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OWNER’S MANUAL
TECHNICAL
SERVICE
You may have further questions about in-
stallation, operation, or troubleshooting.
If so, contact DESA International’s Techni-
cal Service Department at
1-800-DESA LOG (1-800-337-2564).
SPECIFICATIONS
DUAL BURNER YELLOW FLAME AND PREMIUM AGED SPLIT
OAK MODELS
18" Model
24" Models
30" Models
Btu (Variable)
16,000/30,000
20,000/39,000
20,000/39,000
Type Gas
Propane Only
Propane Only
Propane Only
Ignition
Piezo
Piezo
Piezo
Manifold Pressure
8.0" W.C.
8.0" W.C.
8.0" W.C.
Inlet Gas
Pressure (in. of water)
Maximum
14"
14"
14"
Minimum*
11"
11"
11"
Shipping Weight
36 lbs.
38 lbs.
40 lbs.
* For the purpose of input adjustment
SINGLE BURNER MOUNTAIN OAK MODELS
18" Model
24" Model
Btu (Variable)
16,000/27,500
16,000/31,500
Type Gas
Propane Only
Propane Only
Ignition
Piezo
Piezo
Manifold Pressure
8.0" W.C.
8.0" W.C.
Inlet Gas
Pressure (in. of water)
Maximum
14"
14"
Minimum*
11"
11"
Shipping Weight
38 lbs.
40 lbs.
* For the purpose of input adjustment
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane gas supply may be low
When Gas Quality Is Bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or
gas quality is bad. If so, contact your local
propane gas supplier.
SERVICE HINTS
Note:
Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), contact your nearest Parts Central
(see page 26) or call DESA International’s
Technical Service Department at
1-800-DESA LOG (1-800-337-2564) for
referral information.
When calling DESA International, have
ready
• your name
• your address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defec-
tive part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), contact your nearest Parts Central
(see page 26) or call DESA International’s
Parts Department at 1-800-972-7879 for
referral information.
When calling DESA International, have
ready
• model number of your heater
• the replacement part number
REPLACEMENT
PARTS
