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Troubleshooting chart
Follow these steps if the unit fails to operate:
1. Check instructions have been follow closely and correctly
2. Check “Troubleshooting Guide” for possible solutions
3. Check fuse has been blown.
Problem
Solution
Motor doesn’t start or blade doesn’t rotate
Check that the blender jug and lid are securely
locked into position
Check that the power plug is securely inserted
into the power outlet
Be sure to press only one function control button
at a time
Food is unevenly chopped
Either too much food is being chopped at one time
or the pieces are not small enough. Try cutting
food into smaller pieces of even size and
processing a smaller amount per batch. For best
results the food should be chopped into pieces no
larger than 2 cm.
Food is chopped too fine or is watery
The food is over processed. Use brief pulses or
process for a shorter time.
Food sticks to blade
Processing too much food. Turn the blender off.
When the blade stops rotating, remove the blender
lid and remove some food with a spatula.
Higher than normal levels of vibration and
container noise
Check blade assembly for loose, damaged or
nicked components and replace.
Leaking from the bottom of the container
The appliance is not working
Double-check to make sure power cord is firm
plugged into the power outlet.
Check to make sure switches are clean and
moving freely
The thermal protector may have shut the
machine off. Leave power off for up to 45
minutes. Try circulating air with a fan at the
bottom of the motor base.
Loud noise from blade area
Drive socket may be broken. Check for a fine
crack down the center or worn teeth.
In case you cannot make the appliance work after the above suggestions,
contact your supplier to inform you for the service center.
