Troubleshooting
My remote won’t RF pair with my STB
• Make sure remote is charged.
• Ensure you are entering the correct RF code displayed on your TV.
• Ensure you have the right equipment. RF pairing only works with the XG1 and Xi3 STB.
My remote won’t connect to my WiFi network
• When connecting to your WiFi network with the WPS option, ensure you are pressing and holding the Setup
key for three seconds then pressing the D key on your remote and then pressing the WPS button on your
modem/router within one minute.
• Use an alternate method (if WPS setup fails, try manually connecting).
• To manually connect to your WiFi network, use your PC, smartphone or tablet to connect to the Voice
Control Setup WiFi network.
• Follow the on-screen instructions to connect your voice remote to your WiFi network.
• Ensure that your WiFi network is your home WiFi network and that the password is correct.
My remote lost the connection to my WiFi network
• Ensure WiFi signal is active (e.g. your modem is on and routing signal) and has sufficient strength in the area
in which your TV is located.
• Restart your WiFi router or add a WiFi Range Extender in the room you are using your Remote with Voice
Control.
• If that didn’t work you will need to erase your WiFi settings on your remote.
- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear
the currently set WiFi network and let you start from the beginning.
• Reference your Getting Started Guide for WPS or Manual Setup steps.
My remote stopped working (voice and TV controls)
• Ensure the remote is charged (reference low battery blinking pattern). Place on charging base until the LED
on the remote displays a solid BLUE.
My remote stopped working (voice controls)
• Ensure the remote is charged (reference low battery blinking pattern). Place on charging base until the LED
on the remote displays a solid BLUE.
• Check your WiFi router for a signal, restart if necessary.
• If that didn’t work you will need to erase your WiFi settings on your remote.
- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear
the currently set WiFi Network and let you start from the beginning.
• Reference your Getting Started Guide for WPS or Manual Setup steps.
