Compaq Armada 1500C series Reference Manual Download | Manualshive

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Troubleshooting and Technical Support

8-1

Writer: Chris Gales Saved by: Chris Gales Saved date: 12/23/98 10:13 AM

Pages: 4 Words: 874 Template: t:\template\ref\ref.dot

Part Number: 387710-001 File name: Ch08.doc

chapter

8

T

ROUBLESHOOTING AND

T

ECHNICAL

S

UPPORT

NOTE:

This chapter provides troubleshooting help when computer

power is not available or the display is not operating properly. For
a more complete listing of other possible problems and their
solutions, refer to the “Troubleshooting” section in the online
guide. To access the online Quick Reference, click Start

£

Compaq Information Center

£

Compaq Armada Quick Reference.

Or click the Armada Quick Reference icon on the desktop.

Checklist

If you encounter some minor problem with your computer or
software application, first go through the following checklist for
possible solutions before calling Customer Support:

■

Is the computer connected to an external power source, or
does it have a fully charged battery pack installed?

■

Is the computer turned on and the power/suspend light on?

■

Are all cables connected properly and securely?

■

Have you installed printer drivers for each application?

■

Did the diskette drive contain a nonbootable diskette when
you turned on the computer?

If correcting the items on the Checklist does not solve the
problem, you may wish to run the Computer Checkup utility.
Refer to the “Software” section of the online Quick Reference. To
access the online Quick Reference, click Start

£

Compaq

Information Center

£

Compaq Armada Quick Reference. Or click

the Armada Quick Reference icon on the desktop.

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Summary of Contents for Armada 1500C series

Page 1: ...uter Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq LTE and Armada are registered in the U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accorda...

Page 2: ...Software 1 4 Operating the Computer During Setup 1 4 Choosing a Language 1 4 Removing the Operating System 1 5 Restoring Your Operating System and Software Preinstalled by Compaq 1 5 Completing Setup 1 5 Finding Information 1 6 Printed and Online References 1 6 Accessing Online Quick Reference 1 6 Customer Registration Material 1 6 chapter 2 LOOKING AT THE COMPUTER Left Side Components 2 1 Front a...

Page 3: ...3 Results of Suspend 3 3 Exiting Suspend 3 4 Using Hibernation 3 4 Initiating Hibernation 3 5 Exiting Hibernation 3 5 chapter 4 LEARNING ABOUTBATTERYPACKS Using Battery Power 4 1 Charging Battery Packs 4 2 Discharging Batteries 4 3 Guidelines for Using Battery Packs 4 3 Removing a Battery Pack from the Battery Bay 4 3 Inserting a Battery Pack into the Battery Bay 4 4 Adding a Second Battery Pack 4...

Page 4: ...ing a PC Card 6 2 PC Card Software 6 3 Video Features 6 3 chapter 7 UPGRADING THE COMPUTER Upgrading Memory 7 1 Upgrading the Hard Drive 7 5 Adding an Optical Disc Drive 7 5 chapter 8 Checklist 8 1 Troubleshooting 8 2 Technical Support 8 4 appendix A COMPAQ CUSTOMER SUPPORT A 1 appendix B REGULATORYNOTICES B 1 INDEX I 1 ...

Page 5: ... install When you need to type information without pressing the Enter key you are directed to type the information When you need to type information and press the Enter key you are directed to enter the information NOTE Text set off in this manner presents commentary sidelights or interesting points of information IMPORTANT Text set off in this manner presents clarifying information or specific in...

Page 6: ...ur best interest to set up a comfortable and healthful workstation Misuse of your personal computer or failure to establish a safe and comfortable workstation could result in discomfort or serious injury Consult your Safety Comfort Guide for more information Charging the Battery Pack for the First Time The battery pack begins to charge when the computer is connected to external power Although a ne...

Page 7: ...ortant safety feature Do not attempt to power the computer with a voltage converter kit sold for appliances Plug the AC power cord into a grounded earthed outlet that is easily accessible at all times Disconnect power from the computer by unplugging the AC power cord from either the electrical outlet or the Automobile Aircraft Adapter Do not place anything on power cords or cables Arrange them so ...

Page 8: ... Open the computer by locating the display release latches 1 on both sides of the display sliding them forward and raising the display 2 2 Then slide the power switch 1 to turn on the computer The power Suspend light 2 indicates the computer is on ...

Page 9: ...rive during software setup Operating the Computer During Setup To move around the screen press the Tab key press the cursor arrow keys or use the touchpad built into the computer keyboard To save your selections press the Enter key or press one of the touchpad buttons below the touchpad on the computer keyboard To restore the screen if it is cleared by the screen saver during a period of keyboard ...

Page 10: ...hese reference files will become unavailable Complete USB support is available only through the Windows interface If the operating system preinstalled on the computer is replaced by an operating system other than this Windows version USB support will be decreased Restoring Your Operating System and Software Preinstalled by Compaq In addition to the preinstalled operating system Compaq installs oth...

Page 11: ...the Safety Comfort Guide Other online references installed on the computer include application help software utilities help and customer support information Many are accessible from the Compaq Information Center folder on the Start menu Others can be accessed from the application or utility screens CAUTION The Armada Quick Reference is available only through Internet Explorer 4 0 or later If you r...

Page 12: ... connector Connects to external power 2 Modem port Provides integrated communications on some models 3 PC Card eject levers Ejects PC Cards from the slots 4 PC Card slots Supports Type II or Type III PC Cards These slots accept 16 bit and 32 bit PC Cards 5 DualBay Supports a diskette drive or a second battery pack ...

Page 13: ...ery power 3 Airflow vents Allow airflow to cool the computer 4 Battery bay Accepts the main battery pack 5 Stereo speaker headphone jack Connects stereo speakers headphone or headset when connected disables internal speakers requires a 3 5 mm 3 conductor plug 6 Microphone in jack Connects an external mono microphone when connected disables internal microphone requires a 3 5 mm 2 conductor or 3 con...

Page 14: ...fixed object WARNING To reduce the risk of personal injury adjust the volume control before putting on headphones Rear Components Ref Component Function 1 Serial connector Connects a serial device such as a mouse 2 Serial number Numerical identification for the computer 3 Parallel connector Connects a parallel device such as a printer 4 External monitor connector Connects an external monitor 5 Doc...

Page 15: ...ion 1 Docking alignment guide Ensures accurate alignment when docking the computer to an optional convenience base 2 Modem compartment Provides access to internal modem The modem is available on selected models only 3 DualBay traction grip Allows a DualBay device to be removed easily 4 DualBay release latch Releases a diskette drive from the DualBay 5 Docking restraint latch recess Helps to secure...

Page 16: ...ibernation 4 Built in microphone Internal mono microphone 5 NumLock light Turns on when the embedded numeric keypad is active 6 Caps Lock light Turns on when the Caps Lock function is on 7 Scroll Lock light Turns on when the Scroll Lock key is on 8 Power switch Slides to turn computer on or off 9 Stereo speakers Produce high quality stereo sound Touchpad Functions as an integrated pointing device ...

Page 17: ...e Computer Special Function Keys Ref Component 1 Function keys F1 F12 2 Screen control keys 3 Embedded numeric keypad 4 Enter key 5 Shift keys 6 Cursor keys 7 Ctrl keys 8 Alt keys 9 Fn key Caps Lock key Tab key Esc key ...

Page 18: ...n settings in a popup window for Windows 95 only Battery gauge Fn F8 Displays the status of all installed battery packs in a popup window Press the right or down arrow keys to display the status of the next battery pack If a battery pack is not present it cannot be selected See Battery Packs in the Quick Reference for details on using the battery gauge Contrast control Fn F9 Adjusts the display co...

Page 19: ...section of the keyboard that converts to a numeric keypad when the Num Lk function is activated This is done by pressing Fn 1 End NumLk 3 Use this toggle key function to enable and disable the embedded numeric keypad 2 NOTE When the NumLock light 4 is on the embedded numeric keypad is active Embedded Numeric Keypad Functions With NumLock Turned On NumLock light on Key Result Numeric keypad Numbers...

Page 20: ...tems You can also use the buttons and touchpad to click and drag objects across the screen Customizing Touchpad Functions To customize the touchpad functions click Start Settings Control Panel double click the mouse icon Cleaning the Touchpad To clean the touchpad follow these steps 1 Turn off the computer 2 Remove the battery pack s and disconnect the power cord Wipe the touchpad gently with a cl...

Page 21: ...e Power Switch Slide the power switch 2 to turn on the computer When the power suspend light 3 turns on the computer is on To turn off or restart the computer while working in Windows click Shut Down on the Windows Start menu and follow the directions on the screen If you use the computer frequently you do not have to turn it off Simply press the Suspend button 1 to initiate Suspend when you re no...

Page 22: ...ntly you do not have to turn it off Simply initiate Suspend when you re not using it If external power is not connected battery pack s continue to drain while the computer is in Suspend but at a much slower rate If you want to charge the battery pack s while you re not using the computer connect to external power The battery pack s charge whether the computer is on or off but charge much faster wh...

Page 23: ...very little power Shuts down most of the major components hard drive processor and display Saves your place in the application you were using when Suspend was initiated How Suspend Is Initiated Suspend is initiated in one of two ways Manually at any time by pressing the suspend button once or by clicking Suspend from the Start menu The power Suspend light will blink slowly Automatically when a pre...

Page 24: ... pack or connecting external power your information returns to the screen at the point when Suspend was initiated No information is lost Using Hibernation Hibernation is a safeguard condition during which all information in system memory is saved to the hard disk and power to the computer is turned off When you turn on the computer and resume work your information is returned to the screen exactly...

Page 25: ...ON If you receive a critical low battery warning do not initiate Hibernation Save all data and turn off the computer IMPORTANT While using the modem with communications software on models with an internal modem the modem will disconnect when Hibernation initiates or a low battery condition occurs After exiting Hibernation or resolving the low battery condition restart the communications software t...

Page 26: ... household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to Compaq your authorized Compaq partners or other agents Your computer is provided with a lithium battery powered Real Time Clock circuit There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Do not attempt to re...

Page 27: ...n the computer battery bay Then a battery pack in the computer DualBay To charge battery packs follow these steps 1 Connect the power cord to the computer and plug it into an electrical outlet 2 Turn on the computer if you want to use it while the battery packs are charging NOTE The battery charge light turns on solid when a battery pack in the battery bay or DualBay is charging turns off when ful...

Page 28: ...ed turn off the computer or initiate Hibernation before removing the battery When the computer is in Suspend you must always have a power source either a fully charged battery pack or AC power before removing a battery pack NOTE See the Armada Quick Reference for details on using battery packs Removing a Battery Pack from the Battery Bay Rechargeable battery packs can be used in the computer batte...

Page 29: ...he DualBay if necessary To do so pull the DualBay release latch on the bottom of the computer below the touchpad buttons Then pull the diskette drive from the DualBay To insert a battery pack into the DualBay be sure that the label on the battery pack is facing up and the battery contacts are facing in toward the computer Then slide the battery pack into the DualBay until it clicks into place Remo...

Page 30: ...ality for applications running under Windows platforms Preloaded software drivers are required for modem operation and allow the modem to communicate with software applications NOTE Consult the online Quick Reference to learn about the modem s compatability defaults and specifications how to use AT commands and S Registers and to view code lists and command sets ...

Page 31: ...l line will result in no dial tone and may cause permanent damage to the modem from excessive current Changing the Country Selection The internal modem is configured to meet operating approval in the country where you purchased your computer If the modem is used in other countries the country selection needs to be changed to meet the telecommunications regulations for that country NOTE The interna...

Page 32: ...try button 6 Click Yes to confirm your country selection then click Yes to restart your computer If you are running Windows NT 4 0 1 Click Start Settings Control Panel double click the CSA Control Panel 2 Select the country from the List of Countries 3 If you are traveling click the Change Country button You will be asked to confirm this setting at each reboot If you have permanently relocated to ...

Page 33: ...onnectors And they re all about the same length and width as a credit card but vary in thickness Type I cards usually memory cards are the thinnest 3 3 mm Type II cards such as modem and network cards are 5 0 mm thick And Type III PC Cards typically hard drives and CardBus Cards are the thickest at 10 5 mm The PC Card slots on the left side of the computer can accommodate at the same time two Type...

Page 34: ...ecommends using slot protectors when PC Cards are not inserted because they prevent dust and other foreign materials from getting inside PC Card slots Inserting and Removing a PC Card To insert a PC Card follow these steps 1 With the 68 pin connector facing in and the label facing up insert the PC Card into the PC Card slot 2 Gently push the card into the slot until it is seated NOTE When the PC C...

Page 35: ...d and double click a PC Card topic Or click Help Contents Troubleshooting Problem Video Features You can enjoy Zoomed Video ZV capability in the bottom PC Card slot ZV capability means faster smoother decompression and playback of large video files You can also take advantage of MPEG capability MPEG PC Cards import movies stills and other commonly used video files into your computer NOTE If you ar...

Page 36: ...ize increases it requires more hard disk space WARNING Disconnect all power to the computer before installing a memory expansion board To do so unplug the power cord and remove the battery packs and or diskette drive Failure to do so can damage the equipment and expose you to risk of electrical shock To reduce the risk of personal injury from hot surfaces allow the internal system components to co...

Page 37: ...omputer bottom side up and remove the three screws as shown NOTE Set the screws aside in a safe place 4 While holding the bottom panel gently turn the computer top side up 5 Lift the keyboard 90 degrees toward the display exposing the internal components NOTE The keyboard will remain connected by its ribbon cable Make sure that the keyboard leans back against the display and is securely out of the...

Page 38: ...ntion tabs 1 on each side of the memory board away from the board to release it The memory board will pop out 7 Gently slide out the memory board at a 45 degree angle 2 IMPORTANT To protect the connectors on the memory board remove the board at a 45 degree angle Do not pull the board straight up ...

Page 39: ... is keyed notched slightly off center to help you position it correctly 9 Rotate the memory board down until it snaps into place 10 Replace the keyboard by gently positioning it back down over the internal components Close the display IMPORTANT Align the top of the keyboard with the four tabs denoted by arrows in the illustration to ensure correct positioning ...

Page 40: ...nformation on hard drive upgrades available for your model Consult the documentation that comes with the hard drive for instructions on installation Adding an Optical Disc Drive Some models come standard with an internal CD ROM drive or DVD ROM drive Models without an internal optical disc drive are easily upgradable can easily add an optional CD ROM drive If your model comes with a CD ROM drive y...

Page 41: ...ation first go through the following checklist for possible solutions before calling Customer Support Is the computer connected to an external power source or does it have a fully charged battery pack installed Is the computer turned on and the power suspend light on Are all cables connected properly and securely Have you installed printer drivers for each application Did the diskette drive contai...

Page 42: ...urce Insert battery pack s or connect to AC power Automobile Adapter or convenience base Cables to the external power source are unplugged Ensure that cables connecting computer and external power source are plugged in properly Computer turned off while it was left unattended and power indicator is off System initiated Hibernation due to a low battery condition Replace the battery pack s with full...

Page 43: ...suspend indicator is blinking System is in Suspend Press the Suspend button to exit Suspend System is in Suspend and QuickLock QuickBlank has initiated Exit Suspend and enter your power on password Screen is blank the power suspend indicator is blinking and the battery charge indicator is blinking System has entered a low battery condition If available immediately connect the computer to an extern...

Page 44: ... on the back of the computer Purchase date on invoice Conditions under which the problem occurred Error messages that occurred Hardware configuration Type of printer connected Hardware and software you are using Your Windows 98 product identification number PIN To locate the PIN number click Start Settings Control Panel then double click the System icon click the General tab Your PIN number is bel...

Page 45: ...e your computer serial number available Information and technical assistance are also available from the Compaq Internet site at http www compaq com NOTE Telephone numbers are subject to change without notice Indicates domestic numbers not available internationally Worldwide Telephone Numbers Location Country Code Telephone Number Argentina General Information Technical Support Fax 54 54 54 1 704 ...

Page 46: ... Bel 32 Lux 352 32 32 32 32 02 713 13 00 0900 102 01 6 05BEF 18s 089 89 232 12 5 LF min 02 713 14 44 49 14 40 02 725 22 13 02 716 95 92 02 716 96 78 02 716 96 79 Brazil General Information 55 11 5188 4600 Canada General Information Product Information Technical Support Customer Support Order Software Backup Battery Pack Recycling 1 905 707 1715 1 800 567 1616 1 800 OKCOMPAQ 1 800 652 6672 1 800 26...

Page 47: ...201 1 523 1800 Czech Republic General Information Technical Support 42 42 02 22 187 111 02 22 187 111 Denmark General Information Technical Support 45 45 45 90 45 90 45 90 45 45 Eastern Europe Middle East and Africa Technical Support and Information Technical Support Fax 358 358 1 402 6833 1 402 6855 Ecuador General Information 59 3 225 4343 Finland General Information Technical Support 358 9 615 ...

Page 48: ... DM min 0130 81 10 81 toll free Greece General Information Fax 30 30 01 6141371 01 6141370 Hong Kong General Information Technical Support PaqFax 852 852 852 28681600 90116633 28671648 Hungary General Information Technical Support Customer Support Email 36 36 36 36 1 457 3650 1 457 3680 1 457 3650 Info hu compaq com India General Information PaqFax BBS 91 91 91 80 559 6023 80 559 8989 80 559 8900 ...

Page 49: ...9 81 3 5402 0991 Korea Product Information Technical Support Customer Support 82 82 2 3470 0700 2 523 3575 080 902 7777 Malaysia General Information Customer Response Center 60 60 3 754 1122 3 754 1155 Mexico General Information Technical Support PaqFax 52 52 52 5 229 7900 5 262 7180 5 229 7920 Netherlands General Information Customer Support Fax 31 0182 565805 0900 1681616 Dfl 0 75 min 0900 89911...

Page 50: ...gal General Information Technical Support Fax 351 351 351 1 412 8400 1 412 8460 1 412 0654 Russia General Information Technical Support 7 7 095967 1700 095 967 1700 Singapore General Information Customer Support Center PaqFax 65 65 65 750 3030 750 3030 750 4514 South Africa General Information Technical Support 27 27 11 356 4444 11 483 3411 Spain General Information Technical Support Software Fulf...

Page 51: ...S Ordering Backup Software 41 41 41 0844 844 111 01 838 22 22 01 838 22 23 01 838 24 21 0800 556 206 Taiwan General Information Technical Support 886 886 2 7351000 2 3761170 Thailand General Information 66 2 679 6222 Turkey General Information Fax 90 90 0212 2363 241 0212 2363 242 United Arab Emirates Dubai General Information 9714 818100 United Kingdom General Information General Information FaxP...

Page 52: ...al Support PaqFax Download Facility modem access only Ordering Software Backup Battery Pack Recycling 1 800 345 1518 1 800 OKCOMPAQ 1 800 652 6672 1 800 345 1518 Option 1 1 281 518 1418 1 800 952 7689 1 800 524 9859 Venezuela General Information Technical Support 58 58 2 953 0854 2 953 9705 Indicates domestic numbers not available internationally ...

Page 53: ...ot occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Page 54: ...U FDOO 2 203 4 RU TXHVWLRQV UHJDUGLQJ WKLV GHFODUDWLRQ FRQWDFW RPSDT RPSXWHU RUSRUDWLRQ 3 2 R 0DLO 6WRS RXVWRQ 7H DV 2U FDOO 7R LGHQWLI WKLV SURGXFW UHIHU WR WKH 3DUW 6HULHV RU 0RGHO QXPEHU IRXQG RQ WKH SURGXFW Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Avis Canadien HW DSSDUHLO QXPpULTXH GH OD FODVVH UHVSHFWH WR...

Page 55: ... Adapter Notice The AC adapter is for use with IEC 950 products only Airline Travel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline Energy Star Compliance As an Energy Star Partner Compaq Computer Corporation has determined that this product meets the Energy Star guidelines for energy efficiency The Energy Star Computers Program was created by the ...

Page 56: ...wer cord that is approved for use in your country The power cord must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be grater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 0 75 mm 2 18AWG and the length of the cord must ...

Page 57: ...ated for use with your computer These Compaq approved options can be identified by their assigned series numbers that are listed below To ensure continued reliable and safe operation of your computer only these options should be used System Series Number Notebook CPUs PP2030 Options Series Numbers 56Kbps Internal Modem NC1005 Lithium Ion Battery Pack 2921A Convenience Bases 2925 2926 PP2005A PP200...

Page 58: ... LASER PRODUCT This label may be located on the outside of your system A similar label also appears on the internal laser product installed in your system LASER INFO Laser Type Semiconductor GaAIAs Wave Length 780 35 nm Divergence Angle 53 5 Degree 1 5 Degree Output Power Less than 0 2mW or 10 869 Wxm 2 sr 1 Polarization Circular Numerical Aperture 0 45 0 04 2QO DXWKRUL HG WHFKQLFLDQV WUDLQHG E RP...

Page 59: ...2 3 computer registering 1 6 upgrading 7 1 computer setup completing 1 5 operating the computer during 1 4 connectors AC power 2 1 docking 2 3 external monitor 2 3 keyboard mouse 2 4 parallel 2 3 serial 2 3 conventions used in guide ix D display brightness control 2 7 contrast control 2 7 external monitor 2 7 problems 8 2 drives adding an optical disk drive 7 5 upgrading the hard drive 7 5 DualBay...

Page 60: ...ment 2 4 modem port 2 1 using 5 1 MPEG PC Cards 6 3 N number serial 2 3 numeric keypad 2 8 using embedded 2 8 O online resources locating 1 6 operating system removing the preinstalled 1 5 restoring preinstalled 1 5 Optical disk drive adding 7 5 P PC Cards CardBus slots 6 1 inserting 6 2 MPEG PC Cards 6 3 removing 6 2 the first time a card is inserted 6 2 types 6 1 using with Windows NT 6 3 Zoomed...

Page 61: ...ting 3 4 in low battery 3 4 initiating 3 3 results 3 3 symbols used in guide ix T telephone numbers worldwide Compaq support A 1 touchpad cleaning 2 9 customizing 2 9 using 2 9 troubleshooting battery pack 8 2 checklist 8 1 display screen 8 2 power 8 2 U upgrading the computer memory 7 1 upgrading the computer hard drive 7 5 Optical Disc Drive 7 5 V volume control how to use 2 2 location 2 2 W Win...

Page 62: ...I 4 Index ...

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