A) Trouble Shooting Guide – Gravity Fed Freezers
Problem
Possible Cause
Suggested Solution
1) Product too soft
a) Drawing faster than the machine can produce
a) Slow down draw rate
b) H.O.T. control set too low for product
b) Set H.O.T. Setting to a higher value
c) Low on refrigerant
c) Contact Authorized Service Agent
2) No product dispenses from head
a) No mix in mix tank
a) Add Mix to mix tanks
b) Gravity feed tube setting too small
b) Open the feed tube setting to a larger hole opening
c) Beaters / augers assembled incorrectly
c) Disassemble the freezer and reassemble (refer to Part IV)
3) Low product overrun
a) Defective / leaking oring on feed tube
a) Replace all orings on feed tubes
b) Gravity feed sleeve open too wide
b) Adjust the outer sleeve to a smaller opening
4) Machine will not start
a) No power to the machine
a) Check plug, disconnect, fuses or breaker for the machine
b) Alarm #1 (RTA) on display monitor
b) Motor has drawn excessive amps, press Stop/Reset on touch pad.
c) Control pad does not function
c) Contact a Coldelite Authorized Service Technician
d) Alarm #9 (IMS) on display monitor
d) Assemble dispensing head on freezer or Contact Service Tech.
e) Power to the freezer but no functions work
e) Contact a Coldelite Authorized Service Technician
5) Machine Runs Continuously
a) Restricted air flow (Air Cooled)
a) Clean air condenser or contact a Coldelite Authorized Service Tech.
b) Low on refrigerant
b) Contact a Coldelite Authorized Service Technician
c) H.O.T. setting too high for product used
c) Set the H.O.T. setting to a lower value
d) Scraper blades worn out
d) Replace the beater scraper blades with new parts
e) Not enough mix in cylinder to reach H.O.T.
e) Open feed tube and allow more mix in the cylinder
6) Machine will not Freeze product
a) Restricted air flow (Air Cooled)
a) Clean air condenser or contact a Coldelite Authorized Service Tech.
b) Low on refrigerant
b) Contact a Coldelite Authorized Service Technician
c) Compressor not functioning
c) Contact a Coldelite Authorized Service Technician
d) Insufficient power supply (low voltage)
d) Contact a Coldelite Authorized Service Technician
e) Insufficient water flow (water cooled)
e) Contact a Coldelite Authorized Service Technician
