CommTech FASTCOM SuperFASTCOM, Hardware Reference Manual

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23
TECHNICAL SUPPORT
All products manufactured by Commtech are warranted against defective materials and
workmanship for the lifetime of the product. This warranty is available only to the original
purchaser. Any product found to be defective will, at the option of Commtech, be repaired or
replaced with no charge for labor or parts not excluded by the warranty. This warranty does
not apply to any products that have been subjected to misuse, abuse, or accident or as a result
of service or modification by anyone other than Commtech. In no case shall Commtech
liability exceed the original product purchase price.
If any Commtech product is damaged such that it cannot be repaired, you can return it to
Commtech for replacement under our
Non-Repairable Replacement policy, regardless of the
cause of damage. Commtech will replace the unit at 60% of the then-current list price.
Commtech provides extensive technical support and application suggestions. Most of the
problems that occur with the SuperFASTCOM can be corrected by double-checking the switch
positions, your cables and your program. We recommend that you build the loop back plug
that is described in the Programming section of this manual. With that plug, you can quickly
isolate the problem to the board, cables, or software.
If you still have unresolved questions, use the following procedure to get technical support:
1.
Call our Technical Support Staff at (316) 636-1131. They are on duty from 9:00 AM to
5:00 PM Central Time.
If you purchased your board from Kontron America, please call their 7-24 technical
support line at 1-800-480-0044.
2.
Ask for technical support for the SuperFASTCOM. Be ready to describe the problem,
your computer system, your application, and your software.
3.
If necessary, our staff will give you an RMA number (Return Material Authorization). Use
this number on the mailing label and in all references to your board. Put the board back
in its static bag and in its box. Ship the board back to us as directed.
4.
If you prefer, you may FAX a description of the problem to us at (316) 636-1163, or we
can be reached on the Internet at “
http://www.commtech-fastcom.com ” or by email at
" techsupport@commtech-fastcom.com ".
Kontron America can be reached by telephone at (800) 480-0044 or on the web at
“
http://www.kontron.com/support/index.cfm ”.