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Troubleshooting
SYMPTOM
CHECK ITEM
The player cannot
play.
Make sure a disc is loaded.
Make sure the disc is loaded with label side up.
Disc should be clean, not dirty or warped.
Player’s region code should be the same as the region code
of the DVD disc.
Make sure water condensation has not occurred. If it has,
remove the disc and keep the player power on until the
moisture evaporates.
There is no sound.
Make sure system connection is correct.
Make sure the player is not muted.
Press the “MUTE” button to turn on the speakers.
Make sure the volume is not adjusted to the lowest level.
Increase the volume.
Is your disc dirty or warped? Clean or replace it.
There is no picture
or picture is
unsteady. Position
of the picture is
incorrect.
Make sure system connection is correct.
Is your disc dirty or warped? Clean or replace it.
Cannot continue to
play and plays a
section repeatedly.
Make sure the player is not in A-B repeat status.
Press A-B button to cancel A-B repeat status.
Is your disc dirty or warped? Clean or replace it.
The remote control
does not work.
Make sure there are no objects between the remote control
and the player.
Make sure the remote control is pointing at the player.
Make sure batteries are inserted correctly (check polarity).
Replace weak batteries.
Other Notes:
Static or other external interfere may cause the player to behave
abnormally. If this occurs, unplug the power-supply cord from the outlet and plug it in
again to reset the player. If the problems persists, then please disconnect the power
and consult a qualified technician.
This troubleshooting guide is provided to save you time in case you experience any
difficulties with this DVD player. If you are still having difficulty, please contact
Consumer Care / Technical Support,
1-800-681-2629 or 718-416-3197
Monday-Friday 8:00 AM - 11:00 PM EST,
Saturday and Sunday 9:00 AM - 11:00 PM EST.
You can also reach us by e-mail at [email protected]
