8. Troubleshooting
Problem
Possible
Cause
Correction
Unable to turn on
No power
Connect the battery and power
adapter.
Unable to connect
to the network
Poor signal
See “Poor Signal” solutions below.
Poor signal
Try to adjust the antenna direction and
phone location.
Poor signal
reception
Poor connection
Try to tweak the antenna contra rotate
tightly.
Low power
Please charge up first.
Unable to make a
call or to answer a
call
Rechargeable
battery is faulty
Contact the helpdesk for information
on how to purchase a replacement
battery.
Poor connection
between handset
cord and the
phone or handset
Re-connect the handset cord again.
No dialing tone
The handset cord
was broken or
poor connection to
the inner
earphone of
handset
Contact the helpdesk for support.
Poor connection
between handset
and the phone
Re-connect the handset cord again.
The called
terminal can’t hear
any voice
The coil was
broken or the
microphone of the
handset was
damaged
Contact the helpdesk for support.
Volume set too
loud
Try to decrease volume.
Poor quality of the
network trunk of
your network
service provider
Echo or noise
Poor signal
Try to move your phone
Out of order
accidentally
Try to turn off and
wait for a
moment/Reboot
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