Customer Assistance
Warranty
Introduction
27
26
FCC License Required
and Product Service
Customer Assistance
Operation
Nothing
Comes Close to a Cobra
®
LICENSING
•
For Products Used in Canada
Industry Canada Notice
Operation is subject to the following two conditions: 1) this device
may not cause interference, and 2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
«IC» before the equipment certification number signifies that the
Industry Canada technical specifications were met. It does not
guarantee that the certified product will operate to the user’s
satisfaction.
For Products Used in the U.S.A.
FCC Licensing Required
This two-way radio operates on GMRS (General Mobile Radio Service)
frequencies which require an FCC (Federal Communications
Commission) license. A user must be licensed prior to operating on
channels 1 through 7 or 15 through 22, which comprise the GMRS
channels of this radio. Serious penalties could result for unlicensed
use of GMRS channels; operation of this radio is subject to additional
rules specified in 47 C.F.R. Part 95.
Licensed users will be issued a call sign by the FCC, which should be
used for station identification when operating this radio. GMRS users
should also cooperate by engaging in permissible transmissions only,
avoiding channel interference with other GMRS users, and being
prudent with the length of their transmission time.
For licensing information and application forms, please call the FCC
Hotline at 800-418-FORM. Request form #159 and form #605.
Questions regarding the license application should be directed to the
FCC at 888-CALL-FCC. Additional information is available on the FCC’s
website at www.fcc.gov.
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: 1) This device may not cause harmful
interference, and 2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Warnings: Replacement or substitution of transistors, regular diodes or
other parts of a unique nature, with parts other than those recommended by
Cobra may cause a violation of the technical regulations of part 95 of the FCC
rules, or violation of type acceptance requirements of part 2 of the rules.
Product Service
•
For any questions about operating or installing this new Cobra product,
or if parts are missing…
PLEASE CALL COBRA FIRST
…
do not return this
product to the store. See customer assistance on page A1.
For Products Purchased in Canada
If your product should require factory service, please call AVS Technologies
Inc. at 514-683-1771 ext. 2-264 before sending your radio. For out of
warranty service, ship this product prepaid to: AVS Technologies Inc.
(A Division of SYNNEX Canada Limited), 3300 Côte-Vertu, Ste 310 Ville
St-Laurent, Québec, CANADA H4R 2B7, www.cobra.ca. We reserve the right
to repair or replace the radio with an equivalent product. Please include the
following information: Date of Purchase, Model Number, Dealer Purchased
From, Dealer Address, Dealer Phone Number.
For Products Purchased in the U.S.A.
If your product should require factory service, please call Cobra first before
sending your radio. This will ensure the fastest turn-around time on your
repair. You may be asked to send your radio to the Cobra factory. It will be
necessary to furnish the following to have the product serviced and returned.
1) For warranty repair include some form or proof-of purchase, such as a
mechanical reproduction or carbon of a sales receipt. If you send the
original receipt, it cannot be returned.
2) Send the entire product.
3) Enclose a description of what is happening with the radio. Include a
typed or clearly printed name and address of where the radio is to be
returned.
4) Pack radio securely to prevent damage in transit. If possible, use the
original packing material.
5) Ship prepaid and insured by way of a traceable carrier such as United
Parcel Service (UPS) or Priority Mail to avoid loss in transit to Cobra
Factory Service, Cobra Electronics Corporation, 6500 West Cortland
Street, Chicago, Illinois 60707 U.S.A.
6) If the radio is in warranty, upon receipt of your radio, it will either be
repaired or exchanged depending on the model.
Please allow approximately three to four weeks before contacting Cobra for
status. If the radio is out of warranty, a letter will automatically be sent
informing you of the repair charge or replacement charge. If you have any
questions, please call 773-889-3087 for assistance.
For Products Purchased Outside Canada or the U.S.A.
Please contact your local dealer for product service information.
Customer Assistance
