Processing Calls
32
Comdial
May ‘04
4.3 Retrieving a Held Call
Calls on hold can be retrieved by any endpoint that has a line
appearance for the held call.
1. Press the
SPEAKER
button or pick up the handset (if privacy
is desired).
2. Press the flashing
HOLD
button.
3. The system returns the call to your endpoint and the extin-
guishes the HOLD lamp. If multiple calls are on hold at your
station, the system does not extinguish the hold lamp until you
have retrieved all held calls.
4.4 Transferring a Call
You can answer a call at your EP300 and transfer it to another end-
point. If you first identify the caller to the party receiving the transfer,
you have made a
screened
or
consultative
transfer.
To screen and transfer a call to another endpoint in the system,
perform the following steps.
1. Receive or place a call from/to another party.
2. Press the pre-programmed
TRANSFER
button on your EP300.
The soft key designations reflect the choices available; either
TRANSfer, CONFerence, or CLEAR.
The system automatically places the outside party on hold.
3. Enter the extension to which you want to send the call, and
press the
DIAL
button.
4. When the new party answers, announce the call.
5. If the new party accepts the call, press the
TRANS
soft key.
6. If the new party rejects the call, press the
HOLD
button to
retrieve the call.
Summary of Contents for CONVERSip EP300
Page 1: ...CONVERSip EP300 Voice IP Endpoint for MP5000 User Guide ...
Page 4: ...iv Comdial May 04 This Page Intentionally Left Blank ...
Page 5: ...May 04 Comdial v Revision History Version Changes Date 01 Initial Release 05 17 04 ...
Page 6: ...May 04 Comdial vi This Page Intentionally Left Blank ...
Page 24: ...Making Calls 24 Comdial May 04 ...
Page 26: ...Answering Calls 28 Comdial May 04 ...
Page 34: ...Specifications 42 Comdial May 04 ...
Page 37: ...CONVERSip EP300 User MP5000 May 04 Comdial 45 ...
Page 38: ...GCA70 399 Rev 1 May 04 ...