Comdial Impression, System Reference Manual

Page: 74 / 120

7.11 Monitoring A Conversation Between
Two Telephones (Service Observing)
If your telephone provides the system installer programmed service
observing feature, you can monitor an on-going conversation at another
telephone in an undetected manner. You can use this feature on-hook or
off-hook.
You may also make a SOHVA call to a station you are actively
monitoring, enabling you to assist the station user while listening to the
distant party. For this feature, the called station must be programmed
to be “observable,” and your telephone must have a pre-programmed
SOHVA button.
•
To monitor an in-progress call,
— press ITCM,
— dial
#
03,
— dial extension number of telephone to be monitored,
— press SPKR to end monitoring.
•
To initiate a SOHVA while monitoring a call at
another station,
— press pre-programmed SOHVA button,
— make announcement (distant party will not hear the
announcement; party receiving SOHVA can press MUTE
button to respond to your call).
NOTE: The station you are observing may not allow a SOHVA call if it
is in speakerphone mode. However, the voice announce block
feature, if enabled at the monitored station, will not block a
SOHVA from a monitoring station.
Using The Other Telephone Features
68 – Impression LCD Speakerphone