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WIFI SIGNAL TO YOUR REMOTE IS LOW OR WAS LOST

300ms

100ms

2x

1x

“Your remote has lost connection 
to your WIFI network. ”

How Activated: 

You initiated voice control by pressing the Push to Talk 

button and previous connection to your WiFi network has been lost.

LED Behavior:

 Ring and Microphone LED blink RED twice quickly. Cycles 

through two times.

On-Screen Message: 

None.

Audio/Voice Response: 

“Your remote has lost connection to your WiFi 

network.”

VOICE COMMAND: YOUR REMOTE IS LISTENING

Variable

1x

< Listening Sound >

“How can I help you?”

How Activated: 

You have initiated voice control by pressing the Push to Talk button on the remote control.

LED Behavior: 

Ring LED lights BLUE immediately, Microphone LED fades in and out of BLUE proportional 

with the volume detected (listening duration is variable).

On-Screen Message:

 “How can I help you?”

Audio/Voice Response:

 <Listening Sound> activated one time.

Summary of Contents for XR11

Page 1: ...Fi network WiFi connected device smartphone tablet or PC for example Fully charged remote Plug cord into the charging base Place remote in the charging base and the BLUE LED light will pulse When the LED light is a steady BLUE light it is fully charged XR11 OSG 1013 REMOTE WITH VOICE CONTROL With your new remote you can now control your XFINITY TV on the X1 Platform with voice commands You can cha...

Page 2: ...s Search Provides immediate access to the Search screen Rec Press to record any program with one touch Guide Displays TV Listings in multiple guide views Last History of previous channels or programs Info Displays detailed program information Page Up Down Displays the next or previous page of program listings Jump ahead or back in an On Demand or DVR program Press page down to confirm settings in ...

Page 3: ...E COMMANDS You can say commands like Watch ESPN Find Parks and Recreation Show me all kids movies on HBO When is the next Chargers game Show me more movies like The Lorax What s on today at 6PM Control the On screen Guide Menu Guide Down 3 and select On Demand DVR FEEDBACK ON YOUR TV Your remote will display confirmations of your spoken request on your TV screen It will also indicate things like S...

Page 4: ...ngth in the area in which your TV is located Restart your WiFi router or add a WiFi Range Extender in the room you are using your Remote with Voice Control If that didn t work you will need to erase your WiFi settings on your remote To do this you need to press Setup on the remote for three seconds and then enter 9 8 8 This will clear the currently set WiFi network and let you start from the begin...

Page 5: ...ice commands The Voice Remote cannot currently control the volume mute or power status of your TV It can only control guide features and functions I don t see adult programming results when I use voice commands This is normal we exclude Adult programs from voice commands so that parents can feel comfortable allowing their kids to safely use the voice feature on the remote The voice remote displays...

Page 6: ...Response None RF PAIRING REMOTE WAS SUCCESSFUL How Activated RF pairing of your remote with your STB was successful LED Behavior Status LED blinks GREEN twice quickly Cycles through two times On Screen Message None Audio Voice Response None RF PAIRING REMOTE FAILED How Activated RF pairing of your remote with STB failed LED Behavior Status LED blinks between RED and GREEN Cycles through one time O...

Page 7: ...emote has successfully joined your WiFi network and you are ready for voice commands LED Behavior Ring and Microphone LED blink GREEN twice quickly Cycles through two times On Screen Message You are now setup for voice control Press the push to talk button on the right side of the remote to give it a try Audio Voice Response None WIFI SETUP OF YOUR REMOTE FAILED 300ms 100ms 2x 1x Your remote could...

Page 8: ...es On Screen Message None Audio Voice Response Your remote has lost connection to your WiFi network VOICE COMMAND YOUR REMOTE IS LISTENING Variable 1x Listening Sound How can I help you How Activated You have initiated voice control by pressing the Push to Talk button on the remote control LED Behavior Ring LED lights BLUE immediately Microphone LED fades in and out of BLUE proportional with the v...

Page 9: ...n a descending fade of BLUE in a clockwise rotation and looping continuously until the system completes processing On Screen Message None Audio Voice Response Processing Sound activated one time VOICE COMMAND SUCCESS 300ms 100ms 2x Sucessfully processed voice command How Activated Your voice command was successfully processed LED Behavior Ring LED blinks GREEN twice and sequences through quickly O...

Page 10: ...g the push to talk button and the voice system is not currently available LED Behavior Ring and Microphone LED blinks RED two times and then holds RED Sequence is quick On Screen Message None Audio Voice Response None BATTERY LIFE REMAINING IS 20 300ms fade 300ms fade 4x Your remote has 20 of its battery charge remaining How Activated You pick up your remote and the remaining battery life level is...

Page 11: ...io Voice Response None REMOTE IS CHARGING 0 24 Charged 50 74 Charged 25 49 Charged 75 99 Charged 100ms 300ms How Activated Your remote is in the charging base and it is less than fully charged LED Behavior Ring LED is used to show the percentage window of the battery charge A blinking BLUE quarter is used to show the current percentage window of the battery charge from top right clockwise to top l...

Page 12: ...reen Message None Audio Voice Response None REMOTE IS UPDATING VOICE CONTROL SOFTWARE 0 24 complete 50 74 complete 25 49 complete 75 100 complete 100ms 300ms 100ms 300ms 100ms 300ms How Activated Your remote is currently downloading new Voice Control software to improve your experience LED Behavior The LED ring is used to show the completed percentage window of the software update download install...

Page 13: ...l control You can always add another voice remote to your home to pair with another STB and there is no limit to how many you can have working in your home How do I activate the voice command feature on this remote Once your voice remote is connected to your WiFi network and paired with the STB that you want to control all you need to do is press the Push to Talk button on the right side of the re...

Page 14: ...you have 20 battery life left and then again at 10 with a friendly reminder The LEDs on the remote will also begin to blink to let you know that the battery is low and that you should place it in the recharging cradle What kind of warranty is there on this remote The voice remote has a 90 day limited hardware warranty ...

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