126
127
S
upport Options
For help, please visit:
www.lotro-europe.com/support
Account Management
For installation problems including damaged or defective installation discs,
please click on Installation.
For account management support including billing inquiries, payment
issues and subscription questions, please click on Account.
Technical Support
For post-installation problems, please click on Technical.
Searchable Knowledge Base
The answers to virtually any question of any type can be found in our
on-line knowledge base. To visit the knowledge base, please click on FAQs.
IN-GAME SUPPORT
Press
q
, then select Help from within the game to submit a request for
assistance. The in-game support team will not answer “how to” questions.
For game play questions, please visit our Searchable Knowledge Base.
T
echnical Support
WEB SUPPORT
To fi nd answers to frequently asked questions concerning technical issues and the
most up to date manual please visit:
www.lotro-europe.com
This is a free service available 24hrs hours a day and 7 days a week.
INSTALLATION AND HARDWARE SUPPORT
EMAIL SUPPORT
If you require assistance with a more specifi c issue or one not listed on the
technical support section of the LOTRO website please email:
TELEPHONE SUPPORT
A full list of contact telephone numbers appears on the following web page:
www.lotro-europe.com/support
BILLING AND ACCOUNT ISSUES
If you require assistance with billing or game account please use the email form
and/or telephone numbers on the following web page:
www.codemasters.com/cogbillingsupport
If a problem is encountered running Lord of the Rings Online please consult
the readme.txt fi le and any available patch notes to fi nd out if the LOTRO team
are already aware of the issue and it is currently awaiting a bug fi x or if a solution
is available.
Most errors encountered when playing LOTRO are due to out of date hardware
drivers. Please check that all hardware drivers are up to date before contacting the
LOTRO team with an issue.
GAME PERFORMANCE
If problems are encountered playing LOTRO (low and choppy frame rates, etc.)
improvements may be made by lowering the video settings to improve the game’s
performance. The video options can be accessed in game via the options menu.
Lowering the video resolution or graphical detail may improve performance and
improve encountered issues.
GAME INFORMATION AND HINTS:
If you require game tips, hints, or information related to LOTRO, please consult
the website at:
www.lotro-europe.com
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