Page 47: ...ions System board Hard drives CD CD RW and or DVD drive JUMPER SWITCH INFORMATION CD and DVD Drive Optical Device Type CD Optical Device Speed x Optical Device Transfer Rate From 2500 to 6000KB s Inte...

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Page 49: ...per Switch Information Specifications System board Hard drives CD and CD RW drive JUMPER SWITCH INFORMATION System Board Connectors Function Description Video 15 pin VGA Microphone in Mini stereo Audi...

Page 50: ...ader Power supply 20 pin header USB Used for Keyboard 2 ports on Rear connector 2 ports on Front 10 pin header 1394 2 ports on Front 10 pin header Clear CMOS jumper 3 pin header Top of Page 1 800 AT C...

Page 51: ...er felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Or it may function normally...

Page 52: ...rrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Place reusable ele...

Page 53: ...e materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as...

Page 54: ...letop workstations with ground cord of 1 megohm of resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps...

Page 55: ...s software Screws The screws used in these products are not interchangeable If an incorrect screw is used during the reassembly process it could cause damage to the unit Compaq strongly recommends tha...

Page 56: ...ced in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION GIF 182 bytes CAUTION When servicing these computers ensure that cables are placed in their proper lo...

Page 57: ...T Preparation for Disassembly To prepare the computer for removal and replacement procedures complete the following steps 1 Remove any diskette compact disc or tape from the computer 2 Turn off the co...

Page 58: ...nd Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 5 Turn the computer over on its side open side facing up IMPORTANT During disassembly label each ca...

Page 59: ...Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expa...

Page 60: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

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Page 62: ...nformation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card Har...

Page 63: ...Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy and leg...

Page 64: ...ion Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT Remo...

Page 65: ...al and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 2 Align the memory module with the memory slot Push the module carefully and firmly into the sl...

Page 66: ...d Hard Drive REMOVAL REPLACEMENT Removing the Expansion Cards Modem or Network Interface Card Removal 1 Perform the preparation procedures 2 Turn the computer on its side open side facing up and locat...

Page 67: ...t Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 2 Replace the screw to secure the expansion card to the chassis...

Page 68: ...iderations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card REMOVAL REPLACEMENT Removing the Graphics Card Removal 1 Perform preparation procedure...

Page 69: ...ront Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy an...

Page 70: ...atalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD CD RW and DVD Drive 3 5 Diskette Drive Optical and Mass Storage Devices Index Page REMOVAL REPLACEMENT Removing t...

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Page 72: ...Switch Information Specifications Hard Drive CD CD RW and DVD Drive 3 5 Diskette Drive Optical and Mass Storage Devices Index Page REMOVAL REPLACEMENT Removing the Optical Devices Removing the CD CD R...

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Page 74: ...rts Catalog Home Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access...

Page 75: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Page 76: ...mation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT F...

Page 77: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Page 78: ...val Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module E...

Page 79: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

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Page 81: ...Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLACEMENT Front Bezel Plastics Removing the CD Storage Door Lower Front Panel Removal 1 Perform the preparation proc...

Page 82: ...wer Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components To replace the CD Storage Door Lower Front Panel revers...

Page 83: ...me Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory M...

Page 84: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Page 85: ...rmation Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card REMOVA...

Page 86: ...ront Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ privacy an...

Page 87: ...scription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 4 Push th...

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Page 89: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 5 Disco...

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Page 91: ...escription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Power Supply Assembly continued Removal 6 Lift t...

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Page 93: ...Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card R...

Page 94: ...t Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 6 Remove the screw securing the Front I O Bracket to the front...

Page 95: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number...

Page 96: ...Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components 1 800 AT COMPAQ pri...

Page 97: ...Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Removal 1 Perform preparation procedures 2 Remove the Side Access panel 3...

Page 98: ...8 Disconnect the Front I O USB cable from the system board Next Step 1 800 AT COMPAQ privacy and legal statement...

Page 99: ...rts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the AMD K6 Processor Assembly Removal 1 Perform preparation procedure...

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Page 101: ...ies Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the A...

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Page 103: ...nternet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components...

Page 104: ...1 800 AT COMPAQ privacy and legal statement...

Page 105: ...ed Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the AMD K6 Processor Assembly continued Removal 6 Lift the micro...

Page 106: ...1 800 AT COMPAQ privacy and legal statement...

Page 107: ...e Compaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Remov...

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Page 109: ...mpaq Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing...

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Page 111: ...tion Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board continued Removal 11 Remove six screws se...

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Page 113: ...atalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Intel Socket370 Processor Assembly Removal 1 Perform preparation proce...

Page 114: ...1 800 AT COMPAQ privacy and legal statement...

Page 115: ...ries Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the...

Page 116: ...1 800 AT COMPAQ privacy and legal statement...

Page 117: ...llustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Intel Socket370 Processor Assembly Removal 4 Remove...

Page 118: ...1 800 AT COMPAQ privacy and legal statement...

Page 119: ...ct Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the Real Time Clock Batt...

Page 120: ...mper Switch Information Specifications REMOVAL REPLACEMENT System Board Components Removing the RTC Battery 5 Pull out on the 1 socket lever and 2 lift the RTC battery out of the socket Replacement To...

Page 121: ...privacy and legal statement...

Page 122: ...Presario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the...

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Page 124: ...es Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the Front I O Bracket continue...

Page 125: ...1 800 AT COMPAQ privacy and legal statement...

Page 126: ...ch Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card REMOVAL REPLA...

Page 127: ...phics Card Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Componen...

Page 128: ...1 800 AT COMPAQ privacy and legal statement...

Page 129: ...ustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Rem...

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Page 132: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices ind...

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Page 134: ...n Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page RE...

Page 135: ...1 800 AT COMPAQ privacy and legal statement...

Page 136: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page R...

Page 137: ...1 800 AT COMPAQ privacy and legal statement...

Page 138: ...on Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page R...

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Page 140: ...rated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Removi...

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Page 142: ...r Switch Information Specifications CD or DVD and CD RW Drive Hard Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Removing the Drive Rails Removing the Drive Rails Remova...

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Page 144: ...shooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REP...

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Page 146: ...ion Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page...

Page 147: ...1 800 AT COMPAQ privacy and legal statement...

Page 148: ...Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices in...

Page 149: ...1 800 AT COMPAQ privacy and legal statement...

Page 150: ...l Replacement Jumper Switch Information Specifications Hard Drive CD or DVD and CD RW Drive 3 5 Diskette Drive Mass storage devices index page REMOVAL REPLACEMENT Mass Storage Devices Removing the Har...

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Page 152: ...Information Specifications DISASSEMBLY SEQUENCE Electrostatic Discharge Service Considerations Preparation for Disassembly Serial Number Side Access Panel Memory Module Expansion Card Graphics Card R...

Page 153: ...Hard Drive Upper Front Panel CD Storage Door Lower Front Panel 3 5 Diskette Drive Optical and Mass Storage Devices Index Page Power Supply Assembly Front I O Board System Board and Components...

Page 154: ...1 800 AT COMPAQ privacy and legal statement...

Page 155: ...lustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Assembly Service...

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Page 157: ...shooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Diskette Drive CD CD RW and or DVD Drive Hard Drive Front I O Board Power Button Power Supply Assem...

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Page 159: ...ubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Hard Drive Diskette Drive CD CD RW and or DVD Drive Power Button Front I O Board Power Supply A...

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Page 161: ...leshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Ass...

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Page 163: ...Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Hard Drive Power Button Front I O Board Power Supply Assembly Serv...

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Page 165: ...g Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications CD CD RW and or DVD Drive Diskette Drive Power Supply Assembly Hard Drive Power Button Front I O Board Ser...

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Page 167: ...ent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered tradema...

Page 168: ...ords and symbols mark special messages throughout this guide WARNING GIF 918 bytes WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily...

Page 169: ...or to make modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty...

Page 170: ...oting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Index Page ILLUS...

Page 171: ...001 DVD Drive 12x Quartz 191164 001 2 Hard Drives 10 0 GB 197797 001 15 0 GB 197798 001 15 0 GB 207615 001 20 0 GB 197799 001 30 0 GB 168628 001 40 0 GB 173342 001 3 Diskette Drive 1 44 MB Diskette D...

Page 172: ...resario Internet PC Series Computers Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standar...

Page 173: ...ve Cable 198289 001 Hard Drive Cable 207630 001 Hard Drive Cable EMEA 209865 001 IDE Cable 202457 001 3 1 44 MB Diskette Drive Cable 198291 001 1 44 MB Diskette Drive Cable 207629 001 1 44 MB Diskette...

Page 174: ...Cable 18 inch 174773 001 CD Audio Cable 207627 001 Power Cord Spare Part No Power Cord 207622 001 US Latin America Asia Pacific Taiwan 142766 001 Austria 238472 005 Denmark EMEA 292657 081 AC AU 1982...

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Page 176: ...ting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard optional boards Fax modem Keyboard Miscellaneous Index Page ILLUST...

Page 177: ...366 001 Cum 750 100 203630 001 Cum 800 100 204494 001 CEI 600 128 207612 001 3 Memory Module 64 MB 100 MHz Memory Module DIMM 207618 001 64 MB 100 MHz Memory Module DIMM 179190 001 128 MB 100 MHz Memo...

Page 178: ...ing Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Keyboard Miscellaneous Index Page ILLUSTR...

Page 179: ...re Part No Adapters 1 RJ11 P55 Adapter 316920 331 2 RJ11 P55 Adapter Sweden 316904 101 3 RJ11 Adapter Finland 304398 351 4 RJ11 Adapter 304398 181 5 RJ11 Adapter 316904 081 6 RJ11 Adapter 304398 051 7...

Page 180: ...uters Product Description Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Mass storage devices Cables Standard Optional Boards Fax modem Key...

Page 181: ...097 USB Internet Keyboard Sweden 180190 107 USB Internet Keyboard Switzerland 180190 177 USB Internet Keyboard Latin America 180190 167 USB Internet Keyboard Belgium 180190 187 USB Internet Keyboard...

Page 182: ...iscellaneous Index Page ILLUSTRATED PARTS CATALOG Miscellaneous Parts Spare Part Description Spare Part Number 1 Front Bezel Assembly 199357 001 Front Bezel Assembly 207626 001 2 Chassis Assembly w si...

Page 183: ...05 001 5 25 inch Drive Rails left right side 202393 001 5 25 inch Drive Rails left right side 207625 001 Front I O USB 199351 001 Front I O USB 207624 001 Active Heatsink 207632 001 145 Watts Power Su...

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Page 185: ...nfiguration Diagnostic error codes Troubleshooting without diagnostics TROUBLESHOOTING Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer...

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Page 187: ...ests that run automatically when the system is turned on After the computer is turned on POST checks the following assemblies to ensure that the computer system is properly functioning Keyboard System...

Page 188: ...um Bad Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset nnn Fixed Disk Controller Failure Parity Check 2 System Timer Error Incorrect Drive A Type Real Time Clock Error UMB Upper L...

Page 189: ...1 Run Setup 2 Replace the diskette drive Invalid NVRAM Media Type Problem with NVRAM CMOS access Replace the system board Keyboard Controller Error Keyboard I O keyboard controller on system board or...

Page 190: ...fied incorrectly Run Setup System RAM Failed at Offset nnn System RAM failed Replace memory modules System Timer Error DMA timers etc Replace the system board UMB Upper Limit Segment Address nnn Displ...

Page 191: ...TROUBLESHOOTING Configuration This section explains how to use Setup and Compaq Utilities which should be accessed in the following instances When a system configuration error is detected during the P...

Page 192: ...you want to test it or use it to log error messages 4 Install loop back and terminating plugs for complete testing Setup The Setup utility gives a snapshot of the computer s hardware configuration aid...

Page 193: ...rive 6 Double click on the QRST5 exe icon 7 Press Enter when the QuickRestore label appears 8 After the CD has completed copying to the diskette eject the QuickRestore CD Running Compaq Utilities To r...

Page 194: ...Active printer and communications interfaces Modem 1 800 AT COMPAQ privacy and legal statement...

Page 195: ...rror codes occur if the system recognizes a problem while running the Compaq Utilities program These error codes help identify possibly defective subassemblies Tables listed on this page give possible...

Page 196: ...tion 301 xx Keyboard short test 8042 self test failed The following steps apply to error codes 301 xx through 304 xx 1 Check the keyboard connection If disconnected turn the computer off and connect t...

Page 197: ...Refer to modem documentation for correct Setup procedures 2 Check the modem line 3 Replace the modem and retest 1202 xx Modem Time Out Error 1203 xx Modem External Termination Test 1204 xx Modem Auto...

Page 198: ...klist For Solving Minor Problems If you encounter some minor problem with the computer or software application go through the following checklist for possible solutions before running any of the diagn...

Page 199: ...the drive CD has been loaded upside down Eject the CD turn it over then reload CD may be dirty or scratched Clean the CD or load another CD Cannot eject compact disc tray load only CD is not properly...

Page 200: ...the disk turn it over then reload DVD or CD disk may be dirty or scratched Load another DVD disk DVD does not work in the DOS mode Proper drivers are not loaded Restart the system and make sure the DV...

Page 201: ...ting is set for Slave Proper drivers are not loaded Restart the system and make sure the DVD drive drivers are loaded Digital Dashboard Problem Probable cause s Possible solution Digital Dashboard dis...

Page 202: ...ources The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system Refer to the User s Guide for the pa...

Page 203: ...privacy and legal statement...

Page 204: ...error occurs Hard disk has bad sectors or has failed Run Computer Setup Reformat the hard disk Drive not found Cable could be loose Check cable connections Disk transaction problem Either the director...

Page 205: ...d From the desktop click on the Start menu Choose Program arrow gif 900 bytes Accessories arrow gif 900 bytes System Tools arrow gif 900 bytes Scandisk to check for problems If problems exist run Scan...

Page 206: ...egrate the new device with the computer Power Problem Possible Solution Computer will not turn on Ensure that the computer is connected to a power source Computer does not automatically display the da...

Page 207: ...system share the same USB architecture UHCI compliant devices will only work with a UHCI compliant system and OHCI compliant devices will only work with a OHCI compliant system Diskette Drive Problem...

Page 208: ...ment Not enough space is left on the diskette Use another diskette to write the information Diskette drive cannot read a diskette Diskette is not formatted Format the diskette Using the wrong diskette...

Page 209: ...ic error codes Troubleshooting without diagnostics TROUBLESHOOTING Diagnostic Error Codes continued Video error codes Error Code Description Recommended Action 2402 xx Video memory test failed The fol...

Page 210: ...creen test failed 2416 xx Video noise pattern test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2420 xx ECG VGC attribute test failed 2421 xx ECG VGC 640 200 grap...

Page 211: ...Run Setup 2 Replace the system board and retest 2477 xx Advanced VGA datapath test 2478 xx Advanced VGA BitBLT test 2480 xx Advanced VGA Linedraw test Processor error codes Error code Description Reco...

Page 212: ...r test failed The following step applies to error codes 110 xx through 113 xx Replace the system board and retest 111 xx Refresh detect test failed 112 xx Speed test failed 113 01 Protected mode test...

Page 213: ...e 9 14 character cell test failed 506 xx Video 80 25 mode 9 14 character cell test failed 507 xx Video 40 25 mode test failed 508 xx Video 320 200 mode color set 0 test failed 509 xx Video 320 200 mod...

Page 214: ...ecifications Fan with heatsink Memory module Processor RTC battery System board components System board components index page REMOVAL REPLACEMENT System Board Components System Board Removal 7 Remove...

Page 215: ...oard spare part kit does not include the processor cache DIMM or video expansion module The components must be transferred from the old system board to the new system board 1 800 AT COMPAQ privacy and...

Page 216: ...gnostic Error Codes continued Hard drive error codes Error Code Description Recommended Action 1700 xx Hard drive ID types test failed The following steps apply to error codes 1700 xx through 1799 xx...

Page 217: ...d drive head select test failed 1716 xx Hard drive conditional format test failed 1717 xx Hard drive ECC test failed 1719 xx Hard drive power mode test failed 1719 x Hard drive power mode test failed...

Page 218: ...re 1799 xx Invalid hard drive type failed Error Correction Code Pointing device interface error codes Error Code Description Recommended Action 8601 xx Pointing Device Interface test failed 1 Replace...

Page 219: ...ve error codes Error Code Description Recommended Action 3301 xx 3305 xx 66XX xx CD or DVD drive read test failed The following steps apply to error codes 3301 xx through 3305 xx and 66XX xx 1 Replace...

Page 220: ...Boot to DOS Command Prompt only or Windows Not Safe Mode Press the CD or DVD drive eject button located on the front bezel to eject the CD or DVD and retest 1 800 AT COMPAQ privacy and legal statement...

Page 221: ...ation Diagnostic error codes Troubleshooting without diagnostics TROUBLESHOOTING Diagnostic Error Codes continued Memory error codes Error Code Description Recommended Action 200 xx Invalid memory con...

Page 222: ...es Error Code Description Recommended Action 600 xx Diskette ID drive types test failed The following steps apply to error codes 600 xx through 698 xx 1 Replace the diskette and retest 2 Check and or...

Page 223: ...te change line test failed 694 xx Pin 34 is not cut on 360KB diskette drive 697 xx Diskette type error 698 xx Diskette drive speed not within limits 699 xx Diskette drive media ID error 1 Replace medi...

Page 224: ...Drive Memory 5BW100 Celeron 533 10 0 GB 40x 64PC 5BW110 Celeron 566 10 0 GB 40x 64PC 5BW110 Celeron 566 10 0 GB 40x 64PC 5BW120 Celeron 600 15 0 GB 40x 64PC 5BW120 Celeron 600 15 0 GB 40x 64PC 5BW120...

Page 225: ...Compaq Home Search Products Service Worldwide Compaq com Comments Legal Notices and Privacy Statement Revised 30 October 1998...

Page 226: ...to the Internet with your DSL modem this guide can help you Whatever text typically introduces a customer diagnostic tool Is this a first time connectivity problem Yes No Be thinking about things tha...

Page 227: ...s and Lights Side Access Panel Internet Keyboard Controls Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION CPU Controls and Lights 1 CD ROM CD RW or DVD tray DVD drive available on...

Page 228: ...1 800 AT COMPAQ privacy and legal statement...

Page 229: ...scription Troubleshooting Illustrated Parts Catalog Home Removal Replacement Jumper Switch Information Specifications Models and Features CPU Controls and Lights Side Access Panel Internet Keyboard Co...

Page 230: ...privacy and legal statement...

Page 231: ...rols Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION Compaq Internet Keyboard CD DVD Control Button Suite Internet Zone Buttons CD DVD Control Button Suite 1 CD DVD Play Pause Butt...

Page 232: ...9 Quick Launch My Program Button 1 800 AT COMPAQ privacy and legal statement...

Page 233: ...Panel Internet Keyboard Controls Rear CPU Connectors Power Cord Set Requirements PRODUCT DESCRIPTION Rear CPU Connectors 1 AC Power Connector 2 Voltage Select Switch 3 USB Port for Connecting a Keybo...

Page 234: ...15 Phone Connection IMPORTANT Connectors may vary depending on the model selected 1 800 AT COMPAQ privacy and legal statement...

Page 235: ...s must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your Compaq authorized dealer reseller or service provider General Re...

Page 236: ...d States UL US Canada UL and CSA The flexible cord must be Type SJT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 2...

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