Call Processing
14
Comdial
Oct ‘02
10. CALL PROCESSING
10.1 Receiving ACD Calls
• When you sign into the QuickQ, you can choose to accept ACD
calls, but you cannot transfer a call into any ACD queue.
However, you can transfer a call to any individual agent using
the agent's intercom number. Please refer to the Agent's User
Guide for details on receiving ACD calls.
10.2 Using Calling Number ID
• When your system has been configured for using Calling
Number ID, also known as Automatic Number Identification
(ANI), the caller's number will flash in the lower portion of the
display.
• If you answer the call, the number appears in the upper half of
the display.
Caller’s Number
Caller’s
Number
Flashes
Caller’s Number
