Compaq BL20p - ProLiant - G2 Setup And Installation Manual Download

Page: 76 / 108

Troubleshooting

D-4

Compaq ProLiant BL20p Server Blade Setup and Installation Guide

COMPAQ CONFIDENTIAL

Writer: Christine Portillo File Name: h-appd Troubleshooting.doc

Codename: AvX Part Number: 307131-001 Last Saved On: 11/1/02 1:05 PM

Table D-1: Diagnostic Steps

Question Action

Question 1: Is the server blade system power
LED illuminated?

If yes, continue to question 2.

If no, refer to Table D-2.

Question 2: Is the server blade system power
LED green?

If yes, continue to question 3.

If no, refer to Table D-3.

Question 3: Is the server blade internal health
LED solid green?

If yes, continue to question 4.

If no, refer to Table D-4.

Question 4: Is the iLO remote console capable
of displaying error information?

If yes, use the POST messages for further
diagnosis. Refer to Table D-5 for details.

If no, refer to Table D-5.

Summary of Contents for BL20p - ProLiant - G2

Page 1: ...Liant BL20p Server Blade Setup and Installation Guide Part Number 307131 001 September 2002 First Edition Use this document to understand the Compaq ProLiant BL20p server blade capabilities to identify system components and their functionality to install and configure standard and optional hardware and to troubleshoot the initial installation ...

Page 2: ... and Pentium are trademarks of Intel Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties fo...

Page 3: ...in Text ix Text Conventions ix Related Documents x Getting Help x Compaq Technical Support xi Compaq Website xi Compaq Authorized Reseller xi Reader s Comments xi Chapter 1 Server Blade Features Integrated Lights Out Management 1 1 Smart Array 5i Controller Module 1 2 Compaq NC3163 NIC Module 1 2 LEDs 1 2 Pre Failure Warranty 1 3 Security Features 1 3 Chapter 2 Installing the Server Blade and Opti...

Page 4: ... Blade 2 20 Using the Diagnostic Cable 2 21 Identifying Diagnostic Cable Connectors 2 21 Connecting the Diagnostic Cable 2 22 Chapter 3 Configuring and Deploying Server Blades Configuration and Deployment Overview 3 1 Supported Operating Systems 3 2 Deployment Methods and Infrastructure 3 2 ProLiant Essentials Rapid Deployment Pack 3 2 Diskette or Diskette Image Deployment 3 3 Configuration Hardwa...

Page 5: ...ations Commission Notice A 1 Class A Equipment A 2 Modifications A 2 Cables A 2 Canadian Notice Avis Canadien A 2 European Union Notice A 3 Japanese Notice A 3 Taiwanese Notice A 3 Battery Replacement Notice A 4 Appendix B Electrostatic Discharge Preventing Electrostatic Damage B 1 Grounding Methods B 2 Appendix C Server Error Messages Appendix D Troubleshooting When the Server Blade Does Not Star...

Page 6: ...OMPAQ CONFIDENTIAL Writer Christine Portillo File Name a frnt doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 33 PM System Switches E 7 Appendix F Specifications ProLiant BL20p Server Blade F 1 Appendix G System Battery System Board Battery Replacement G 1 Index ...

Page 7: ...nstall configure and troubleshoot system hardware and software Of all the documents that ship with the system this document provides the most comprehensive system information and hardware procedures Important Safety Information Before installing this product read the Important Safety Information document provided The installation and maintenance of this equipment may involve access to high power c...

Page 8: ...efer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the ri...

Page 9: ...this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentar...

Page 10: ... Compaq website or Documentation CD Compaq ProLiant BL p Class System Setup and Installation Guide Compaq ProLiant BL p Class System Maintenance and Service Guide Compaq ProLiant BL p Class System Hardware Installation and Configuration Poster Compaq Servers Troubleshooting Guide Compaq Integrated Lights Out User Guide Compaq ROM Based Setup Utility User Guide White paper Compaq ProLiant BL p Clas...

Page 11: ...ers for worldwide Technical Support Centers are listed on www compaq com Before calling refer to the Compaq Servers Troubleshooting Guide on the Documentation CD for a list of information to have available Compaq Website The Compaq website has information on this product as well as the latest drivers and flash ROM images You can access the Compaq website at www compaq com Compaq Authorized Reselle...

Page 12: ...ver blade ships with advanced Compaq Integrated Lights Out iLO technology Features include Server health monitoring Remote server manageability Remotely access the console of the host server including all text mode and graphics mode screens regardless of the state of the host operating system or host server Remotely power up power down or reboot the host server Remotely boot a host server from a v...

Page 13: ... use Array Configuration Utility ACU Option ROM Configuration for Arrays ORCA Performance monitoring Pre Failure Notification and Pre Failure Warranty through the Compaq Insight Manager 7 application Compaq NC3163 NIC Module Standard NIC support includes Three Compaq NC3163 Fast Ethernet NICs Embedded 10 100 WOL Auto sensing LAN capable at either 10 or 100 Mb s Full duplex Ethernet for two way tra...

Page 14: ...holds within the product warranty period When Compaq Insight Manager 7 alerts you that a component may be eligible for Pre Failure Warranty replacement follow the on screen instructions or contact a Compaq authorized service provider in your area A yellow status indicator on the Compaq Insight Manager 7 control panel signals that a component is in a degraded condition and prompts you to replace th...

Page 15: ...Labels attached to the server blade access panel Documentation that ships with each option kit To streamline the installation process read the installation instructions for all the hardware options before installing the hardware If you encounter any problems during installation contact a Compaq authorized reseller WARNING To reduce the risk of personal injury or damage to equipment heed all warnin...

Page 16: ...Remove the access panel Identify the system board components Install server blade options Reinstall the access panel Accessing Internal Server Blade Components To access internal server blade components you must remove the access panel Observe the following warnings and cautions WARNING To reduce the risk of electric shock do not operate the server blade without the access panel WARNING To reduce ...

Page 17: ...ntify the proper server blade in the server blade enclosure 2 Remove power from the server blade in one of the following ways Use the virtual power button feature in the iLO remote console to power down the server blade from a remote location Be sure that the server blade is in standby mode by observing that the power LED is amber For iLO information and procedures refer to the Compaq Integrated L...

Page 18: ... After you press the release button the server blade is unlocked from the enclosure Use both hands to support the server blade when you remove it from the rack 3 Remove the server blade from the server blade enclosure a Press the release button 1 b Open the release lever 2 c Grasp the lever and slide the server blade from the enclosure 3 Place a hand under the server blade to support it as you rem...

Page 19: ...ing the Server Blade and Options doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 02 PM 4 Place the server blade on a flat level surface 5 Remove the access panel a Loosen the thumbscrew on the rear of the server blade 1 b Slide the access panel about 1 cm 3 8 inch toward the rear of the unit and lift the panel to remove it 2 Figure 2 3 Removing the access panel ...

Page 20: ...IAL Writer Christine Portillo File Name c ch2 Installing the Server Blade and Options doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 02 PM Identifying System Board Components Use Figure 2 4 and Table 2 1 to identify the system board components and connectors Figure 2 4 System board components and connectors ...

Page 21: ...oc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 02 PM Table 2 1 System Board Components and Connectors Item Description 1 NIC module 2 NIC module connectors 3 Smart Array 5i Controller module 4 Smart Array 5i connectors 5 Blower assembly connectors 6 Battery 7 Processor power module PPM slot 2 8 Processor socket 2 9 Processor socket 1 populated 10 PPM slot 1 populated 11 DIMM slots ...

Page 22: ...ade Allow the panel to extend past the rear of the server blade approximately 1 cm 3 8 inch 2 Slide the access panel forward until it fits into place 1 3 Tighten the thumbscrew on the rear of the server blade 2 Figure 2 5 Installing the access panel Memory You can expand system memory by installing Compaq synchronous DRAM SDRAM DIMMs A ProLiant BL20p server blade supports up to four 1 GB 133 MHz E...

Page 23: ... 2 2 DIMM Slots Item Description 1 DIMM slot 1A populated 2 DIMM slot 2A populated 3 DIMM slot 3B 4 DIMM slot 4B DIMM Installation Guidelines You must observe the following guidelines when installing additional memory Install only 133 MHz registered SDRAM 3 3 V 72 bit wide ECC DIMMs in the server blade Install identical DIMMs as pairs only IMPORTANT Install identical DIMMs in slots 1A and 2A You c...

Page 24: ... DIMMs in the paired banks in sequential order CAUTION Use only Compaq DIMMs DIMMs from other sources are known to adversely affect data integrity Installing DIMMs Before installing DIMMs review the DIMM Installation Guidelines section in this chapter WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them CAUTION Electrosta...

Page 25: ...cess the internal server blade components Refer to the Preparation Procedures section in this chapter 2 Open the DIMM slot latches 3 Align the key slot in the bottom edge of the DIMM with the tab in the DIMM slot IMPORTANT DIMMs do not seat if turned the wrong way 4 Insert the DIMM into the DIMM slot 1 5 Press down firmly When the DIMM seats fully in the slot the latches close 2 Figure 2 7 Install...

Page 26: ...e Cache Enabler The Battery Backed Write Cache Enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown To install the Battery Backed Write Cache Enabler 1 Access the internal server blade components Refer to the Preparation Procedures section in this chapter 2 Install the Battery Backed Write Cache Enabler on the brass standoffs on the NIC...

Page 27: ... Array 5i Controller module 2 Figure 2 9 Cabling the Battery Backed Write Cache Enabler 5 Reinstall the access panel Refer to the Installing the Access Panel section in this chapter Hot Plug SCSI Hard Drives and Blanks Removing Hard Drive Blanks The server blade ships standard with two hard drive blanks Before installing a hot plug SCSI hard drive you must remove a blank CAUTION Always populate dr...

Page 28: ...icate hot plug components 2 Pull the blank out of the drive bay 2 Figure 2 10 Removing a hard drive blank NOTE Store the hard drive blank for future use To install a hard drive blank simply align the blank with the empty bay and slide the blank into the bay until the locking button engages SCSI ID Numbers The server blade hot plug SCSI hard drives have unique SCSI IDs that the system automatically...

Page 29: ...0p Server Blade SCSI Ids Item Description 1 SCSI ID 0 2 SCSI ID 1 Removing Hot Plug SCSI Hard Drives To remove hot plug SCSI hard drives 1 Back up all server blade data on the hard drive CAUTION Before removing a hot plug SCSI hard drive use the LEDs to determine the status of the drive Refer to the Hot Plug SCSI Hard Drive section in Appendix E LEDs and Switches CAUTION If you are replacing a dri...

Page 30: ...er release button 1 3 Pull the ejector lever open 2 4 Remove the hard drive 3 Figure 2 12 Removing a hot plug SCSI hard drive Installing Hot Plug SCSI Hard Drives To install hot plug SCSI hard drives 1 Remove the existing hard drive blank or SCSI hard drive from the bay If a hard drive blank is installed in the bay refer to the Removing Hard Drive Blanks section in this chapter If a SCSI hard driv...

Page 31: ...e 3 Close the ejector lever 2 Figure 2 13 Installing a hot plug SCSI hard drive 4 If you replaced a hard drive restore the server blade data from the backup 5 Use the hot plug SCSI hard drive LEDs to identify the status of the installed drive For more information about these LEDs refer to the Hot Plug SCSI Hard Drive section in Appendix E LEDs and Switches 6 Resume normal server blade operations S...

Page 32: ...or server blade blank Proper airflow can only be maintained when the bays are populated Unpopulated bays can lead to improper cooling and thermal damage To install a server blade 1 Remove the server blade blank a Press the release buttons 1 b Slide the server blade blank out of the bay 2 Figure 2 14 Removing a server blade blank NOTE Store the server blade blank for future use 2 Align the keyed en...

Page 33: ... CONFIDENTIAL Writer Christine Portillo File Name c ch2 Installing the Server Blade and Options doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 02 PM 3 Install the server blade into the bay 1 Slide the server blade fully into the bay 4 Close the ejecting lever 2 Figure 2 15 Installing a server blade ...

Page 34: ...s 5 or more seconds initiates a power up override The system is forced to power up the server blade without detecting available power CAUTION Always observe iLO alerts before initiating a power up override to prevent a hot plug power supply fault and possible loss of system power NOTE You may choose to perform a power up override to power up a server blade and to override the power up request func...

Page 35: ...ips with the system The cable provides a 10 100 Ethernet RJ 45 connector through which you can access the server blade with the iLO Remote Console and a client PC The cable also has a kernel debug connector that requires a null modem serial cable and enables trained personnel to perform advanced diagnostic procedures Identifying Diagnostic Cable Connectors Use Figure 2 16 and Table 2 4 to identify...

Page 36: ...T Do not connect the diagnostic cable to a hub All server blades have the same IP address through the diagnostic port Multiples on a hub make the server blades indistinguishable on the network Refer to iLO Guidelines for Accessing the Server Blade in Chapter 3 Configuring and Deploying Server Blades for the default server blade IP address NOTE Connecting to the diagnostic port with the diagnostic ...

Page 37: ...X Part Number 307131 001 Last Saved On 11 1 02 1 02 PM 3 Connect the server blade connector on the diagnostic cable to the diagnostic port on the server blade Figure 2 18 Connecting the diagnostic cable to the server blade CAUTION Always be sure to squeeze the locking button on the server blade connector before disconnecting the diagnostic cable from the diagnostic port Failure to do so can result...

Page 38: ...ods and Infrastructure section in this chapter 3 Install all system hardware Refer to Chapters 1 and 2 of this guide and to the Compaq ProLiant BL p Class System Setup and Installation Guide 4 Connect to the server blade using one of the following methods Through the existing network in the rack Through the server blade diagnostic port in the rack Through the server blade diagnostic port out of th...

Page 39: ...tegrated Lights Out User Guide that ships with the system Deployment Methods and Infrastructure To deploy the server blades you must choose a configuration method and establish the appropriate deployment infrastructure The Compaq ProLiant BL p Class system supports the following deployment methods ProLiant Essentials Rapid Deployment Pack recommended Diskette or diskette image deployment Network b...

Page 40: ...For example if you assign a certain enclosure bay to support a Web server blade the console automatically detects an inserted server blade and begins loading the appropriate pre defined configuration image of drivers utilities and software In this way the configuration is managed and consistent with other blades supporting the same function For more information about the ProLiant Essentials Rapid ...

Page 41: ...lity This utility is part of the Compaq SmartStart Scripting Toolkit available from www compaq com manage toolkit html NOTE You can also download the SmartStart Scripting toolkit as part of the latest Microsoft Windows Support Paq Refer to the Compaq ProLiant BL p Class system product page on the Compaq website To create the image with the CPQIMAGE Utility 1 Locate the CPQIMAGE Utility on www comp...

Page 42: ... deployment Download the SmartStart Scripting Toolkit from www compaq com manage toolkit html Network Based PXE Deployment To deploy an operating system to multiple server blades you can install a PXE deployment server on the network PXE is a component of the Intel Wired for Management WfM specification The PXE model enables server blades to load and execute a network bootstrap program NBP from a ...

Page 43: ...based PXE deployment infrastructure you must provide the following software and minimum hardware Client PC administrative workstation Intel Pentium III or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows 2000 Professional or Microsoft Windows XP operating system Microsoft Internet Explorer 5 5 or above with 128 bit encryption Ethernet NIC with 10 100 RJ 45 connector ...

Page 44: ...ry Windows repository server only required for Microsoft Windows deployment Microsoft Windows 2000 operating system installed Network connection CD ROM drive 1 5 GB of available disk space on usr Deployment Guidelines To install Windows 2000 Server using PXE Compaq recommends using the ProLiant Essentials Rapid Deployment Pack software which includes pre written scripts to install Windows 2000 Ser...

Page 45: ...ent Infrastructure To establish the diskette or diskette image deployment infrastructure you must provide the following software and minimum hardware Client PC administrative workstation Intel Pentium III or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows 2000 Professional or Microsoft Windows XP operating system Microsoft Internet Explorer 5 5 or above with 128 bit...

Page 46: ...emote Console Use iLO to create an image file of the boot diskette Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Access the server blade through the iLO Remote Console Refer to the Accessing the Server Blade with iLO Remote Console section in this chapter 3 Select the Virtual Devices tab 4 Select Virtual Media 5 Use the Virtual Media applet to selec...

Page 47: ...with the iLO Remote Console For diagnostic cabling instructions refer to the ProLiant BL p Class System Diagnostic Station Installation Guide that shipped with the diagnostic station Through the server blade diagnostic port with the diagnostic station This method requires you to power the server blade with the optional diagnostic station and connect to an external computer using the static IP addr...

Page 48: ...ess of the state of the host operating system or host server blade The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO independent of the host server blade and its operating system Integrated Lights Out provides remote access to any authorized network client sends alerts and provides other server blade management functions ...

Page 49: ...net NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following The iLO Diagnostic Port IP address An assigned DHCP or static IP address CD ROM drive and or diskette drive Java Runtime Environment version 1 3 1 available at www compaq com manage jvm html iLO Guidelines for Accessing the Server Blade Use the following guidelines when you prepare to acces...

Page 50: ...the server blade to the diagnostic station and network refer to the documentation that ships with the diagnostic station Browser Capability Be sure that the IP address and subnet mask of the client PC are compatible with the IP address and subnet mask of the iLO diagnostic port In addition be sure that the browser does not use a proxy server with the same IP address and subnet mask as the iLO diag...

Page 51: ...ovided on the iLO Default Network Settings tag The IP address previously configured if you are not using DHCP The IP address assigned by the DHCP server The IP address from the iLO Diagnostic Cable if you are using the Diagnostic Port 4 When the certificate screen appears accept the certificate 5 At the login screen enter the default user ID and default password provided on the iLO Default Network...

Page 52: ... Driver and IML Viewer Compaq iLO Management Interface Driver Compaq Rack Infrastructure Interface Service Compaq Management Agents For Microsoft Windows operating system users these items are included in the Microsoft Windows Customer Support Paq available from the Compaq ProLiant BL p Class system product page on the Compaq website Linux operating system users must install these items manually F...

Page 53: ...tivities and enables you to view server blade configuration information The server blade ships pre configured and changes are not required unless you want to change the default settings To navigate RBSU use the following keys To access RBSU use the iLO Remote Console and press the F9 key when prompted during power up To navigate the menu system use the arrow keys To make selections press the Enter...

Page 54: ...0 Serial Number Embedded NIC Port 1 PXE Support Enabled Standard Boot Order IPL Automatic Server Recovery ASR Status Enabled ASR Timeout 10 minutes Thermal Shutdown Enabled Server Passwords Set Power On Password Disabled Set Admin Password Disabled Advanced Options MPS Table Mode AutoSet Table POST Speed Up Enabled POST F1 Prompt Enabled ROM Selection Use Current ROM Wake on LAN Enabled NMI Debug ...

Page 55: ...tings 4 Make and save any necessary changes to the iLO configuration 5 Exit iLO RBSU when finished Compaq recommends using DNS DHCP with iLO to simplify installation If DNS DHCP cannot be used use the following procedure to disable DNS DHCP and to configure the IP address and the subnet mask 1 Restart or power up the server blade 2 Press the F8 key when prompted during the POST The iLO RBSU runs 3...

Page 56: ...emote Console when the server blade is booting Redundant ROM Support Server blades enable you to upgrade or configure the ROM safely with redundant ROM support The server blade has a 2 MB ROM that acts as two separate 1 MB ROMs In the standard implementation one ROM contains the current ROM program version while the other ROM contains a backup version Safety and Security Benefits When you flash th...

Page 57: ...ROM bank is corrupt If both the current and backup versions of the ROM are corrupt you must return the system board for a service replacement Refer to the Compaq ProLiant BL p Class System Maintenance and Service Guide and contact a Compaq authorized reseller Remote ROM Flash The system contains individual firmware for various components The ProLiant BL20p server blade contains Server blade system...

Page 58: ...egrated Lights Out User Guide on the Documentation CD If you use this method omit step 3 3 Create a diskette image from the bootable diskette a Locate the CPQIMAGE Utility on www compaq com b Follow the instructions in the utility to create a diskette image on the hard drive from the bootable diskette 4 Access the server blade through the iLO Remote Console Refer to the Compaq ProLiant BL p Class ...

Page 59: ...th comprehensive fault management for all major subsystems including pre failure alerting for disks memory and processors Integration Management enables you to effectively deploy and manage configurations throughout the enterprise using Integration Server and Insight Version Control Performance Management allows you to set performance and capacity thresholds for management variables related to CPU...

Page 60: ...lade The server blade boots from the image and runs the Diagnostics Utility Automatic Server Recovery 2 ASR 2 is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen or kernel panic A system fail safe timer the ASR 2 timer starts when the Compaq System Management driver also known as the Health driver is loaded When the operating syste...

Page 61: ...ithin operating system specific IML viewers For Windows 2000 Event Viewer or Compaq IML Viewer For Linux operating systems Compaq IML Viewer Application Compaq Insight Manager 7 Compaq Insight Manager 7 is a server blade management tool that provides in depth fault configuration and performance monitoring of hundreds of Compaq server blades from a single management console The system parameters th...

Page 62: ... event list 1 From the Compaq Insight Manager 7 select the appropriate server blade The selected server blade appears with buttons around its perimeter 2 Click Configuration 3 Click Recovery 4 Click Print Compaq Survey Utility The Compaq Survey Utility is a serviceability tool that delivers online configuration capture and comparison to maximize server blade availability It is available on the Rap...

Page 63: ...ent messages for server blades Table 3 2 Server Blade Event Messages Event Type Event Message Machine Environment Fan failure System Fan Failure Fan X Location Overheat condition System Overheating Zone X Location Main Memory Correctable error threshold exceeded Corrected Memory Error threshold passed Slot X Memory Module X Corrected Memory Error threshold passed System Memory Corrected Memory Err...

Page 64: ...ename AvX Part Number 307131 001 Last Saved On 11 1 02 1 03 PM Table 3 2 Server Blade Event Messages continued Event Type Event Message Operating System System crash Blue Screen Trap Cause NT Kernel Panic Cause Linux Automatic operating system shutdown Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exce...

Page 65: ... number of the product Federal Communications Commission Notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules...

Page 66: ... environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Modifications The F...

Page 67: ...EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic Interf...

Page 68: ...ore information about battery replacement or proper disposal contact a Compaq authorized reseller or authorized service provider WARNING Your computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery ...

Page 69: ... or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device Preventing Electrostatic Damage To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at ...

Page 70: ...ter chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit ...

Page 71: ...Messages Use POST error messages to assist in troubleshooting and performing basic diagnostic functions in the server blade POST error messages are displayed in the following locations IML iLO POST log iLO Remote Console For a complete listing of error messages and other troubleshooting information refer to the Compaq Servers Troubleshooting Guide provided on the Documentation CD or online at www ...

Page 72: ... assembly has failed Replace blower assembly Processor in incorrect socket System Halted None Processor is installed in socket 2 only Install processor in socket 1 REDUNDANT ROM ERROR Backup ROM invalid Run ROMPAQ to correct error condition None System ROM and redundant ROM are both corrupt Run ROMPaq Utility REDUNDANT ROM ERROR Bootblock invalid Contact COMPAQ Representative None ROM bootblock is...

Page 73: ... Servers Troubleshooting Guide on the Documentation CD When the Server Blade Does Not Start This section provides systematic instructions on what to try and where to go for help for the most common problems encountered during initial POST The server blade must first complete this test each time you power up before it can load the operating system and start running software applications IMPORTANT A...

Page 74: ...ed that setting be sure that the Power On Standby button was pressed firmly 3 If the system does not complete POST or start loading an operating system a Use the iLO remote console or the iLO system status page to identify POST messages Refer to the Compaq Integrated Lights Out User Guide b Refer to the section on loose connections in the Compaq Servers Troubleshooting Guide 4 Ensure the server bl...

Page 75: ...O remote console for the following boot messages to be sure the system meets the minimal hardware requirements and is powered up during normal operations a Compaq ProLiant logo b Memory test c ROM information d Copyright information e Processor initialization f Integrated Lights Out initialization g Array controller initialization h PXE initialization 8 The operating system loads to complete the b...

Page 76: ... blade system power LED illuminated If yes continue to question 2 If no refer to Table D 2 Question 2 Is the server blade system power LED green If yes continue to question 3 If no refer to Table D 3 Question 3 Is the server blade internal health LED solid green If yes continue to question 4 If no refer to Table D 4 Question 4 Is the iLO remote console capable of displaying error information If ye...

Page 77: ...of the blade and on the interior of the enclosure for damage 3 With the system powered down remove the access panel 4 Be sure that the proper connections exist among the power converter module system board SCSI backplane and power button LED board 5 Reinstall the access panel 6 Reinstall the server blade If the system power LED is still not illuminated do one of the following Use the optional diag...

Page 78: ... or Smart Array 5i Controller is unseated The system may have experienced a short The power converter module system board SCSI backplane and or power button LED board may need to be replaced Firmly press the Power On Standby button Restart the server blade through the iLO Virtual Power button feature Reseat the NIC module or Smart Array 5i Controller module If the system power LED is still not gre...

Page 79: ... One memory bank is valid but another bank has an unsupported DIMM type installed Do the following 1 Remove the server blade from the enclosure 2 With the system powered down remove the access panel 3 Visually inspect the system for damage 4 Reseat or replace processors and or DIMMs 5 Be sure that the proper connections exist among the power converter module system board SCSI backplane and power b...

Page 80: ...le RAM NVRAM may be corrupted The system ROM may be corrupted Both the system ROM and redundant ROM may be corrupted Wait for the server blade to complete POST Clear the system configuration Refer to the Clearing the System Configuration section in this appendix Switch to the redundant ROM Refer to the Accessing the Redundant ROM section in this appendix If the health LED is still not solid green ...

Page 81: ... failed An overtemperature condition has occurred Do the following 1 Remove the server blade from the enclosure 2 With the system powered down remove the access panel 3 Visually inspect the system for damage 4 Add or replace processors PPMs DIMMs and or the blowers 5 Verify the proper connections among the power converter module system board SCSI backplane and power button LED board 6 Reinstall an...

Page 82: ...erving POST progress and error messages Use the iLO system status page to help determine the problem Refer to Appendix C Server Error Messages and the Compaq Servers Troubleshooting Guide for a complete description of POST error messages System Configuration Switch Procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures Clear the system con...

Page 83: ... the diagnostic station 3 Remove the access panel Refer to the Accessing Internal Server Blade Components section in Chapter 2 Installing the Server Blade and Options 4 Change position 4 of SW1 to on 5 Install the access panel Refer to the Installing the Access Panel section in Chapter 2 Installing the Server Blade and Options 6 Connect the server blade to system power a Install the server blade i...

Page 84: ...tton on the front of the server blade b Use the virtual power button feature in the iLO remote console 2 Disconnect the server blade from all power sources a Remove the server blade from the enclosure and set it on a flat level surface b Disconnect the server blade from the diagnostic station 3 Remove the access panel Refer to the Accessing Internal Server Blade Components section in Chapter 2 Ins...

Page 85: ... ProLiant BL p Class System Maintenance and Service Guide and contact a Compaq authorized reseller Problems After Initial Boot Once the server blade has passed POST you may still encounter errors such as an inability to load the operating system Reinstall the operating system and use the documentation that ships on the Compaq Rapid Deployment Pack CD or refer to the Compaq Servers Troubleshooting ...

Page 86: ...witches LEDs The system contains several sets of LEDs that indicate the status and settings of hardware components Use the following sections to determine the location and functions of LEDs on these components ProLiant BL20p server blade front panel Hot plug SCSI hard drive Server Blade Front Panel Six LEDs on the front of the server blade indicate server status Use Figure E 1 and Table E 1 to ide...

Page 87: ...2 1 06 PM Figure E 1 ProLiant BL20p server blade front panel LEDs Table E 1 ProLiant BL20p Server Blade Front Panel LEDs Item LED Description Status 1 Unit identification UID Blue Flagged Blue flashing Engaged in management function Off Not engaged in management function 2 Health Green Normal status Flashing Booting Amber Degraded status Red Critical status Server blade is engaged in a non interru...

Page 88: ...en Linked to network Green flashing Network activity Off No activity 6 Power On Standby Green On Amber Standby power available Off Unit off Hot Plug SCSI Hard Drive Each hot plug SCSI hard drive has three LEDs located on the front of the drive The LEDs provide activity online and fault status for each corresponding drive when configured as a part of an array and attached to a powered on Smart Arra...

Page 89: ...lug hard drive replacement in the Compaq Servers Troubleshooting Guide The first LED indicates drive activity status 1 where on indicates activity and off indicates no activity by the drive The second LED indicates online status 2 where flashing indicates an active online condition and off indicates an inactive online condition The third LED indicates fault status 3 where flashing indicates fault ...

Page 90: ...ive during this process causes data loss The drive is rebuilding or undergoing capacity expansion Flashing Flashing Flashing Do not remove the drive Removing a drive during this process causes data loss The drive is part of an array being selected by the Array Configuration Utility Or The Options ROMPaq is upgrading the drive Off Off Off OK to replace the drive online if a predictive failure alert...

Page 91: ...Activity 2 Online 3 Fault Means Off On Off OK to replace the drive online if a predictive failure alert is received provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and configured as part of an array On or flashing On Off OK to replace the drive online if a predictive failure alert is received provided that the array is conf...

Page 92: ...standby position removes power from most areas of the server blade This process may take 30 seconds during which time some internal circuitry remains active IMPORTANT To remove power completely remove the server blade from the server blade enclosure Use Figure E 3 to identify the button location Figure E 3 Power On Standby button System Switches System switches enable you to change certain setting...

Page 93: ...ine Portillo File Name i appe LEDs and Switches doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 06 PM Figure E 4 Server blade system switches Table E 3 Server Blade System Switches Item Description 1 iLO switch SW2 2 System switch SW3 3 System configuration switch SW1 4 Non maskable interrupt NMI switch ...

Page 94: ...e Off iLO security is enabled iLO access requires a valid user ID and password Also the iLO boot block access is disabled and the iLO boot block cannot be flashed On iLO security is disabled iLO access is possible without a valid user ID or password Also the iLO boot block access is enabled and the iLO boot block can be flashed 3 Reserved 4 Reserved System Switch SW3 The function for this switch i...

Page 95: ...scription On Off Function 1 Reserved 2 Configuration lock Off System configuration can be modified On System configuration is locked and cannot be modified 3 Password clear Off Power on password is enabled On Power on password is disabled 4 Invalidate configuration Off No function On ROM treats the system configuration as invalid NMI Switch The non maskable interrupt NMI switch is for use by train...

Page 96: ...s for ProLiant BL20p Server Blade Dimensions Width 26 14 cm 10 29 in Depth 71 12 cm 28 00 in Height 4 29 cm 1 69 in Weight maximum 8 17 kg 18 0 lb Temperature range 1 Operating 10 to 35 C 50 to 95 F Non operating Shipping Storage 40 to 60 C 20 to 60 C 40 to 140 F 4 to 140 F 1 Operating temperature has an altitude derating of 1 C per 304 8 m 1 000 ft No direct sunlight Upper operating limit is 3 04...

Page 97: ...r 307131 001 Last Saved On 11 1 02 1 06 PM Table F 1 Operating and Performance Specifications for ProLiant BL20p Server Blade continued Relative humidity noncondensing 2 Operating 10 to 90 Non operating Shipping Storage 10 to 90 10 to 95 Maximum wet bulb temperature 28 C 82 F 2 Storage maximum humidity of 95 is based on a maximum temperature of 45 C Altitude maximum for storage is 70 KPa ...

Page 98: ...nt When the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is usually about 5 to 10 years Use a Compaq 540 mAh lithium 3 V replacement battery spare P N 234556 001 To install a new battery 1 Access the internal server blade components Refer to the Preparation Proced...

Page 99: ...tine Portillo File Name k appg System Battery doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 06 PM 2 Locate the battery holder on the system board Figure G 1 Battery holder WARNING For proper battery disposal refer to the Battery Replacement Notice section in Appendix A Regulatory Compliance Notices ...

Page 100: ...Portillo File Name k appg System Battery doc Codename AvX Part Number 307131 001 Last Saved On 11 1 02 1 06 PM 3 Remove the existing battery a Press the locking tab 1 b Lift the battery away from the battery holder 2 Figure G 2 Removing the existing battery 4 Install the new battery Figure G 3 Installing the new battery ...

Page 101: ...ction in Chapter 2 Installing the Server Blade and Options 6 Install the server blade in the server blade enclosure Refer to the Installing a Server Blade section in Chapter 2 Installing the Server Blade and Options 7 Power up the server blade Refer to the Powering Up the Server Blade section in Chapter 2 Installing the Server Blade and Options 8 Run RBSU to reconfigure the system with the new bat...

Page 102: ...module Automatic Server Recovery 2 ASR 2 3 23 B backplanes SCSI D 5 batteries disposal A 4 installing G 3 life G 1 location 2 7 part number G 1 recycling or disposal A 4 removing G 3 replacement A 4 Battery Backed Write Cache Enabler installing 2 12 bays hard drive 2 14 BIOS upgrading 3 21 blanks hard drive 2 13 server blade 2 18 blower assembly connectors 2 7 boot diskette Linux 3 3 Windows 3 3 b...

Page 103: ... 22 connectors 2 21 definition 2 21 IP address 2 22 requirements 2 22 diagnostic steps server blades D 3 DIMMs See also memory banks 2 8 caution integrity 2 10 data integrity 2 10 installation guidelines 2 9 installing 2 10 key slots 2 11 slot locations 2 7 2 8 troubleshooting D 7 disk controller See Smart Array 5i Controller module diskette image Linux 3 5 Windows 3 4 disposal battery A 4 dissipa...

Page 104: ... telephone numbers xi Compaq website xi technical support telephone numbers x hot surface symbol viii warning viii hot plug SCSI hard drives blanks See hard drive blanks installing 2 16 LEDs E 3 removing 2 15 SCSI ID numbers 2 14 I identifying system board components 2 6 system board connectors 2 6 iLO See Integrated Lights Out iLO Important Safety Information document vii installation poster 2 1 ...

Page 105: ...on maskable interrupt NMI switch E 8 E 10 normal power up sequence D 3 notices Canadian A 2 Japanese A 3 Taiwanese A 3 NVRAM write protect 1 3 O Online Flash Utility 3 20 operating systems 3 2 Option ROM Configuration for Arrays utility 1 2 override power up 2 20 P part number battery G 1 passwords administrator 1 3 power on 1 3 POST error messages use for diagnosis D 10 where to find C 1 power ma...

Page 106: ...acing battery A 4 G 3 requirements client PC 3 12 diagnostic cable 2 22 RFI EMI connector hoods A 2 RJ 45 receptacle symbol viii warning viii ROM flashing See remote ROM flash redundant See redundant ROM support 3 19 ROM Based Setup Utility RBSU default settings 3 16 definition 3 16 navigating 3 16 ROMPaq Utility 3 21 ROMs iLO 3 20 power management module 3 20 server blade management module 3 20 s...

Page 107: ...atic dissipating work mat B 2 static sensitive devices B 1 straps bootstraps B 2 heel B 2 toe B 2 wrist B 2 supported operating systems 3 2 Survey Utility 3 25 switches iLO SW2 E 8 E 9 NMI E 8 E 10 server blade system E 7 system SW3 E 8 E 9 system configuration SW1 E 8 E 9 symbol electric shock viii exclamation point viii symbols caution ix important ix in text ix note ix on equipment viii warning...

Page 108: ... 2 ASR 2 3 23 Compaq Diagnostics 3 23 Compaq Insight Manager 7 1 2 3 22 Compaq Survey 3 25 IML 3 23 Online Flash Utility 3 20 Option ROM Configuration for Arrays 1 2 ProLiant Essentials Rapid Deployment Pack 3 2 Remote Deployment 3 20 ROMPaq 3 21 Smart Components for Remote ROM Flash 3 20 V vanadium pentoxide battery warning A 4 viewing event lists 3 25 logs 3 24 virtual power button hold power up...

Search results

Summary of Contents for BL20p - ProLiant - G2

Reviews:

Related manuals for BL20p - ProLiant - G2

Brands by name

Popular brands

Compaq BL20p - ProLiant - G2, Setup And Installation Manual

Search results

Summary of Contents for BL20p - ProLiant - G2

Reviews:

Related manuals for BL20p - ProLiant - G2

Brands by name

Popular brands