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Annual Maintenance
1) Lubricate all moving parts of the door with light
household oil, including:
a. Lift cables at the bottom bracket button
b. Bearing of the sheaves
c. Lock hardware where surfaces turn or slide
d. Full length of torsion spring to reduce friction
between coils
e. Steel
rollers.
2) Check for loose or bent hinges.
a. Tighten screws on loose hinges.
b. Straighten or replace bent hinges.
Caution:
To replace bent hinge(s) or broken roller(s):
Door must be locked and in the down position.
No more than one hinge is to be removed from the door at any
given time.
3) Check roller for broken wheels, bent shafts, or worn out
bearings.
4) Check the door and track supports for loose or missing
bolts, screws, etc. Be careful not to over tighten.
5) Check for bent track. If bent, call an authorized
professional dealer.
6) Repairs to torsion spring hardware; including springs,
cables and bottom brackets; should be made by a
qualified door technician or a mechanically experienced
person with proper tools and instructions.
Cleaning the Door
In order to prevent damage caused by foreign matter adhering to
the door, the door should be cleaned at least twice a year (normal
environments) or 4 times a year (coastal environments). The
door may need to be cleaned more frequently if road salt
accumulates in a winter climate. The door should be wiped down
with a mild household detergent and rinsed with clean water.
NOTE:
Be sure to clean behind stop molding on the side and top
of door.
Waxing the Door
(Costal and Harsh Environments)
For coastal and harsh environments, it will be necessary to wax
the front side of the door following installation. Select a good
quality car wax and apply according to wax manufacturer’s
instructions. Wax should be applied at least twice a year,
immediately after cleaning (see cleaning instructions above).
Glass and Acrylic Windows Cleaning and
Care Instructions
Clean with a mild solution of a dishwashing detergent and a
soft cloth. After, cleaning, rinse thoroughly. DO NOT use
any ammoniated, abrasive, or solvent-based cleaners of any
kind.
NOTE:
Minor scratches or scuffs are not considered defects and
will not be covered under window warranty.
Replacements Parts
Replacement parts are available from an authorized professional
dealer or a building supply retailer. When ordering repair parts,
always provide the following: part name, model number, and door
width and door height (W x H). For the location of the authorized
professional dealer or a building supply retailer nearest you,
please write or call:
Clopay Building Products
Consumer Services Dept.
101 Miller Rd.
Russia, OH 45363 USA
Call Toll Free: 1-800-225-6729
Hours of Operation (ET):
Monday – Friday, 8:30 AM – 7 PM
Saturday 8:30 AM – 5
