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Comdial Impression System Reference Manual Download Page 61

Transferring And
Conferencing Calls

6.1

Transferring Calls

You can transfer calls from one station to another in one of two ways.
If you first identify the caller to the party to receive the transfer, thus
giving that user the opportunity to prepare for the call, you have made a
screened transfer. If you transfer the call without first announcing it,
you have made an unscreened transfer.

If the telephone to which you are transferring the call is busy, you must
recover the call yourself or take one of several options that may be
available at your telephone. Also, if a transferred call is not answered
after a certain length of time (as set by the system installer) it recalls to
your telephone.

6

Transferring And Conferencing Calls

Impression LCD Speakerphone – 55

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Summary of Contents for Impression

Page 1: ...Digital Telephone System LCD Speakerphone System Reference Guide R 1 2 4 7 0 8 9 5 6 3 ABC GHI PRS OPER TUV WXY JKL MNO DEF SPKR HOLD TAP ITCM T C MUTE unisyn05 cdr ...

Page 2: ...ry effort to design the features in our communications systems to be fully interactive Under cer tain conditions some features may be incompatible with each other and will not work simultaneously Comdial as sumes no responsibility for problems caused by incompatible features The possible combinations of accessories and features are far too numerous for us to document in this manual Further more Co...

Page 3: ...4 2 6 Setting The Night Transfer Button 24 2 7 Setting The System Clock 22 2 8 Printing The Station Message Detail Accounting SMDA Records 23 2 9 Storing The System Speed Dial Numbers 24 2 10 Reporting System Alarms 27 2 11 Transferring Calls To The Voice Mail System 37 2 12 Transferring Calls To A Secondary Attendant Telephone 27 2 13 Using Digital Voice Announce 28 2 14 Understanding Direct Inwa...

Page 4: ...led 46 4 10 Redialing A Saved Number 46 4 11 Selecting A Line Group 47 4 12 Showing The Cost Or Time Of A Call 47 4 13 Waiting For A Line Queuing 48 4 14 Voice Announcing To A Busy Station Subdued Off Hook Voice Announcement 49 4 15 Using Dial By Name 50 5 Holding Calls 51 5 1 Holding A Call 51 5 2 Using Exclusive Hold 51 5 3 Using The Hold Recall Feature 52 5 4 Using Call Park 5 4 5 5 Using Direc...

Page 5: ...lls 66 7 9 Listening To A Call Over The Speaker Group Listening 67 7 10 Making A Call Non Private 67 7 11 Monitoring A Conversation Between Two Telephones Service Observing 68 7 12 Muting Your Telephone 69 7 13 Operating Your LCD Speakerphone As A Department Station 70 7 14 Relocating Your Telephone 71 7 15 Sending A Paging Announcement 72 7 16 Setting The Volume Control 74 7 17 Setting A Do Not D...

Page 6: ...utton Message 85 9 Programming Your Telephone 87 9 1 Programming For Automatic Dialing 87 9 2 Storing Autodial And Speed Dial Numbers 90 9 3 Storing DSS Numbers 91 9 4 Storing The Feature Buttons 92 9 5 Storing The Special Purpose Feature Buttons 94 10 Troubleshooting Your Telephone 97 10 1 Using Your Quick Reference Guide 98 Glossary G 1 Index I 1 Contents vi Contents ...

Page 7: ... Attendant Features Chapter Three Answering Calls Chapter Four Making Calls Chapter Five Holding Calls Chapter Six Transferring and Conferencing Calls Chapter Seven Using The Other Telephone Features Chapter Eight Sending And Receiving Non Verbal Messages Chapter Nine Programming Your Telephone Chapter Ten Troubleshooting Your Telephone For your convenience a quick reference guide a glossary and a...

Page 8: ...ithout dialing codes the interactive buttons themselves however are not programmable Intercom Button ITCM Selects an intercom line Initiates many of the telephone s features Message Waiting Light located beside the Hold button Indicates that a message awaits pick up Microphone Opening Allows handsfree operation of speakerphone speak clearly toward microphone opening Mute Button Allows you to respo...

Page 9: ...ference Button T C Transfers calls Sets up conference calls Volume Control Rocker Switch Control Regulates the volume of the ringer the speaker the handset the headset and of the group listen feature unisyn08 cdr LCD Display Interactive Buttons Speaker Mute Button T C Button SPKR Button Message Waiting Light Hold Button TAP Button ITCM Button Programmable Buttons Volume Control Microphone Opening ...

Page 10: ...e handset To manually place a call using your speakerphone press the line button or the ITCM button dial the number when party answers talk To autodial using your speakerphone just press the programmed button and talk when your party answers To answer a call with your speakerphone press the line button with flashing red or orange light speak toward the telephone to answer the call To end a call wi...

Page 11: ...rectly into the microphone don t shout but speak in a loud and clear voice for best results Remain within a three foot radius while speaking the microphone may pick up your voice from a greater distance but within three feet provides optimal results Make sure you and your distant party don t speak at the same time because the voice activated microphone overrides the speaker both parties speaking s...

Page 12: ... off hook Winking green line is on hold at your station Winking red line is on hold at another station Fluttering green line has recalled from hold at your station Fluttering red line has recalled from hold at another station Next to a fixed or programmable feature button Steady red the feature is on Steady off the feature is off Next to the ITCM button Steady red with a quick flash you are using ...

Page 13: ...sy group listen is active Next to the MUTE button On steady called party cannot hear your conversation Mute Light Speaker Light Message Waiting Light Hold Light Intercom Light unisyn12 cdr Line Lights DSS BLF Lights one for each button 1 2 4 7 0 8 9 5 6 3 ABC GHI PRS OPER TUV WXY JKL MNO DEF SPKR HOLD TAP ITCM T C MUTE Interactive Buttons Introducing The LCD Speakerphone Impression LCD Speakerphon...

Page 14: ... Call Forward CLBK Call Back CLEAR Clear CWAIT Call Waiting DARK Dark Contrast DIAL Dial DISP Display Contrast DND Do Not Disturb DSS Direct Station Select EXIT Exit EXT External FEAT Feature FWD Forward G followed by last number Group HOLD Hold HVHLD Have Hold INT Internal L followed by last number Line Last No Saved Last Number Saved LIGHT Light Contrast MUSIC Background Music MSG Message NEXT N...

Page 15: ... Mean Two short rings intercom call Single longer ring outside call One short ring burst voice announce Three short ring bursts ring back from a held call callback from a queued call You can vary the ringing tone of your telephone choosing from one of six different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed wh...

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Page 17: ...pters will prove useful to you but if you are the system attendant you should closely study Chapter Two Programming the Attendant Features before you begin operating the system Within Chapter Two you will find helpful information on programming all of the special features on your telephone that are unique to attendant station operation NOTE If possible read all of this manual before you attempt to...

Page 18: ...uses one of your message locations To store the LCD messages proceed as follows write your messages on the chart on page 15 each message can have up to 16 characters use the letter code table on page 14 to assign a number to each letter write these numbers on the chart line beside the message letters press ITCM dial 05 dial a message location number 0 9 dial to clear current message compose your m...

Page 19: ... 32 12 61 32 73 73 21 41 32 T A K E space M E S S A G E dial and press SPKR to end When you are finished creating and programming messages fill in the list on page 15 of this guide Make a list of the stored messages and their location numbers and give each station user a copy Programming The Attendant Features Impression LCD Speakerphone 13 ...

Page 20: ...7 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 Programming The Attendant Features 14 Impression LCD Speakerphone ...

Page 21: ...LCD Message List Location Code Message Letter Codes 1 Back at System Message 2 Call System Message 3 4 5 6 7 8 9 0 Programming The Attendant Features Impression LCD Speakerphone 15 ...

Page 22: ...H Name the system telephones as follows use letter code table on facing page to compose names for all telephones requiring them the system accepts up to seven letters per name press ITCM dial 06 dial the station number of the telephone to be named 10 57 dial to clear current entry dial two digit codes that correspond to letters in name dial to continue entering station names repeat above steps beg...

Page 23: ...7 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 Programming The Attendant Features Impression LCD Speakerphone 17 ...

Page 24: ...Station Names Record telephone names here Copy this sheet for more record space Ext Name Ext Name Ext Name Programming The Attendant Features 18 Impression LCD Speakerphone ...

Page 25: ...Station Names Ext Name Ext Name Ext Name Programming The Attendant Features Impression LCD Speakerphone 19 ...

Page 26: ...tton A1 top location in left button column to alternate the feature on and off OR dial 1 to enable dial 2 to disable NOTE Light associated with A1 button will turn on when music on hold is provided and turn off when the feature is disabled press SPKR to end unisyn13 cdr Programable Button A1 1 2 4 7 0 8 9 5 6 3 ABC GHI PRS OPER TUV WXY JKL MNO DEF SPKR HOLD TAP ITCM T C MUTE Programming The Attend...

Page 27: ... between on and off OR dial 1 to enable dial 2 to disable NOTE Light associated with A1 button will turn on when night transfer is active and will turn off when the feature is disabled Also when system is in night transfer of ringing mode the intercom light of stations 10 and 12 flutter with repetitive off periods press SPKR to end 2 6 Setting A Night Transfer Button Because Night Transfer is a co...

Page 28: ...LCD speakerphone for display To set the system clock from the attendant s station press ITCM dial 01 dial two digits 00 99 for year dial two digits 01 12 for month dial two digits 01 31 for day dial two digits 00 23 for hour dial two digits 00 59 for minutes press SPKR to end Programming The Attendant Features 22 Impression LCD Speakerphone ...

Page 29: ... for station report dial 1 port number for single station report dial 2 for line report dial 3 for SMDA department report dial 4 for account code report dial 5 for automatic reports dial 6 to print all records dial 7 to delete SMDA records dial 0 for Departmental Call Distribution DCD report dial 8 to obtain the number of free records remaining in the system appears in LCD display dial 9 to abort ...

Page 30: ...se line that is to be used dial 90 for no line assignment system will choose last line used at calling station or prime line if one is assigned to calling station dial 01 24 for lines 1 through 24 dial 91 94 for line groups 1 4 press ITCM for intercom line dial the number to be stored 32 digits maximum press HOLD to store pause if required press TAP to store flash if required press T C to program ...

Page 31: ...ers Record system speed dial names and numbers here Copy this sheet if you need more record space Loc Number and Name Loc Number and Name Loc Number and Name Programming The Attendant Features Impression LCD Speakerphone 25 ...

Page 32: ... present It is a good idea to write down which alarms are displayed so that you may report the nature of the alarms to your system installer To display alarm codes press and hold for 5 seconds The following status reports will be displayed Station disconnected from station port for more than five minutes Month day station port number and station extension number are shown Display shows Mo Da Pxx x...

Page 33: ...he voice mail system while on a call press preprogrammed Transfer To Voice Mail autodial button press DSS of party to receive voice mail message OR dial extension number of party to receive voice mail message then dial 2 press SPKR to end The system automatically dials into voice mail and directs the message to the appropriate voice mail location for later retrieval 2 12 Transferring Calls To A Se...

Page 34: ...telephone handset at station 10 or 12 or by playing the contents of a professionally supplied tape recording into the DVA memory See your system installer for tape recorder connection details The DVA provides up to four unique messages The total available message time is two minutes and you can divide this time as necessary among the four messages or use the entire two minutes for one message if n...

Page 35: ...day Please call tomorrow during those hours For DISD callers Welcome to Acme Company Our hours are eight to four thirty Monday through Friday Please call tomorrow during those hours Recall messages For DCD callers Please hold an agent will be with you as soon as possible For DISD callers The party you have called is not available Please dial a new extension number For DISD callers to systems that ...

Page 36: ... to record day answer message dial 6 to record night answer message dial 7 to record recall message dial 8 to record drop message dial 9 to stop recording read the message aloud into the telephone handset mouthpiece note the length of time for the message remember the maximum allowed time for messages is two minutes OR start the audio tape recorder and play the pre recorded message press 9 to stop...

Page 37: ...drop message dial 9 to stop playback To erase DVA messages press 0 to erase all four messages To record or play messages for another DVA press select the DVA port repeat the storing procedure detailed above To end the DVA session press SPKR To change DVA messages repeat the entire storage procedure and make different selections Programming The Attendant Features Impression LCD Speakerphone 31 ...

Page 38: ... called party s station will result in the system s handling the call in another manner described below When a caller makes a DISD call from an outside line he or she will initially hear ringing The system will answer the call with a DISD continuous dial tone the caller can then dial an extension number If called station is idle a tone is sounded and called station rings If the call is answered by...

Page 39: ...valid extension number is dialed an error tone is sounded before DISD dial tone is returned caller can redial If mistake in dialing is made caller can dial for new DISD dial tone If extension number dialing is not completed within the programmed dial time limit call is routed to DISD assist station if available otherwise the line is dropped NOTE See section 2 13 for DVA programming used with the D...

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Page 41: ...nge 3 2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another An intercom party can call you through your speaker instead of ringing your telephone or an intercom party can ring your telephone if they desire intercom ringing sounds two short ring bursts You can block voice calls See the section 6 2 discussion titled Blocking Voice Announce Calls for det...

Page 42: ... ways Verbally Press and hold MUTE button down and reply by speaking into handset or headset mouth piece Distant party cannot hear response Release button to return to distant party Non verbally Response Messaging If the announcing sta tion has an LCD speakerphone press MSG message then press HVHLD have them hold TKMSG take a message or CLBK I will call back to send the appropriate message Autodia...

Page 43: ... answer call Lift handset if you want privacy To answer a call that is ringing at any telephone in the system press ITCM dial 4 dial extension number of ringing telephone speak toward telephone to answer call Lift handset if you want privacy 3 5 Using Caller ID If your telephone has been assigned Caller ID service the number of the calling party will be displayed on your LCD You can only use Calle...

Page 44: ...ay provide a station monitoring feature which allows you to monitor the status idle ringing or busy at other stations If your telephone has this feature a BLF light will flash whenever a DSS station is ringing In this case you can answer a call at a ringing DSS station by pressing the DSS button To answer a call at a monitored telephone proceed as follows note flashing BLF light press DSS button s...

Page 45: ... about selecting a line group listen for dial tone dial number NOTE Selecting a line is not necessary if the installer assigned a prime line to your telephone simply lift handset and listen for dial tone before making a call To automatically dial a number press the pre programmed button of the number you wish to dial 4 Making Calls Impression LCD Speakerphone 39 ...

Page 46: ...nce block condition at his or her telephone to prevent all voice announce calls The following instructions assume a tone first default setting Any user can change a call to voice signaling for that call simply by pressing the ITCM button again after dialing the extension number or by pressing the DSS button again To manually cause the other telephone to ring tone calling press ITCM dial extension ...

Page 47: ...stem installer has enabled the DND override feature at your telephone To perform an executive override make call and hear a busy signal press NEXT then press OVER several short tone bursts will be heard by all parties join in progress call To override a Do Not Disturb condition at another station press OVER to disable the Do Not Disturb condition at the called station speak your announcement if in...

Page 48: ...t ringing If you do not press ITCM within the time limit the callback is canceled at that time however you can cancel automatic callback at any time before your telephone sounds the ring bursts To do this press ITCM dial 6 NOTE If you make a call in the voice announce mode and receive no answer at the called station press ITCM before pressing camp button in order to camp on at that station 4 5 Cam...

Page 49: ...e or both levels as needed Further a line choice is usually stored as part of an autodial number so that line selection is automatic with autodialing Actual button programming is discussed in Chapter Nine of this user s guide To automatically dial a number press preprogrammed button line selection is usually a part of the stored autodial or speed dial number OR press HOLD then press preprogrammed ...

Page 50: ...l the keypad number 0 through 9 you have programmed into your telephone To speed dial station numbers if off hook and on a line press HOLD press the keypad digit 0 through 9 To speed dial system numbers if on hook press dial the memory location numbers 01 through 99 the attendant or installer has programmed into the system To speed dial system numbers if off hook and on a line press HOLD dial plus...

Page 51: ...rent ringing or busy tone press listen for ringing or busy tone over the monitor speaker Ringing tone When party answers pick up handset Busy tone Press SPKR to disconnect To redial the number once a minute for 10 minutes press ARDL button The system will dial the number once a minute for 10 minutes ITCM light flashes Listen for ringing or busy tone over the monitor speaker NOTE You must pick up t...

Page 52: ...lly dialed number in its memory so that you can redial it later however subsequent dialing activity overwrites any number the system has temporarily saved If you wish you can permanently store one 16 digit number at a time for later redial There must exist an installer programmed SAVED NUMBER REDIAL button on your speakerphone for this purpose to store the number press SAVE to dial the stored numb...

Page 53: ...stem installer programs your LCD speakerphone to display call costing you can press the COST button on display to show the cost of the current call If your system has not been configured with call costing the button will show up as TIMER and will display the running time of the current call To display the cost of current call if your system is set for call costing after making call press COST butt...

Page 54: ... 83 hear busy tone dial 8 hang up When line group is free your telephone sounds several short ring bursts When you hear this lift handset hear dial tone and place call To cancel line group queuing press ITCM dial 8 hang up To queue for a line that appears on your telephone press HOLD press line button of busy line hear short tone When the line is free your telephone sounds five short ring bursts t...

Page 55: ...de whether to interrupt or not if you decide not to interrupt the called party hang up OR to interrupt press SOHVA button and hear several quick tone bursts make announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has voice announce block enabled wait on l...

Page 56: ...al calling dial three digits for the first three letters of the name that you want to locate for example dial 266 for Comdial 1 QZ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match repeatedly press NEXT to display the subsequent names in the list until you reach the nam...

Page 57: ... place a call on hold at another telephone or on hold in the system so that anyone can answer it After a call has been on hold for a period of time set by the installer of your system the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time ...

Page 58: ...e hold it will revert to manual hold after the hold recall time period If the call is parked on hold either at another phone or in orbit within the system it will also revert to manual hold after the hold recall time period When calls on exclusive hold or calls parked on hold revert to manual hold you will hear three short ring bursts Calls that revert to manual hold can be picked up from any phon...

Page 59: ...ll that was placed on hold in the system parked from any station press ITCM dial code for orbits 1 through 9 91 through 99 5 5 Using Directed Hold parking a call to a station To place a call on hold at another telephone directed hold while on line press ITCM dial 90 dial extension number of telephone to receive held call You can pick this call back up if you need to To do this press ITCM dial 4 di...

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Page 61: ...creened transfer If you transfer the call without first announcing it you have made an unscreened transfer If the telephone to which you are transferring the call is busy you must recover the call yourself or take one of several options that may be available at your telephone Also if a transferred call is not answered after a certain length of time as set by the system installer it recalls to your...

Page 62: ...call press SPKR to disconnect or hang up Intercom party then has the call If the intercom party is busy take one of the following steps if made available at your telephone by system installer press RECON to return to the call yourself press SOHVA to allow you to tell the intercom party that a call awaits press CAMP to camp on to that station press OVER to allow you to join the intercom party s cur...

Page 63: ...ntercom party then has the call NOTE Unscreened transfers camp on at busy telephones and wait to be answered Each call automatically rings the telephone as soon as it becomes idle If a transferred call is not answered and then returns to your telephone you can take one of the following steps press SEND to re transfer the call press HOLD to place the call on hold at your telephone press ANS to retu...

Page 64: ...call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call NOTE When setting up a conference call with outside lines and internal telephones you must call the outside lines first To set up a conference call that includes both outside lines and intercom parties outsid...

Page 65: ... conference NOTE If all the conference circuits are busy you will not be able to add a party to the conference The message Conference Full will appear in your display 6 5 Making An Unsupervised Conference Call Dropping out of a three way conference between you and two outside lines and leaving them conferenced together is known as creating an unsupervised conference To drop out of a conference cal...

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Page 67: ...Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing To adjust the display contrast press OPTIONS press NEXT three times press DISP display reads contrast level press LIGHT or DARK to change contrast level accordingly press button once for each degree of change desired press SPKR to save the last level and end 7 Using The Other Telephone Features Imp...

Page 68: ...dued off hook voice announcements To block voice announced calls press OPTIONS press NEXT press VAB press ON press SPKR to end To un block voice announced calls press OPTIONS press NEXT press VAB press OFF press SPKR to end To block a SOHVA while you are on a call press BLOCK Using The Other Telephone Features 62 Impression LCD Speakerphone ...

Page 69: ...the SPKR light turns off when background music is off 7 4 Choosing Between Pulse And Tone Dialing If your local telephone service is pulse rotary dialing your telephone is arranged to dial in this manner when programmed to do so by the installer If you need to send tones during a dialing sequence e g to send bank by phone tones and so forth you can convert to tone while dialing The system will swi...

Page 70: ...elephone rings you will hear the new ring tone 7 6 Displaying The Functions Of Your Station s Buttons Button Query You can use the interactive buttons on your LCD speakerphone to access the button query feature With this feature you can cause your station s display to show the function of each of its buttons To activate the button query feature press OPTIONS press NEXT six times press QUERY press ...

Page 71: ... quicker if you wish Refer to the programming section of this user s guide for details To enter account code on an incoming call press ITCM then dial 04 call is automatically placed on hold OR press preprogrammed ACCOUNT CODE button call is not automatically placed on hold dial account code To enter account code on an outgoing call press line button the display will prompt for Account Code if prog...

Page 72: ...IONS press NEXT two times press CFWD press PERS for prime line and intercom calls OR press ALL for all calls press SET to enable call forwarding dial extension number of telephone to receive your forwarded calls press SPKR to end NOTE Your telephone will ring a short ring burst each time an ITCM call is forwarded to remind you that this is happening To cancel call forwarding press OPTIONS press NE...

Page 73: ...e programmed group listening button To cancel group listening press and release SPKR to end OR press pre programmed GROUP LISTENING button 7 10 Making A Call Non Private You can make a call non private using a feature button that you have programmed Actual button programming is discussed in a separate section of this user s guide When a call is non private other telephones in the line group can jo...

Page 74: ...able and your telephone must have a pre programmed SOHVA button To monitor an in progress call press ITCM dial 03 dial extension number of telephone to be monitored press SPKR to end monitoring To initiate a SOHVA while monitoring a call at another station press pre programmed SOHVA button make announcement distant party will not hear the announcement party receiving SOHVA can press MUTE button to...

Page 75: ...to you and you do not want to interrupt the distant party press the MUTE button The MUTE button turns on when you press it and turns off when you press it again To mute your telephone press and engage MUTE MUTE light turns on To return to the distant party press and disengage MUTE MUTE light turns off Using The Other Telephone Features Impression LCD Speakerphone 69 ...

Page 76: ...e for details To place your telephone in an off duty mode press OPTIONS press NEXT two times press DND press ON press SPKR to end Calls will ring at another departmental telephone To return to on duty mode repeat the above procedure but press OFF instead of ON NOTE When you are in the Do Not Disturb mode and a call comes in from another station your ITCM light will flash and your LCD will display ...

Page 77: ...ew jack note the flashing HOLD light and press the HOLD button while the light is still flashing your telephone immediately assumes the features from the previous location OR do nothing until the HOLD light stops flashing your telephone automatically assumes the features from the previous location For your telephone to assume the extension number and programming features from the new location conn...

Page 78: ... paging sounds it only through those telephones located in a specific area Check with your system administrator to determine the type of paging that you should use and the method that you should use to access it NOTE You can program a special all call zone paging button if you need it for quick access to the feature See the programming section of this user s guide for details If your system provid...

Page 79: ...ent stay on line if awaiting a reply known as meet me page OR hang up to end NOTE If you have programmed paging buttons use them instead of the dialing codes shown above To make a reply to a meet me page lift handset of nearest telephone press ITCM dial 88 meet paging party on line Using The Other Telephone Features Impression LCD Speakerphone 73 ...

Page 80: ...result in your telephone ringing at that level for all future calls until you change the default by repeating the above procedure There are eight speaker loudness levels Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness eight different levels available that you desire There are eight handset loudness levels 13 levels when the i...

Page 81: ...M choose speaker headset handset or group listen mode to be affected while in that mode press VOLUME UP or VOLUME DOWN to adjust loudness dial 5 to hold the loudness at the last setting for all future calls until it is changed again repeat this procedure in each mode until all default volume levels have been properly set NOTE You may adjust the volume of a call in any mode over speaker headset han...

Page 82: ...ve the ability to override a Do Not Disturb condition set at another telephone NOTE You can program a special do not disturb button if you need it for quick access to the feature See the programming section of this user s guide for details To enable do not disturb proceed as follows press OPTIONS press NEXT two times press DND press ON press SPKR to end To disable the do not disturb condition repe...

Page 83: ...ve 15 seconds to dial an outgoing call Once you have hung up from a call you have 15 seconds to make another call without re entering your TRO code If you transfer a TRO call or place it on hold and pick it up at another station the call belongs to the new station To use TRO at a station press ITCM dial 6 dial your station extension number dial your TRO code number TRO code is not displayed instea...

Page 84: ...sh to receive paged messages and when you leave your station at the end of your day To enable a Tracker Pager at your station press ITCM dial 06 To disable a Tracker Pager at your station press ITCM dial 06 To send a call back message to someone s Tracker Pager after receiving a ring no answer make an intercom call to someone and receive no answer press preprogrammed TRACK button or dial 01 After ...

Page 85: ...ension press TRACK or dial 01 your display shows park orbit 91 through 99 and then returns to idle hang up handset or press SPKR to end The Pager Tracker system will transmit orbit dialing code and caller ID information if available to called party s Tracker Pager display Alpha numeric models display 91 through 99 while numeric only models display 91 through 99 To respond when your Tracker Pager d...

Page 86: ...back on the operating status of the DIU DATA LED DIU Status Off Digital mode multiline telephone selected On green IST device selected but not active On red IST device busy Flashing red IST device ringing To select the LCD speakerphone press the DATA button If a call is in progress on the IST device it transfers to the LCD speakerphone if the speakerphone is off hook or in speakerphone mode The ca...

Page 87: ...ill recall in the same manner as any transferred call Sometimes you might find it necessary to transfer an active call to your IST device for example a call that you want to direct to a FAX machine To do so transfer the call to yourself press the DATA button and the IST device will ring To use a non proprietary telephone as an IST device operate it as a standard IST press the appropriate button on...

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Page 89: ...o turn on the message waiting light at another telephone when that station rings with no answer hear ringing press MSG hang up The message waiting light of called station will flash To turn off the message waiting light at a busy or idle station before its user gets the message press ITCM dial 3 dial extension number of station that was alerted The message waiting light of called station will turn...

Page 90: ...ack At 2 Call 3 4 5 6 7 8 9 To turn message on press ITCM dial 02 dial the desired code number from your message list The default messages of Back At and Call may be used For Back At default message dial time in twelve hour format using the as a colon For Call default message dial telephone number of where you will be press SPKR to end message Intercom light flashes steadily To turn off message an...

Page 91: ...ress ITCM dial 7 dial extension number of telephone DSS BLF light turns off If you are the recipient of a station to station message reminder a BLF light is fluttering answer it as follows press DSS button associated with lighted BLF light 8 4 Sending An Assist Button Message If you have preprogrammed an ASSIST button on your telephone you can use it to send a message to your supervisor asking for...

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Page 93: ...installer on a secondary level under a DSS button however you cannot store a number in place of a DSS stored there at keypad keys 0 through 9 these 10 stored numbers are also known as speed dial numbers NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and making test calls to emergency numbers you do the following 1 Remain on the line and briefly expl...

Page 94: ...you will use to access the number write down the telephone number extension number or feature code you are storing As you program numbers fill in the identification strips on your telephone fill out the charts on the next page for a personal record of your stored numbers NOTE The telephone system allows only one autodial number at a programmable button however you can store an autodial number or f...

Page 95: ...dial Numbers A1 A9 A2 A10 A3 A11 A4 A12 A5 A13 A6 A14 A7 A15 A8 A16 B1 B4 B2 B5 B3 B6 Personal Speed Dial Numbers Keypad Buttons 0 5 1 6 2 7 3 8 4 9 Programming Your Telephone Impression LCD Speakerphone 89 ...

Page 96: ... system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing Also you may need to erase the typed digits appearing in your display to correct them If you do press BKSP once for each digit to be removed press SAVE to store number press nex...

Page 97: ...nsion number press next location button and store next DSS number repeat the previous step until all DSS numbers are stored OR press SPKR to end CAUTION Do not program the interactive buttons doing so can make their features unavailable If you do inadvertently program the interactive buttons you can retrieve their functions with the following procedure 1 press ITCM 1 2 press the interactive button...

Page 98: ...ones as soon as their telephone becomes idle Call Forward Button provides one button forwarding of all of your calls to another telephone Call Park Orbit Button places a call in a system hold for pick up Do Not Disturb Button prevents other telephones from ringing your telephone Page Button provides one button access to paging Privacy Button releases privacy for current call Saved Number Redial Bu...

Page 99: ...ociated with feature such as all call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK press programmable button for storage location press PREV or NEXT until next feature choice is displayed or until EXIT is displayed repeat last two steps until all feature buttons are programmed OR press EXIT to end To clear a feature access button assignment repeat the programming procedure but press CLEAR befo...

Page 100: ...pressing the headset button turns on the headset feature Group Listen Button allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset Response Message Button makes a non verbal response to a SOHVA call The response appears in the display of the calling telephone T...

Page 101: ...ted message AUTOMATIC REDIAL button 5 RESPONSE MESSAGE button dial 0 9 for message 6 TRNS CNF autodial button then dial extension 8 SOHVA button 94 HEADSET button 98 GROUP LISTEN button press T C then press another programmable button location and dial the next feature button storage code keep repeating this step until desired buttons are programmed OR press SPKR to end Programming Your Telephone ...

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Page 103: ... light while still talking to you must press ITCM to turn off the light MUTE light on MUTE is activated To cancel press MUTE SPKR light on steady Background music feature activated even though you may not have background music provided Dial ITCM then 1 and hang up to cancel Error Tone three steadytones May occur when incorrect buttons are pressed during autodial or speed dial programming For examp...

Page 104: ...lls Personal Calls ITCM 5 ITCM 05 ITCM 5 ITCM 05 Call Pickup Directed Group ITCM 4 plus Ringing Ext ITCM 4 Call Park ITCM 91 99 ITCM 91 99 to retrieve Call Waiting ITCM Ext 01 Hang Up Directed Hold ITCM 90 Ext ITCM 90 Executive Override ITCM Ext 03 Hookflash Code ITCM 04 LCD Messaging ITCM 02 0 9 SPKR ITCM 02 Line Group 1 Line Group 2 Line Group 3 Line Group 4 ITCM 9 ITCM 81 ITCM 82 ITCM 83 Line G...

Page 105: ... ITCM 4 4 tone 4 ITCM 4 5 tone 5 ITCM 4 6 tone 6 Response Messaging Programmable Button Service Observe ITCM 03 SOHVA Originate Programmable Button Station to Station Messaging ITCM Ext 7 ITCM 7 Ext System Speed Dialing 01 99 Tracker Pager ITCM 06 ITCM 06 Tracker Pager Send Tracker Page ITCM 01 Toll Restriction Override ITCM 6 Voice Announce Block Programmed Button or ITCM 2 ITCM 2 Troubleshooting...

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Page 107: ...ed to the user s telephone Call park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call pickup Answering a call at one telephone when it is ringing at another telephone Call transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called ...

Page 108: ...ne when you dial Dynamic line button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can retrieve the call Executive override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree ...

Page 109: ... of six distinctive tones Prime line A line designated to a particular telephone and automatically selected when the handset is lifted Programmable buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Respons...

Page 110: ...the various system alarms and the stations with which those alarms are associated T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing intercom call Tracker The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers T C A fixed feature button that allo...

Page 111: ...Personal Notes ...

Page 112: ...Personal Notes ...

Page 113: ...Automatic Dialing Programming 87 Automatic Station Relocation 71 Auto Redial 45 B Background Music Controlling 63 Blocking Voice Announce Calls 61 Button Functions Displaying The Station s 64 Button Query 64 C Call Answering 35 Call Cost Display 47 Call Park 54 Call Pick Up 37 Call Waiting 42 Caller ID 37 Calling A Busy Station 41 Calling Intercom Numbers 40 Calling Outside The System 39 Calls Mak...

Page 114: ...sing 28 Direct Inward Station Dialing Understanding 32 Directed Hold Using 53 Display Call Cost 47 Display Contrast Adjusting The 61 Displaying The Functions Of Your Station s Buttons 64 Do Not Disturb Condition Setting A 76 DSS Numbers Storing 91 E Entering An Account Code 65 Exclusive Hold Using 51 Executive Override 41 F Feature Buttons Storing The Special Purpose 94 Feature Buttons Storing The...

Page 115: ...ights Understanding What They Mean 6 Line Group Selecting 47 Listening To A Call Over The Speaker 67 M Making A Call Non Private 67 Making A Speed Dial Call 44 Making An Automatic Dialing Call 43 Making An Automatic Redial Call 45 Making An Unsupervised Conference Call 59 Making Calls 57 Meet Me Paging 73 Message Waiting Light Turning On 85 Messaging Sending Non Verbal 83 Monitoring A Conversation...

Page 116: ...n Private 67 Programming For Automatic Dialing 87 Programming The Attendant Features 11 Programming Your Telephone 87 Pulse Tone Dialing Choosing Between 63 Q Queuing 48 Quick Reference Guide 98 R Redialing A Saved Number 46 Redialing The Last Number Dialed 46 Relocating Your Telephone 71 Reporting System Alarms 27 Responding To A Subdued Off Hook Voice Announcement 36 Ring Tones Choosing The Pers...

Page 117: ...ed Dial Numbers Storing The System 24 Storing Personal 90 Station Message Detail Accounting Records 23 Station Monitoring 38 Station To Station Message 85 Storing Autodial And Speed Dial Numbers 90 Storing DSS Numbers 91 Storing The Feature Buttons 92 Storing The Special Purpose Feature Buttons 94 Storing The System Speed Dial Numbers 24 Subdued Off Hook Voice Announcement 36 49 T Toll Restriction...

Page 118: ... 53 Using Exclusive Hold 51 Using Night Transfer 38 Using Non Verbal Messaging 83 Using Screened Transfer 56 Using Station Monitoring 38 Using The Data Interface Unit 80 Using The Hold Recall Feature 52 Using The Optional Tracker Pager System 78 Using The Other Telephone Features 61 Using This Guide 1 Using Toll Restriction Override 77 Using Unscreened Transfer 57 Using Your Quick Reference Guide ...

Page 119: ...ies arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the p...

Page 120: ...Printed in U S A GCA 70 332 03 9 97 Charlottesville Virginia 22901 2829 R World Wide Web http www comdial com ...

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