36
D032263_03_CR2700_User_Manual
Problem
Possible Causes
Potential Solutions
Illumination or targeting does
not appear when a scan button
or the trigger is pressed
Battery is out of power
Charge the battery or replace it with a freshly charged one. When
charging, make sure LEDs on the battery are blinking.
Imager failure with the top LED
on the scanner blinking red
Contact support
Illumination is on but the reader
does not scan the barcode
Some symbologies are
enabled by default, but some
are not
Make sure the symbology you are scanning is enabled. Symbologies
can be enabled or disabled using configuration codes (M-Codes) on
Code’s website.
The reader scans the barcode
but fails to transmit the data to
the host
Incorrect communication mode
Set the scanner to the correct communication mode using
appropriate M-code available on Code’s website (
Note
: USB
keyboard is the most common mode).
CortexTools3 is open
CortexTools3 takes ownership of the scanner, and data will be sent
only to CortexTools3. Close CortexTools3.
The host receives incorrect
data or misses characters
Incorrect keyboard language
Use M-code to set the keyboard language to correspond to your
system settings.
Incorrect communication
protocol
Find and scan the M-Code to set raw data or package data.
Incorrect setting for
intercharacter delay
Use M-code to set the intercharacter delay to match your
system settings.
When power gauge on
battery is pressed, no LEDs
on the battery turn on
Battery may be out of power
Charge the battery or replace with a freshly charged one. When
charging, make sure battery LEDs are blinking.
Battery is malfunctioning
Replace the battery with a functioning one.
The reader beeps three times
Reader failed to connect to a
Bluetooth charging base
Make sure the charger is powered up (Wireless logo on the
charger is lit or blinking) and scan the QuickConnect Code again.
Decodes but fails to transfer data Make sure scanner is connected to charger base by scanning the
QuickConnect code.
Cannot connect with my
Bluetooth device
Device does not support BLE
connection
Use a compatible device that supports BLE.
The reader beeps and vibrates
four times after scanning
configuration code
Reader successfully decodes
but fails to process configuration
code
Make sure to use the correct configuration codes for the reader.
Wireless LED on reader
flashing one time per second
Reader is not connected to a
charger or host (PC, tablet, mo-
bile phone that supports BLE)
Move the reader into the Bluetooth range of a charger/host. Scan the
QuickConnect Code on the charger to pair and connect. Use Device
Manager on the host to pair and connect with the reader.
Wireless LED flashes once
every 10 seconds
Reader is in sleep mode and out
of charger
Place reader in charger or press any button to wake the reader up.
Scanner beeps until a button is
pressed
Paging has been turned on
Beeps until a reader button is pushed, paging button on the charger
is touched for more than 1 second, or paging times out (30 seconds
by default).
Page button does not work
No reader is connected or reader
is out of range. Paging LED
flashes 3 times when touched for
more than 1 second
Scan QuickConnect code to pair the scanner with the charger or bring
the reader in range of the charger.
Wireless LED Flashes fast 7
times, no data can be sent
Base is attempting to connect to
a reader
Make sure scanner is on and in range.
Reader scans PDF code on
driver’s license but does not
parse the data
Reader may require a parsing
license
Contact sales rep. to purchase a DL parsing license, which can be
installed by scanning a barcode provided by Code.
Reader is not correctly configured
for driver’s license parsing
Make sure the correct parsing file/JavaScript has been loaded to the
reader.
14.3 Troubleshooting Guide
14. Maintenance & Troubleshooting (continued)
