28
•
Make sure the Wi-Fi-enabled devices with which you are trying to share are within range of your
device – usually within 150 feet.
If you are sharing the device Wi-Fi network with other devices and you turn the Modem off, the other
devices won’t be able to access the internet.
Facilitating your ability to browse the Internet
•
First, verify that your CLEAR Hub Express is receiving the CLEAR 4G signal.
•
The CLEAR Hub Express LED indicates the CLEAR 4G signal strength.
•
When indoors, the best locations to try are near a window and away from other electronic devices.
Important Message from CLEAR
•
If your browser is stuck on a message from CLEAR, follow the on-screen instructions to view the
message and provide any requested information.
•
You also can call Customer Care at 877-956-4056.
Quick Tips (continued)
Ensure you can share your CLEAR Hub Express
It’s easy to share your CLEAR Hub Express with other Wi-Fi enabled devices at the same time.
Make sure you are using the correct CLEAR Hub Express Wi-Fi network name and password. They
can be found on the sticker on the back of the CLEAR Hub Express.
•
Give your friends and colleagues your CLEAR Hub Express Wi-Fi network name and password.
•
Make sure the devices with which you are trying to share are within range of your CLEAR Hub
Express – usually within 100-150 feet.
•
Make sure you have not “disabled” the SSID Broadcast setting. If you set “SSID Broadcast” to
disable, other users will not see your CLEAR Hub Express in the list of available wireless
networks. To make sure SSID Broadcast is on, go into the Wi-Fi Settings / Advanced tab of the
CLEAR Hub Express Home Page.
•
Make sure the devices they are trying to connect to your CLEAR Hub Express are not blocked.
•
If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn your
CLEAR Hub Express off, other devices connected to your CLEAR Hub Express won’t be able to
access the Internet.
Resetting Your Device
If you changed your Admin Password and can’t remember it, you can reset your CLEAR Hub Express
to the factory settings.
Warning:
Resetting your CLEAR Hub Express will reset ALL of the settings, including your Wi-Fi
network name and password.
