C005905_04_CR1000_User_Manual
18.0 - Warranty
9
The CR1000 carries a standard two year limited warranty as described herein. Customers may purchase either a one or two year
CodeOne extended warranty plan. Please contact a Code representative for more information.
Universal Stands follow the warranty of the reader, and Cables have a 90 Day warranty period.
Limited Warranty
Code manufactures its hardware products in accordance with industry-standard practices. Code warrants its products will be free
from defects in materials and workmanship, provided that the products are used under normal operating condition intended by the
Manufacturer. This warranty is provided to the original owner only and is not transferable to any third party. This warranty is subject to
any and all accompanying disclaimers, limitations and other terms of this section.
Warranty periods are not extendable beyond 5 years. CodeOne extended warranty programs are available and must be purchased
within 90 days of purchase. Please refer the CodeOne Data Sheet for program pricing and terms and conditions.
Exclusions
No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered or tampered with unless done
or approved by Code, (ii) which has not been maintained in accordance with any operating or handling instructions supplied by Code,
(iii) which has been subjected to unusual physical or electrical stress, immersion in fluids, puncture, crushing, misuse, abuse, power
shortage, improper power supply such as incorrect voltage or wrong polarity, negligence or accident, or (iv) which has been used other
than in accordance with the product operating and handling instructions. Preventive maintenance is the responsibility of the customer
and is not covered under this warranty.
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defective products returned to Code’s service center in the US. For worldwide
warranty service, go to http://www.codecorp.com/technical-support.php and fill out a service request. Customer will be issued a case
number. Case will be routed into the support queue within Code. Customer will be contacted within one business day of submission.
Code representative will work with customer to troubleshoot solution and attempt to restore reader to proper functionality. If the
Code representative determines that it cannot be restored programmatically and deems a hardware issue is found a Return Material
Authorization (RMA) Number will be assigned and customer will be instructed to return the product to Code.
Products must be shipped in the original or comparable packaging, with shipping and insurance charges prepaid. Only parts listed
in the original RMA should be sent and will be accepted. Code will pay for return shipping and insurance of repaired or replacement
products worldwide. Code will use new or refurbished parts at its discretion and will own all parts removed from repaired products.
Customer will pay for any pre-shipped replacement product in case it does not return the replaced product to Code within 7 days of
receipt of the replacement product. The process for return and customer’s charges will be in accordance with Code’s Exchange Policy
in effect at the time of the exchange. Customer accepts full responsibility for its software and data including the appropriate backup
thereof. Repair or replacement of a product during warranty will not extend the original warranty term.
Return time frames are listed in the chart above. For RMA’s not covered under warranty as outlined in the exclusion section, customer
will be required to pay the non-covered warranty fee as listed in the chart above.
General
EXCEPT FOR THE WARRANTIES STATED ABOVE, CODE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,ON PRODUCTS FURNISHED
HEREUNDER, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
The stated express warranties are in lieu of all obligations or liabilities on part of Code for damages, including without limitation,
special, indirect, or consequential damages arising out of or in connection with the use or performance of the product. Seller’s liability
for damages to buyer or others (regardless of the form of action, whether by contract, warranty, tort, malpractice, and/or otherwise)
resulting from the use of any product, shall in no way exceed the purchase price of said product. In no event shall Code be liable for
any consequential, special, indirect, incidental or punitive damages, or for any loss of profits, revenue or data, even if Code has been
advised of the possibility thereof.
