Troubleshooting
Problem
Cause
Solution
The device does not
turn on.
The power adapter is not
connected.
Connect the
power adapter.
The plug is connected
incorrectly.
Insert the plug
correctly.
The device turns off
during use.
The device turns off auto
-
matically after 15 minutes
of continuous use.
Turn the device
off and let it cool
down for one
hour.
The device makes a
faint sound when it
is turned on.
The motor is making noi-
se. The rotating massage
nodes are making noise.
This is normal,
the product is
not defective.
Warranty
We grant 1 year warranty on the massage device. The
customer must be able to show proof of purchase and
the warranty must be made valid within a period of 1
year from the date of purchase. Please note, the war-
ranty does not apply: for damage caused by incorrect
use or repair; for wearing parts; for defects of which
the customer was aware at the time of purchase; in
case of defects caused by the customer’s own fault, in
case of damage by third parties.
Summary of Contents for PureFeet
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