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5 Trouble Shooting
Touch Issues
Issue
Check
Action
No Touch
USB cable
Install USB lead between device and Touch USB connection on
touchscreen
Laptop
USB
socket
Try alternative USB connections on laptop
USB cable
length
Recommended length for USB is 5m. If laptop is further away,
then a USB powered extender is required
Reflected
sunlight
If possible, reposition out of reflected sunlight
Internal
USB lead
Replace internal USB lead
Alignment
Output
Resolution
Ensure the output resolution of the attached device is set to a 16:
9 aspect ratio
Camera
Using T3k software check the alignment of the cameras
Sound
Issue
Check
Action
No Sound
on HDMI
Sound
setting on
Windows
Right click volume control in System tray, click Playback
devices, select DTV and set as default
Sound
setting on
Mac
Click Apple symbol on top left corner, click System
Preferences, Sound, Output, Select DTV
