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CommScope Touchstone DG6450, User Manual

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Chapter 4: Operate the Data Gateway..................................................... 27

Set up your computer to use the Data Gateway...........................................................27

Indicator lights for the DG6450.................................................................................... 27

Internet LED........................................................................................................28

WPS LED............................................................................................................. 29

WiFi LED..............................................................................................................29

Chapter 5: Troubleshooting..................................................................... 30

The Data Gateway is plugged in, but the power light is off.......................................... 30

I'm not getting on the Internet (all connections)..........................................................30

I'm not getting on the Internet (Ethernet).................................................................... 30

I'm not getting on the Internet (wireless)..................................................................... 31

My wireless Internet connection stops working sometimes........................................ 31

I can get on the Internet, but everything is slow.......................................................... 31

Appendix A: Glossary.............................................................................. 32

Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5

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Summary of Contents for Touchstone DG6450

Page 1: ...Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 ...

Page 2: ...OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error free that defects will be correct...

Page 3: ...bout this manual 11 What about security 12 Ethernet or wireless 13 Ethernet 13 Wireless 13 Both 14 Get support 14 Install and connect your DG6450 14 Front panel 14 Rear panel 15 Choose an installation location 16 Connect the Data Gateway 18 Configure your wireless connection 18 Set parental controls 20 Chapter 3 Configure your Ethernet connection 24 Requirements 24 How to use this section 24 Confi...

Page 4: ... Data Gateway is plugged in but the power light is off 30 I m not getting on the Internet all connections 30 I m not getting on the Internet Ethernet 30 I m not getting on the Internet wireless 31 My wireless Internet connection stops working sometimes 31 I can get on the Internet but everything is slow 31 Appendix A Glossary 32 Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 4 ...

Page 5: ...trical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interactive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installe...

Page 6: ...ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that...

Page 7: ... indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la bande 5150 5250 MHz est réservé uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux License exempt This device contains licence exempt transmitter s rece...

Page 8: ...ll to you faster and more reliably The Touchstone DG6450 Data Gateway provides two Ethernet connections for use as the hub of your home office Local Area Network LAN The DG6450 also provides 802 11a b g n ac ax wireless connectivity for enhanced mobility and versatility Installation is simple and your service provider will help you with any special requirements Touchstone DG6450 Data Gateway User ...

Page 9: ...ke sure you have the following items before proceeding Call your service provider for assistance if anything is missing Data Gateway Power cord Wireless connection configuration guide Ethernet cable End User License Agreement Items you need Data Gateway package See What s in the box page 9 for a list of items in the package Coaxial cable coax This is a round cable with a connector on each end It i...

Page 10: ... to use your new Data Gateway contact your local service provider to establish an Internet account When you call have the following information ready the Data Gateway serial number and cable MAC addresses of the unit printed on the Data Gateway the model number of the Data Gateway printed on the Data Gateway If the Data Gateway was provided by your service provider they already have the required i...

Page 11: ...dows 8 Windows 10 or Android OS for mobile devices A supported Ethernet or wireless LAN connection must be available macOS System 7 5 to Mac OS 9 2 Open Transport recommended macOS X or iOS for mobile devices A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection mus...

Page 12: ...e providers prohibit running servers on consumer level accounts and may suspend your account for violating your terms of service Use the service provider s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when bre...

Page 13: ...ecting the Data Gateway directly to a computer or to an Ethernet hub with a cross over switch ask for Category 6 CAT6 straight through cable CAT6 cable is required for best Ethernet performance Regular CAT5 or CAT5e cable may not allow full speed Ethernet operation Wireless Wireless access lets you connect additional wireless capable devices to Data Gateway The 802 11 wireless LAN standard allows ...

Page 14: ...bsite at http www arris com consumers Install and connect your DG6450 Before you start make sure that You have all the Items you need page 9 Cable and power outlets are available near the computer If a cable outlet is not conveniently located your service provider can install a new one If you have ordered service your service provider should configure the DG6450 automatically You need only follow ...

Page 15: ...AN 3 WPS Button LED Begins associating the Data Gateway with a wireless device The LED indicates that Wireless Protected Setup WPS is active Rear panel The rear of the DG6450 has the following connectors and controls Chapter 2 Get started Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 15 ...

Page 16: ...the power cord Choose an installation location There are a number of factors to consider when choosing a location to install your Data Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required Is a cable jack available For best performance keep the number of splitters between the ...

Page 17: ... unit are not blocked Factors that affect wireless range A number of factors can affect the usable range for wireless connections Increases range Adding a wireless extender to the network Decreases range Metal or concrete walls between the Data Gateway and other devices Large metal appliances aquariums or metal cabinets between the Data Gateway and other devices Interference and RF noise 2 4 GHz w...

Page 18: ...provider will install these filters for you 2 Insert the plug from the power cord into the Power connector on the back of the Data Gateway 8 and insert the power cord into a convenient AC outlet 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway and the other end to the Ethernet port on a computer or other client device Note Use the Ethernet cable included...

Page 19: ...ion interface 1 If security has been properly set up on your computer to access the wireless LAN on the DG6450 use the connection utility for your operating system to connect to the wireless LAN using its network name SSID as shown on the security label 2 If you cannot access the wireless LAN you must first establish a wired Ethernet connection between your computer and the DG6450 3 In your web br...

Page 20: ... for an Ethernet connection Next click the Details button The Physical Address line shows the MAC address macOS open System Preferences and click the Network icon To find the Ethernet MAC address select Built in Ethernet from the Show drop down then click the Ethernet tab The Ethernet ID field shows the MAC address To find the wireless MAC address select Airport from the Show drop down then click ...

Page 21: ...managed devices and lets you block specific devices To block sites by URL 5 On the Managed Sites tab in the Blocked Sites section click Add 6 Enter the URL you want to block and when you want to block it 7 Click Save To block sites based on a keyword that appears in the string 8 On the Managed Sites tab in the Blocked Keywords section click Add Chapter 2 Get started Touchstone DG6450 Data Gateway ...

Page 22: ...e Blocked Services section click Add 12 Type a description of the service in the User Defined Service field 13 Choose the protocols that the service uses and specify the port s you want to block 14 Specify when you want to block this service 15 Click Save To block or allow specific devices Chapter 2 Get started Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 22 ...

Page 23: ...y for all devices including the device that is currently connected to the Data Gateway We recommend that you do not choose this option because it may cause a loss of connectivity 17 Click Add Blocked Device to add a device to the blocked list 18 Enter the name of the device and its MAC address and specify when you want to block it 19 Click Save Chapter 2 Get started Touchstone DG6450 Data Gateway ...

Page 24: ...ending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system Configure TCP IP for Windows Vista page 24 Configure TCP IP for Windows 7 Windows 8 or Windows 10 page 25 Configure TCP IP for macOS page 25 Configure TCP IP f...

Page 25: ... TCP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected appears 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your service provider 7 Click OK to accept the new settings and close the Prop...

Page 26: ...e bottom of the previous window 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Chapter 3 Configure your Ethernet connection Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 26 ...

Page 27: ...up your computer to use the Data Gateway Follow the instructions in the information packet supplied by your service provider Contact your service provider if you need help setting up your computer Indicator lights for the DG6450 The Data Gateway has LED indicator lights to assist in troubleshooting Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 27 ...

Page 28: ...ive Internet LED Light patterns for the Internet LED during normal operation Event LED Status Downstream scanning in progress Red slow blink Upstream ranging in progress Red fast blink Ranging completed registration in progress White slow blink Cable modem was successfully registered White steady Cable modem failed to register Red steady Chapter 4 Operate the Data Gateway Touchstone DG6450 Data Ga...

Page 29: ...fast blink WiFi LED Light patterns for the WiFi LED during normal operation Event LED Status WiFi switched off Off WiFi switched on White blinking WiFi data is being transmitted White blinking WiFi disabled due to scheduling Off Chapter 4 Operate the Data Gateway Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2 5 29 ...

Page 30: ...ugged into AC power and connected to the cable system Check the front panel lights The Power light should be on If the light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cabl...

Page 31: ...ference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the website you are visiting is very popular that site may be having trouble servicing all the requests If other sites download quickly wait for a few minutes and try agai...

Page 32: ... your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperability standards used for data communications equipment on an HFC network Downstream In an HFC network the direction from the head end to the subscriber Some older cable...

Page 33: ...d to your Data Gateway Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your service provider may have a web proxy that keeps copies of popular web page...

Page 34: ...on Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to the headend Some older cable documentation may refer to this as the return path or reverse path WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for encryp...

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Page 36: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com ...

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