FAQ’s
Can I control my TV or audio system with my voice?
The Remote with Voice Control will only be able to control the volume, mute and power for your TV and
your volume and mute on certain audio components with the buttons on the remote as with other Comcast
remotes. The voice control features will only work with your X1 STB to find programs via Search, to tune
channels, to set recordings, etc.
What is required to make Remote with Voice Control work at my house?
The voice remote requires a WiFi network in order to communicate with the voice system and to process your
commands along with the X1 service and STB in your home. The voice remote will not be able to voice control
non-X1 guides in your home, but it will work as a standard remote on those STBs.
What if I don’t have a WiFi router at my house?
If you have XFINITY
®
Internet (or any internet access) but no WiFi, you can purchase a WiFi router from the
XFINITY Accessories Store (store.comcast.com) or any retailer in order to add WiFi. The voice remote will
work as a standard remote with all XFINITY TV STB without WiFi; you just will not be able to activate the voice
control features.
Can I use this remote on all of the STB in my home?
The voice remote needs to be paired with a specific STB in your home in order to be able to process voice
commands, so once you pair the remote to a box that is the only box it will control. You can always add
another voice remote to your home to pair with another STB and there is no limit to how many you can have
working in your home.
How do I activate the voice command feature on this remote?
Once your voice remote is connected to your WiFi network and paired with the STB that you want to control,
all you need to do is press the Push to Talk button on the right side of the remote. This will engage the voice
control feature and will prompt you to say a command.
Does this remote listen to everything I say all of the time?
The voice remote is a passive device and does not listen until you activate the voice control feature. There
is a Push to Talk button located on the right side of the remote that you press when you want the remote to
begin listening for a command. Once you activate the voice command feature you will hear a tone and the
microphone LED on the front will light up.
What kind of batteries does this remote use and how long will they last?
The voice remote comes with rechargeable batteries and a charging station so you won’t need to keep a
stockpile of AA or AAA batteries around to load into your remote control.
When will this remote be standard issue with all Comcast STBs?
The voice remote is a premium remote control and is optional for customers with the X1 service.
How long will the rechargeable batteries last before I have to charge it again?
The voice remote battery life is approximately 5-7 days of normal remote usage. If you use the voice controls
frequently you can expect to need to charge the remote every 2-3 days.
