12
D032078_03_CR1100_User_Manual
If any problem is encountered when using a Code device, contact your facility’s technical support first. If
they determine the problem lies with the Code device, they should contact the Code Support department at
codecorp.com. To obtain support, please provide the following information:
• Device model number
• Device serial number
• Firmware version
Code Support will respond by telephone or email. If it is deemed necessary to return the device to Code for
repair, Code Support will provide a Return Authorization (RMA) Number and shipping instructions. Packaging
or shipping improperly may result in damage to the device and void the warranty.
For complete Warranty and RMA information, go to codecorp.com.
Please visit codecorp.com for resources to set up and manage the CR1100. On the CR1100 product page,
you will find various information about the product.
The Firmware and Software tabs contain downloads for the device. They include:
•
The latest device firmware
•
CortexTools3, a Windows utility program to configure your code Reader, create configuration
barcodes, update reader firmware, set data parsing rules, load custom JavaScript applications, upload
images to your PC and much more
• Various Drivers (OPOS, JPOS, Virtual COM, etc.)
To configure the CR1100, go to “Support” and select “Device Configuration” to view the manual configuration codes.
20. Warranty
19. Contact Code for Support
18. Online Resources for the CR1100
