■
If not, phone service has not been set up on that telephone line. Contact your
service provider.
■
If it is blinking, there is a phone off hook somewhere in the house. Find the phone
and hang it up.
■
If it is lit, proceed with the next step.
4. Is the phone plugged directly into your cable modem?
■
Make sure the phone is plugged into the Tel 1 port for line 1 or the Tel 2 port for line
2 on the back of your cable modem.
■
If the phone is connected, try connecting a different phone.
Make sure the new phone is a working phone.
■
If a known working phone is used and you still do not have a dial tone, try a different
phone cable. If a new phone and cable do not restore the dial tone, call your service
provider for assistance.
5. Is the SBV2402 plugged into a wall outlet?
■
If so, unplug the phone connector at the back of your cable modem and plug in a
known working phone. If you now have dial tone, the problem is with the house
wiring. Contact your service provider or a qualified wiring technician to correct the
house wiring. If you still do not have dial tone, contact your service provider.
Chapter 6: Troubleshooting
SURFboard
®
SBV2402 Internet and Voice Cable Modem for Xfinity
®
customers User Guide STANDARD Revision x.3 33
Summary of Contents for ARRIS SURFboard SBV2402
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